Experience

Next Hotel Melbourne

• Australia
• Hospitality
• 1 - 100 Employee

• Club lounge Team Leader

  • Dec 2021 - Present

  Club lounge curator. Club lounge curator.



Rainbow Social Melbourne

• Melbourne, Victoria, Australia

• Founder

  • Nov 2021 - Present

  After moving to Melbourne and wanting to make friends through the LGTBQIA+ community. I decided to get creative. I founded Rainbow Social Melbourne. We meet for various activities such as walks, dinner, trivia, wine tour, bingo and social mixers. We just hit the first birthday where 45 people put their trust and confidence in me and rainbow social to meet new people. It was a success! After moving to Melbourne and wanting to make friends through the LGTBQIA+ community. I decided to get creative. I founded Rainbow Social Melbourne. We meet for various activities such as walks, dinner, trivia, wine tour, bingo and social mixers. We just hit the first birthday where 45 people put their trust and confidence in me and rainbow social to meet new people. It was a success!



WENONA HIGH SCHOOL

• North Sydney NSW

• Head Sports Coach

  • Apr 2015 - Sep 2019

  • Provide weekly training sessions and coaching of Saturday games, creating a supportive environment in which players can all thrive, recognising strengths and supporting development with a commitment to the personal development of each player on the roster. • Work with other coaches to set out strategies to give the best possible help to sportspeople at the school. • Decide which player is assigned to a particular position and to create both offensive and defensive plays to be used in game situations, working with Assistant Coaches in developing game plans. • Facilitate coaching clinics of up to 40 students including the coordination of coaches. Show less



PERSONAL TRAINING & MASSAGE BUSINESS

• Surry Hills NSW

• Fitness Coach & Manager

  • Feb 2007 - Sep 2019

  • Provide one-on-one, group and corporate fitness training programs to new and regular clients. • Provide quality customer service and optimise client retention rates, attracting referral business. • Set-up and manage day to day business operations, building a client and referral base. • Prepare Excel spreadsheets, cash handling, record keeping, filing and records management. • Organise and facilitate client days, coordinate groups of clients to undertake fitness activities. • Hosting events and activities to motivate people to participate in fitness and well-being activities. • Design and distribute newsletters and marketing material about special offers and deals. • Manage incoming and outgoing phone calls, emails and attend meeting with stakeholders. Show less



GOODLIFE HEALTH CLUBS

• Sydney NSW

• Reception Manager

  • 2016 - 2017

  • Provide exemplary customer service, liaising with people of all ages and from all walks of life. • Answering the phone, transferring calls, taking messages and providing information to members. • Business banking, accounts management, receipting, invoicing and responding to emails. • Responsible for opening and closing the gym, adhering to security and lock-up procedures. • Liaise with fellow Receptionists and the Club Manager to discuss issues and operations. • Arrange staff meetings and organise all requirements such as agendas or refreshments. • Manage the entry and exiting of members and guests according to procedure. Show less



BAYSWATER FITNESS

• Surry Hills NSW

• Customer Service Manager

  • 2007 - 2009

  • Provide and oversee courteous customer service, improving service standards where possible. • Lead, manage, mentor, train and motivate a team of customer service personnel. • Computer operation, databases management, data entry and general administration duties. • Manage front desk reception, answering the phones, transferring calls and taking messages. • Meet sales targets and KPI’s, member retention, monitor and improve customer service standards. • Maintain a clean and tidy gym, adhere to workplace Occupational Health & Safety standards. • Deal with complaints and escalated issues in a prompt manner achieving effective resolutions. • Operation a cash register, EFTPOS, cash handling, balancing and business banking. • Remain flexible in working hours or shifts within 7 day trading week. Show less



SPORTPOWER MUDGEE

• Mudgee NSW

• Visual Merchandise Trainee

  • 2006 - 2007

  • Greet customers, provide and promote helpful and courteous customer service in a retail environment. • Handle a wide range of counter and telephone enquiries in a professional and friendly manner. • Deal with complaints and escalated issues in a prompt manner achieving effective resolutions. • Set-up and maintain visual merchandising and in-store displays. • Operation of cash register, EFTPOS, cash handling and balancing. • Packing and checking customer orders according to specifications. Show less