Professional Services Product Solution Consultant

• Jan 2022 - Present

DIB CS PMO Technical Project Manager

• Aug 2020 - Present

Systems Engineer

• Jul 2014 - Oct 2016

• Responsible for identifying, assessing and developing detailed requirements for upgrading network architecture in order to facilitate new requirements, technologies and growth. • Plan and lead computer network initiatives. • Collaborate with other technical staff and management in the testing of new software and network technologies. • Utilize monitoring, performance analysis, and network management, software and hardware to trouble shoot and isolate problems, gauge network performance, and trace data and protocol activity. • Troubleshooting networking equipment, circuits, firewalls and associated network component to ensure system availability and reliability spanning a global WAN. • Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. • Performs network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Show less

Tier 2 Help Desk

• Jan 2014 - Jul 2014

Working knowledge of Microsoft Windows XP & Windows 7 operating systems and their accompanying remote access tools. Microsoft Office 2007 & 2010 application support. Perform site migration of desktop, Email, and user data in a Microsoft Active Directory and Windows 7 Virtual Desktop Infrastructure (VDI) environment. Develop, implement and improve process and procedure to deploy new Wyse zero-clients to customer desktop. Troubleshoot and resolve user end desktop problems. Monitor, triage, prioritize, and resolve tickets in the service desk queue. Modify configurations, utilities, software default settings, etc. for the local workstation. Document internal desktop procedures. Report issues to the service desk to ensure tracking and resolution. Report emerging issues or trends on the desktop to the Network team. Assign users and computers to proper groups in Microsoft Active Directory. Perform timely workstation hardware and software upgrades as required. Strong leadership and people management skills are necessary. Strong customer service and communications skills are necessary. Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid resolution support for known errors with documented solutions. Able to provide and restore systems configuration. Record and escalate after applying Tier II troubleshooting diagnosis to Tier III administrators and provide remote repair services for workstations and peripheral devices. Remotely install software applications. Show less

Network Design Engineer 3

• Dec 2011 - Jun 2013

Provide Military experience and engineering knowledge for DISN. Provide expertise using Defense Information System Agency process and procedure. Perform troubleshooting for NIPRNET, SIPRNET, ATM, and SONET. Strong knowledge of TSO’s/TSIP’s. Provide Technical Writing/Drawing of detailed installation plan and procedure. Provide drawings for floor plans, rack elevations and connectivity tables using Microsoft Visio, Autodesk AutoCAD, and Power Point. Configuration and troubleshooting Cabling (Digital RS-530 and CAT-5, CAT5e, CAT 6, CAT6e) Type 1 Cryptographic equipment familiarity:KG-84/KIV-7, KG-194/KIV-19, KG-75/KG-175, FASTLANE/TACLANE. Help Desk phone etiquette and problem resolution experience to include: assisting deployed Field Service Technicians in problem isolation during circuit activation, assisting customers with problems directly, or escalate to next tier engineering to assist in their fault isolation. Provided ticketing and workflow tracking through SharePoint. Show less

Network Design Engineer 2

• May 2005 - Jan 2011

Perform systematic controlling changes to configuration production items. Provide Microsoft Visio, CAD, MS PowerPoint, and PDF documentation of AS-IS and TO BE network topology. Develop and maintain complex Telecommunications Site Implementation Plans (TSIP)s, and Detailed Architectural Designs (DADs) supporting implementation, and sustainment of the DISN core SONET Transport network for Defense Information Systems Agency (DISA). Familiar with TSR and TSO processes and procedures. Perform configuration status accounting, configuration identification, and configuration auditing to provide integrity and traceability of complex system configurations. Facilitate weekly ERB meeting, providing a collaborative effort of many companies and the government customers to coordinate and review engineering efforts and network changes, confirm documentation, and ensure requirements are met within contractual guidelines. Provide technical advice to customer on equipment configuration, facility layout, circuit requirements, and cost saving options for long and or short term solutions. Maintain project framework through process adherence, procedure and product developments/delivery, technical support, training and quality assurance/quality control. Provide reporting on EVM. Perform final QA before delivery to client, and provide proof and validation of all delivered products through project closeout. Promoted to Network Design Engineer II for SONET SDH enterprise network. Show less

Network Design Engineer

• Apr 2004 - May 2005

Manage and facilitate collaborative effort of technical cutovers with US ARMY switch technicians and vendors to cut over existing BRI circuits to PRI service. Responsible for technical administration duties such as updating server databases with pertinent cutover information. Develop and implement procedures for the cutover process. Optimized network design and verify by testing, and troubleshooting using detail oriented analytical information as directed by senior staff. Provide weekly, monthly, and quarterly usage reports, prepared Power Point presentations as briefings and electronic deliverables to DISA for the DVS DISN program. Senior Technician Washington, DC Work independently and as part of a team, install, operate, maintain, configure, and performed troubleshooting and repairs to IT system devices, circuits, cables, components, software, and end-user devices. Assisted in the development and management of project plans. Team lead for on-site management of installations, review task performance and work products for accuracy, adherence to design concepts, user requirements and monitoring and control in accordance with schedules; coordinate with the contractor’s project manager, GSA COR, and government user representatives to ensure accurate solutions and user satisfaction on technical matters. Promoted to Network Design Engineer I. Show less

Senior Technician

• Aug 2003 - Apr 2004

Crew lead for two to four person crews. Pull, terminate, and test Fiber optic, Data, Voice, and A/V cabling. Installation of hardware and supports for Telecommunication systems and Data Networks. Test/Troubleshoot network issues of connectivity and other low voltage cable associated issues. Communicate to project lead on project progress, issues, and provide suggestions and solutions. Oversee production and ensure quality control over work process. Provided installation standards training for junior crewmembers for termination of CAT5, CAT 5e Voice and data cable and fiber optics into Jacks, 66-110 blocks, and patch panels/FDPs. Achieve stringent deadlines under extreme pressure by process analysis, plan development/revision, communication with senior management; and attention to detail. Recognized as a valued team player to ICS in the installation and testing of optical, electrical, and telecommunications equipment in the Crystal City Tower 5 and EADS building. Show less

Broadcast Systems Integration Installer

• Oct 2000 - Aug 2003

Pull and terminate Data, Voice, A/V, and Control Cabling. Work with Sales, Engineering, and consultants in Project pre-engineering phase. Provide foresight and ingenuity in providing the correct installation to meet the design requirements coupled with the customers best interest. Provide redlined drawing to engineering to reflect as-builts. Dress racks to ensure professional installation and ease of maintenance for video walls, production studios, and server/computer rooms. Communicate with the client project manager, sales, and engineering to provide project status, issues, and suggestions. Show less

DEA Radio Systems Repair Technician III

• Aug 1998 - Aug 2000

Perform diagnostics, maintenance, installation and customer training on Motorola Land Mobile Radio Products. Provided support as subject matter expert to field technicians and customer radio engineers on Conventional, Trunking, Simulcast, Analog and Digital technologies. Communicate and verbalize concepts and recommendations to the customers and others within the Motorola organization. Install maintain and repair communications equipment in federal fleet training vehicles, and field service vehicles and senior executive federal staff. Performed diagnostics and repair/service of secure phones, STU I, II and III systems. Provided detailed accounting of customer equipment repairs, tracked repeat repairs. Show less

Telecommunication Technician

• Aug 1993 - Aug 1997

Troubleshoot microcomputers electro-mechanical telecommunications terminal equipment, facsimile machines, FA digital devices, and associated equipment using built-in test equipment (BITE), Test, Measurement, and Diagnostic Equipment (TMDE), schematics, and signal flowcharts in technical publications to determine the cause and location of faults and repairs required. Repair assemblies, subassemblies, and components by disassembling, adjusting, aligning, repairing or replacing faulty shop replaceable units (SRU), cables, wiring, and associated hardware. Test repaired equipment to ensure operability and compliance with technical specifications. Maintain selected commercial-off-the-shelf (COTS) computers. Prepare and process maintenance supply requests and work orders. Perform initial and final inspection of repaired equipment. Provide technical assistance to subordinates and perform complex maintenance tasks. Interpret circuit diagrams, schematics, software diagnostics, and other technical literature pertaining to repair functions. Request replenishment of bench stock. Establish workload, work schedules, and repair priorities. Provide technical assistance and teach subordinates technical skills. Assign specific duties to supporting forward deployed maintenance teams. Coordinate logistical support and advise superiors on maintenance status of in-shop equipment. Develop and maintain schedule and accountability of all test and diagnostic equipment for calibration, provide monthly briefing to superiors of running status and report on any discrepancies. Show less