Senior Network Engineer

• Mar 2022 - Present

Senior Technician support engineer

• Feb 2016 - Present

CSO Support Engineer

• Jun 2011 - Present

Providing telephonic and e-mail based Pre-Sales, post sales assistance to Channel partners, resellers and end customers. Configuring and troubleshooting Routers, firewalls, switches, access point, Hotspot Gateways and printers Wan Setup on Adsl2/2+, VDSL, leased line, cable and 3G USB modems.Wan load balancing Setup on firewallsBandwidth management and QoS SetupTraffic shaping through Policy route, static route.Network address translation (NAT ) setupZone base Firewall setup.Application patrol Control, content filtering IM/P2P object blocking.Antivirus, Anti spam, Intrusion detection system IDP, Anomaly Detection (ADP) SetupVPN Setup, IPSec, SSL, L2TP. VPN Trunking, VPN backup/ VPN load balancing High availability setup on Firewall and switches. Managing layer 2, 3 switches, VLAN configuration, 802.1Q Tagged/Untagged, Port Based VLAN switch stacking and LACP setup Spanning tree setup (STP/MSTP/RSTP) Quality of service , data prioritization, 802.1p Class of service setup IGMP snooping, Jumbo frame ,Security setup on switches, Port security, 802.1X authentication, ACL security filter, RadiusConfiguring Wireless routers, access point stand alone and hybrid access pointsWireless controllers and managed AP setup. Setting up Wireless bridges /repeaterWireless site survey.Wireless security (WPA/WPA2, WEP, 802.1x authentications) Configuring and troubleshooting and managing Hotspot gateway devices and printers. Network access storage (NAS ) Managing Ticket Queue system, Monitoring and prioritizing Tickets. Escalating issue to Layer 3 team.

Unemployed

• Jan 2022 - Mar 2022

Senior technical support / trainer

• Apr 2019 - Jan 2022

Technician apprentice

• Sep 2010 - Jun 2011

a year training course with a 3 week rotation between studying and work placement (with zyxel uk) a year training course with a 3 week rotation between studying and work placement (with zyxel uk)