Project Manager

• Sep 2022 - Present

Field Consultant

• Sep 2018 - Sep 2022

• Oversaw 10-13 7-Eleven Franchise stores to monitor franchisee compliance with brand standards and to ensure highest levels of guest service. • Analyzed customer and sales trends, compiled results into presentations and presented findings to upper management. • Identified areas of opportunity for business development & compliance, implemented strategies and achieved goals. • Developed & maintained 20+ external vendor relationships. • Performed pricing analysis and crossed reference against competitor pricing for best results. • Lead and consulted with franchisees to develop, update and execute operational plans and strategies, including merchandising, fresh food concepts, fuel sales, guest experience and store operations. • Influenced franchisees on developing key processes and plans through weekly store visits, store evaluations, data analysis and company metrics. • Drove sales and profits for a large scope of high volume, complex locations from $2 million dollars per location to $3 million dollars. • Conducted 10+ store visits weekly to ensure compliance with all company policies and procedures outlined in contract agreements. • Engaged with merchandising, maintenance, finance, asset protection and IT team to suggest ways to increase sales, expand markets, and promote business. • Coached, developed, and retained top talent within the market to ensure appropriate staffing levels at all stores. • Demonstrated collaborative skills and the ability to work cross-functionally. • Provided critical perspective and observation for all aspects of customer experience and store operations. • Completed a comprehensive development program which included an extensive in-store process covering all aspects of store operations including merchandising concepts, operating procedures, and financial information. • Analyzed data trends utilizing PowerBI, performed sales forecasting & budgeting, and handled financial accounting analysis. Show less

Installation Technician

• Oct 2016 - Aug 2018

• Monitored and adjusted production processes or equipment for quality and productivity. • Conferred with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems. • Monitored and adjusted production processes or equipment for quality and productivity. • Conferred with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.