Steven Lugo

Security Personnel Supervisor at Streets At Southpoint
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Contact Information
us****@****om
(386) 825-5501
Location
Durham, North Carolina, United States, US

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Credentials

  • CPR/AED Certification
    American Heart Association | American Stroke Association
    Oct, 2013
    - Oct, 2024

Experience

  • Streets At Southpoint
    • United States
    • Retail
    • 1 - 100 Employee
    • Security Personnel Supervisor
      • Aug 2011 - Present

      Managed and trained over 50 security team members in conflict resolution, customer satisfaction, safety and disaster preparedness, call switch board, CCTV monitoring, and basic foot and mobile patrol. Prepared and maintained all accompanying paperwork for tenant requests, reports, records, and equipment maintenance and malfunctions. HR responsibilities included scheduling, employee reviews, working with leasing office for tenant disputes, advocating for employee retention and development, and overseeing data entry, and maintenance of employee records. • CPR/AED certified through 10/2019. • Annual participant in disaster preparedness trainings and active shooter drills. • Created and managed an updated training and onboarding procedure for new hires. • Recognized with certificate for above and beyond service and commitment Show less

  • Pensacola Christian College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Maintenance
      • Aug 2009 - May 2011

      Maintained campus buildings and grounds including power washing, painting, and basic preventative maintenance using power and hand tools. Responsible for inspection, troubleshooting, and general repair of equipment, inventory management, and necessary reports. Maintained campus buildings and grounds including power washing, painting, and basic preventative maintenance using power and hand tools. Responsible for inspection, troubleshooting, and general repair of equipment, inventory management, and necessary reports.

  • Fossil Watches
    • United States
    • Retail
    • 200 - 300 Employee
    • Sales Consultant
      • May 2007 - Aug 2009

      Demonstrated effective time management, marketing, inventory management, and customer service skills. • Scheduled staff • Outsold sales goals every month • Trained new hires Demonstrated effective time management, marketing, inventory management, and customer service skills. • Scheduled staff • Outsold sales goals every month • Trained new hires

Education

  • Pensacola Christian College
    Bachelor’s Degree, Criminal Justice/Law Enforcement Administration
    2006 - 2011

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