Experience

Ansaback - making every contact count

• Temporary Customer Service Advisor

  • Nov 2013 - Present

  Working as part of a team in a busy call centre office. Processing donations via the telephone and inputting bank details and card details onto a bespoke system for a range of high profile clients. Ensuring compliance with client specifications and within confidentiality and data protection regulations and policies. Duties: • Taking calls from customers wishing to make a range of charity donations • Inputting financial data onto a bespoke system • Ensuring high levels of customer service during all calls • Taking bank details and card payment details accurately • Dealing with customer enquiries and complaints in an efficient and professional manner



Colne Estuary Preserved Buses

• Events Organiser

  • Sep 2008 - Aug 2012

  Working as part of a team to organise heritage bus running day's. Responsible for scheduling vehicles and volunteer staff, creating working timetables for public display, producing duty work sheets for drivers and providing on the day support in a supervisory manor to staff. Duties: • Producing and designing booklets and posters • Scheduling, producing and distributing timetables and staff duty rosters • Updating and maintaining databases • Creating and coordinating documents using Microsoft Office. • Confirming event location bookings • Completing risk assessments • Purchasing liability insurance



Stephensons of Essex

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Events Organiser

  • Oct 2010 - Jan 2012

  Working under senior management and as part of a team to organise a heritage bus running day in aid of local and national charities. Responsible for scheduling vehicles and volunteer staff, creating working timetables for public display, producing duty work sheets for drivers and providing on the day support in a supervisory manor to staff. Duties: • Producing and designing booklets and posters • Scheduling, producing and distributing timetables and staff duty rosters • Ensuring contractor availability during bank holiday period • Updating and maintaining databases • Creating and coordinating documents using Microsoft Office.



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administration Officer

  • Dec 2004 - Mar 2005

  Working as part of a team to process benefit claims on a bi-weekly basis, meeting clients and ensuring compliance with benefit rules. Processing data onto a government system in a time critical manor to process benefit claims. Ensuring compliance with confidentiality and data protection rules during face to face and telephone contact with clients. Duties: • Meeting and greeting clients during a 10 minute interview slot • Inputting data onto a government database system • Finding and filing dormant records • Handling confidential documents • Photocopying and faxing documents • Making appointments for clients next visit • Contacting clients and dealing with enquiries in person and via the telephone

• Administration Officer

  • Jan 2004 - Mar 2004

  Working as part of a team to process reimbursement claims for a government funded "Access To Work" Scheme. Checking and collating data from client completed forms and inputting the data onto a government system for the processing of reimbursement. Duties: • Inputting data onto a government database system • Finding and filing dormant records • Handling confidential documents • Photocopying and faxing documents • Contacting clients and dealing with enquiries in person and via the telephone