Experience

Celink

• United States
• Financial Services
• 100 - 200 Employee

• System Administrator

  • May 2022 - Present



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lead - Help Desk, Deskside Support

  • Oct 2015 - May 2022

  Deskside support for Finance and Accounting Outsourcing. Maintain all computer, network, and phone systems, in office and offsite. Active Directory User maintenance. Troubleshooting and solution implementation. Manage all inventory for Tulsa office using proprietary inventory system, Helpdesk support through Service-Now Repair laptops and desktops when needed. IT SPOC for any IT related issues or information. Deskside support for Finance and Accounting Outsourcing. Maintain all computer, network, and phone systems, in office and offsite. Active Directory User maintenance. Troubleshooting and solution implementation. Manage all inventory for Tulsa office using proprietary inventory system, Helpdesk support through Service-Now Repair laptops and desktops when needed. IT SPOC for any IT related issues or information.



SiteMaster, Inc

• United States
• Construction
• 1 - 100 Employee

• IT Support Specialist

  • Oct 2010 - Apr 2015

  Manage and maintain all computer, network, and phone systems, in office and field. Manage software licensing and installation. Manage all server shares and permissions. Active Directory account creation and maintenance. Manage email accounts and distribution lists. Setup and manage print server and printer share permissions. Troubleshooting and solution implementation. Track inventory using Spiceworks database system. Use Spiceworks HelpDesk system to manage trouble tickets from employees. Manage company mobile devices. Repair laptops, desktops, and iPhones when needed. Maintain backup systems. Show less



Caterpillar Logistics, Inc.

• Tulsa

• System Admin / IT Technician

  • Jun 2006 - Aug 2010

  Manage and maintain all computer systems and network systems. Install software and updates. Troubleshooting and solution implementation. Cell phone triage, flashing, and cosmetic refurbish Create and maintain tracking spreadsheet. Created an application in C# to convert ESN/MeID from HEX to DEC, and incorporate the algorithm used to find the SpID of the cell phones. Created a manipulation app in C# to control a digital camera mounted on a microscope to take detailed pictures of damage on a phone and put the information into a printed Excel report. Show less



Ken's Universal Photos, Inc.

• Depew

• Computer Technician

  • Jul 2003 - Nov 2006

  Manage and maintain all computer systems and network systems. Install software. General Troubleshooting. Design and maintain client database. Upgrade printing to digital prints. Oversee print operations. Created an application in VB that would automate picture collection and backup from different media. Manage and maintain all computer systems and network systems. Install software. General Troubleshooting. Design and maintain client database. Upgrade printing to digital prints. Oversee print operations. Created an application in VB that would automate picture collection and backup from different media.