Experience

Omni-Comm Pte Ltd

• Singapore
• Telecommunications
• 1 - 100 Employee

• Solution & Business Development Sales Specialist

  • Oct 2021 - Present

  Providing solutioning for Data Infra, SaaS solution, Cyber Security & Cloud CC n UC Services Providing solutioning for Data Infra, SaaS solution, Cyber Security & Cloud CC n UC Services



Omni Comm Pte Ltd

• Singapore
• Telecommunications
• 1 - 100 Employee

• Sales & Solution Manager

  • Oct 2021 - Present

  Solution on Data Infra, UC & CCC consultancy Solution on Data Infra, UC & CCC consultancy



Vtechnologis Pte Lt

• Singapore
• Telecommunications
• 1 - 100 Employee

• Sales Manager

  • Jan 2016 - Feb 2022

  Responsible for local & regional maintenance renewal and project negotiation across multiple customer and vendors environment.
  Ensure promptly follow up and update to customer on feedback and service improvement.
  Managing vendors back to back contracts renewal and ensure timely renewal and cost effectiveness to the company.
  Partnering with principle / integrator to work and hunt for new customer base especially in Greenfield segment.
  Ensure timely implementation of Call Center Project & handover to customer.
  Liaising with new partner / vendor to provide competitive solution for customized requirement Show less



Radiance Communications

• United Kingdom
• Marketing Services

• Solution Client Manager

  • Jun 2010 - Jan 2016

  Providing one stop solution in telecommunications on Avaya / Nortel brand, CRM customization & integration, CTI enhancement, screen recording / QA recording & monitoring not just in Singapore / China / Malaysia / Brunei, but across other regions through strong partnership & Alliances with Global BPs. Providing one stop solution in telecommunications on Avaya / Nortel brand, CRM customization & integration, CTI enhancement, screen recording / QA recording & monitoring not just in Singapore / China / Malaysia / Brunei, but across other regions through strong partnership & Alliances with Global BPs.



AT&T Singapore

• Singapore
• Book and Periodical Publishing

• Voice Engineer

  • Jun 2008 - Jan 2016

   Responsible for regional voice operations for Sun Microsystems Asia Pacific offices in 40 sites across 11 countries. These include 7 call centers and 2 large sites with more than 1,000 users each..  Manage voice incidents, especially major outages, with the goal of minimising business impact. Able to quickly and creatively implement workarounds to provide business continuity.  Provide Tier 1 and 2 technical support on fault issues & client requests.  Perform capacity planning on voice infrastructure to achieve optimum use of resources and realise cost savings.  Effectively manage up to 20 vendors and 15 telcos across the region.  Possess excellent customer service skills. Always going the extra mile to ensure that the customer’s needs are always met.. Show less



T Singapore

• Information Technology & Services
• 1 - 100 Employee

• Voice Engineer

  • Jun 2008 - Jan 2016

  Responsible for regional voice operations for Sun Microsystems Asia Pacific offices in 40 sites across 11 countries. These include 7 call centers and 2 large sites with more than 1,000 users each.. Manage voice incidents, especially major outages, with the goal of minimising business impact. Able to quickly and creatively implement workarounds to provide business continuity. Provide Tier 1 and 2 technical support on fault issues & client requests. Perform capacity planning on voice infrastructure to achieve optimum use of resources and realise cost savings. Effectively manage up to 20 vendors and 15 telcos across the region. Possess excellent customer service skills. Always going the extra mile to ensure that the customer's needs are always met.. Show less



PBXs and NICE

• System Engineer

  • Aug 2006 - Jun 2008

  Provide maintenance support to customers using Avaya PBXs and adjuncts.Team Lead for new Project Installations & Follow up.Project installation including Great Eastern Singapore ( S8720 ), Temasek Poly, Bank Of New York ( S8300 with LSP server at Melbourne ), StarAsia ( S8300 ), Ardentec Singapore ( S8400 ), EuroMonitor Singapore and GIC S8720 New Installation.Government of Singapore Investment Company.* existing office upgrade to IP Telephony system with the main HQ in singapore & separate across 4 offices across*England, US, Japan & Australia. In singapore the total users migrate to the new system is around 400 users & 200 users are from the overseas offices. Main PBX system link to third party system such as logger, CMS reporting*server, IPC dealer board & Wall board system. Show less

• System Engineer

  • Aug 2005 - Aug 2006

  Provide maintenance services to current customer on Avaya PBXs and adjuncts.Handle customer enquiries, complaints and MAC request.Liaise with Clients & contractors for new project installation or relocation.Installation & Maintenance of AVAYA and NICE equipment ( NICE CLS & NICE Logger ).Project installation including S8500 for MAS Currency House, S8700 for UOB ( SCB ) , S8300 for Suntec City Tower 4 (SCB ), Standard Chartered NICE Call Focus III, SCB 5 digits implementations , In Main HQ building & with the capacity of more than 300 users ( for more than 20 branch offices around singapore ) and etc. Show less

• System Engineer

  • Jan 2003 - Jul 2005

  Provide maintenance services to current customer on Avaya PBXs and adjunctsHandle customer enquiries, complaints and MAC request.Handle project management & new installation of PBXs and adjuncts.Install & maintain all JJCS NICE customer. ( Fortis Bank, OCBC Bank , UFJ Bank,M1,DBS Vickers, Fedex and etc. )Provide regional support for PBXs and NICE product for SEA countries.( including new installation for Indonesia ( with the call center agent capacity of more than 300 users ), Malaysia and Thailand )Project installation including S8500 for NETS, S8700 for Sembawang Logistics , S8300 for Moodys Singapore, SEB NICE Loggers ( Ver 9.0 ), UFJ NICE Logger ( Ver 9.0 ), G3i for TELEPERFORMER Jakarta, Singapore Turf Club NICE CLS ( Ver 8.9 ) and NICE Logger ( Ver8.9 ), OCBC NICE Logger ( Ver 8.9 ), Singapore Police Force NICE Call Focus II , Fortis Bank NICE Logger ( Ver 9.0 ) and etc. Show less



Radian Communication Services

• Canada
• Construction

• Technical Engineer

  • Aug 2006 - May 2008

   Provide maintenance support to customers using Avaya PBXs and adjuncts.  Team Lead for new Project Installations & Follow up.  Project installation including Great Eastern Singapore ( S8720 ), Temasek Poly, Bank Of New York ( S8300 with LSP server at Melbourne ), StarAsia ( S8300 ), Ardentec Singapore ( S8400 ), EuroMonitor Singapore and GIC S8720 New Installation.  Government of Singapore Investment Company. existing office upgrade to IP Telephony system with the main HQ in singapore & separate across 4 offices across England, US, Japan & Australia. In singapore the total users migrate to the new system is around 400 users & 200 users are from the overseas offices. Main PBX system link to third party system such as logger, CMS reporting server, IPC dealer board & Wall board system. Show less



Ntegrator

• Singapore
• Telecommunications
• 1 - 100 Employee

• Voice Engineer

  • Aug 2005 - Aug 2006

   Provide maintenance services to current customer on Avaya PBXs and adjuncts.  Handle customer enquiries, complaints and MAC request.  Liaise with Clients & contractors for new project installation or relocation.  Installation & Maintenance of AVAYA and NICE equipment ( NICE CLS & NICE Logger ).  Project installation including S8500 for MAS Currency House, S8700 for UOB ( SCB ) , S8300 for Suntec City Tower 4 (SCB ), Standard Chartered NICE Call Focus III, SCB 5 digits implementations , In Main HQ building & with the capacity of more than 300 users ( for more than 20 branch offices around singapore ) and etc. Show less



Jebsen & Jessen communications

• United States
• Computer and Network Security

• Avaya / NICE Voice Engineer

  • Jan 2003 - Jul 2005

   Provide maintenance services to current customer on Avaya PBXs and adjuncts  Handle customer enquiries, complaints and MAC request.  Handle project management & new installation of PBXs and adjuncts.  Install & maintain all JJCS NICE customer. ( Fortis Bank, OCBC Bank , UFJ Bank,M1,DBS Vickers, Fedex and etc. )  Provide regional support for PBXs and NICE product for SEA countries.  ( including new installation for Indonesia ( with the call center agent capacity of more than 300 users ), Malaysia and Thailand )  Project installation including S8500 for NETS, S8700 for Sembawang Logistics , S8300 for Moodys Singapore, SEB NICE Loggers ( Ver 9.0 ), UFJ NICE Logger ( Ver 9.0 ), G3i for TELEPERFORMER Jakarta, Singapore Turf Club NICE CLS ( Ver 8.9 ) and NICE Logger ( Ver8.9 ), OCBC NICE Logger ( Ver 8.9 ), Singapore Police Force NICE Call Focus II , Fortis Bank NICE Logger ( Ver 9.0 ) and etc. Show less



Teledata (S) Pte Ltd

• System Engineer

  • Jul 2001 - Jan 2003

  Handle and attend to SPH and internal staffs' enquiries and complaints, and other customer services related matters. Maintain on customers' G3r PBX database, to manage and coordinate on telephony services related matters. Assist and to provide support to the Technical Manager on technical related matters, such as to compile and to generate daily traffic reports, handle correspondences. Manage and to organize SPH Telephony administration related matters. Handle and attend to SPH and internal staffs' enquiries and complaints, and other customer services related matters. Maintain on customers' G3r PBX database, to manage and coordinate on telephony services related matters. Assist and to provide support to the Technical Manager on technical related matters, such as to compile and to generate daily traffic reports, handle correspondences. Manage and to organize SPH Telephony administration related matters.



Radiance Communications Pte Ltd

• Singapore
• Telecommunications
• 1 - 100 Employee

• System Engineer

  • Apr 1999 - Jun 2001

  On Job Training at Singapore Press Holding. Attend to SPH internal user's enquiries and complaints (via phone, walk-in, E-mail and other channels of communication). Manage and maintain on customers' PBXs database and related matters. On Job Training at Singapore Press Holding. Attend to SPH internal user's enquiries and complaints (via phone, walk-in, E-mail and other channels of communication). Manage and maintain on customers' PBXs database and related matters.



Bax Global Pte Ltd

• IT Administrator

  • Mar 1998 - Mar 1999

  Assist in events troubleshooting, planning, coordinating and executing on production line and other events related activities. Provide Lotus Notes troubleshooting & hardware diagnostics on PCs and Production printer. Perform on daily operations & administrative duties, such as to prepare quotations, proposal/presentation and events' reports. Liaise and to coordinate with suppliers/associates and clients to ensure on timely preparation, meet the expectations and the succession of their events and projects. Show less