Truck Driver

• Sep 2017 - Present

City Letter Carrier

• 2005 - 2017

• Tracked, prioritized and sorted incoming mail to prepare for transportation route. Arranged all materials based on assigned sectors for up to 800 individual addresses. Ensured proper organization of all parcel loads to promote efficiency and productivity. • Liaised with diverse client demographics to nurture viable partnerships and properly represent the United States Postal Service. Implemented personalized solutions to nurture long-term relationships and promote continuous business. • Served as temporary supervisor for Kentwood location. Oversaw daily operations for up to 40 direct reports, strategically scheduling staffing resources to ensure consistent availability. Identified new opportunities to maximize compliance and foster productivity. • Led targeted demonstrations on dog awareness, security and other safety-related procedures. Reviewed all standardized safety programs outlined by national USPS programs, emphasizing clear communication of materials to maintain awareness and foster compliance. • Conducted extensive research to develop expertise in CSAW scheduling program. Received recognition as first employee throughout all Grand Rapids locations to develop proficiency in new technology. This provided significant support to daily scheduling management, SSA daily report tracking and other high-level administrative functions. • Consistently met and exceeded standardized performance goals. Increased DPS percentage from 85% to over 90% and MPS street scans from 96% to 98%. Successfully reduced overtime payout in one fiscal year by 400 hours through continuous adherence to best practices. Received prestigious Safe Driving award in recognition of achieving zero traffic altercations on all routes. Show less

Electrical Panel Builder

• 2004 - 2005

• Traveled extensively to national sites to develop and install electrical paneling. Collaborated with on-site personnel to coordinate implementation of equipment, track priorities and ensure timely completion of duties. • Traveled extensively to national sites to develop and install electrical paneling. Collaborated with on-site personnel to coordinate implementation of equipment, track priorities and ensure timely completion of duties.

Field Service Specialist

• 2001 - 2002

• Championed development and implementation of new cost-efficient continuous maintenance program for client base. Engaged with diverse demographics to develop buy-in and support for program, clearly communicating values and benefits to drive business growth. Proactively addressed all potential discrepancies, suggesting possible repair strategies and upgrades to maintain customer satisfaction. • Championed development and implementation of new cost-efficient continuous maintenance program for client base. Engaged with diverse demographics to develop buy-in and support for program, clearly communicating values and benefits to drive business growth. Proactively addressed all potential discrepancies, suggesting possible repair strategies and upgrades to maintain customer satisfaction.

Field Service Engineer

• 1996 - 2001

• Oversaw final installation and maintenance at customer sites for helium mass spectrometer equipment. Traveled internationally to China, Italy and other locations to develop and implement new service solutions, including new leak-checking processes for torque converters, aluminum wheels and other equipment. • Continuously identified key opportunities to optimize engineering machinery and toolsets. Redesigned testers for installation within field and integrated new procedures to support consistent uptime and maintenance processes. Led comprehensive site-specific training initiatives to mentor personnel in proper utility of equipment. Show less