Experience

Delos

• United States
• Real Estate
• 1 - 100 Employee

• Operations Associate

  • Jun 2022 - Present



Ryder System, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Operations Manager

  • Mar 2020 - Jun 2022



360 Business Connect

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Director Of Commercial Sales

  • Jun 2019 - Mar 2020

  A no charge, consultative approach to: - Maximizing profits for small to medium size businesses - Reducing running costs and operational expenses - Contracting retail electric providers, telecom and security services for long term savings A no charge, consultative approach to: - Maximizing profits for small to medium size businesses - Reducing running costs and operational expenses - Contracting retail electric providers, telecom and security services for long term savings



A Royal Flush

• United States
• Events Services
• 1 - 100 Employee

• Senior Operations Manager

  • Oct 2017 - Nov 2018

  - Safety/Loss Prevention Director - Insurance Manager (auto/worker's comp claims) - Fleet Management (Maintenance, Telematics, Drivers/Routing) - Purchasing - Compliance (DOT, OSHA, DEP) - Facilities - Hiring/training - Safety/Loss Prevention Director - Insurance Manager (auto/worker's comp claims) - Fleet Management (Maintenance, Telematics, Drivers/Routing) - Purchasing - Compliance (DOT, OSHA, DEP) - Facilities - Hiring/training



Ryder System, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Service Manager

  • Apr 2016 - Oct 2017

  • Was responsible for overall profit and loss of maintenance facility ($15,000,000/year revenue).• Managed 31 employees ranging from diesel technicians, transfer drivers, Customer Service Coordinators, and Shift Supervisors.• Lead contact for customers ranging from drivers, dispatchers, management, and executives.• Enforced corporate safety program and compliancy with monthly safety meeting and stop and coaches.• Budgeted labor, parts, and outside repair running costs.• Managed 600 heavy duty truck shop operations with full service fuel station.• Lead environmental contact (AB Operator).• Oversaw facilities management.• Developed relationships with customers through account management (yearly reviews, quarterly calls, and some weekly/monthly conference calls).• Was responsible for recruiting and hiring of technicians and drivers. • Managed weekly payroll and overtime management. • Managed vendors through negotiating as primary/secondary contacts. • Approved purchase/repairs for compliance of accounting and productivity.• Ensured proper parts are ordered for the appropriate job and make sure parts clerk abides by weekly spot checks for inventory control • Pushed a high quality program through spot checking technicians on jobs and doing quality inspections on preventative maintenance. • Advanced company metrics/KPIs for high quality customer service. Implemented a training program to ensure each person has two hours a week to develop skills Show less

• Shift Supervisor

  • Aug 2014 - Apr 2016

  • Assist in managing the operation and financial impact of 378 commercial lease, rental, and customer owned trucks.• Supervise twelve technicians’, two service attendants’, and three drivers’ workload.• Promote morale through effective leadership.• Manage daily shift meetings involving safety message, areas of opportunity, customer experiences, and company news. • Ensure there is an ideal combination of straight time, overtime and outside repair.• Responsible for supervising timely closing of repair orders and purchase orders.• Ensure accuracy of invoicing from outside vendors.• Confirm appropriate parts orders by technicians to gain oversight of root cause and branch’s overhead spending.• Drive company expectations with vehicle maintenance index and out of service vehicle metrics.• Oversee inspections on vehicles after PMs to ensure cleanliness and quality of labor. • Responsible for yard checks and prioritizing schedule of assets.• Support management of in/out service process of vehicles.• Ensure compliance of safety regulations with spot checks on shop floor and facility audits.• Proactively resolve customer issues and ensure satisfaction.• Assist Sales team with customer visits, discrepancies, and retention. Show less

• Rental Representative

  • Mar 2011 - Aug 2014

  • Manage a branch with annual earnings of $1.6 million in revenue. • Responsible for overall operations, sales, marketing, asset management, and customer service of location. • Lead contact for the rental of trucks by current lease, current/potential commercial rental customers and household rental customers. • Drive profitability to exceed year over year margin by understanding customers and market. • Perform daily P&L reports to ensure efficient operations of branch. • Forecast revenue, running and fixed costs daily for the business unit. • Meet and exceed Ryder expectations (sales quotas and operations/marketing audits). • Maintain and gain customers to build relationships for rental, lease, and used sales leads. • Handle sales and marketing through inbound calls and outbound solicitation. • Protect assets with persistent maintenance of truck fleet. • Review No Longer Earning report of vehicles that have been out of service for seven plus days in the business unit. • Manage safety lessons and conference calls for the Rental Department and ensure monthly completion. • Audit Voided Non-Revenue report to confirm proper procedures are executed for agreements that do not earn revenue. • Investigate Mileage Continuity report to ensure proper billing of missing mileage and Sarbanes-Oxley compliance. Show less



Agway Farm & Home Supply

• United States
• Wholesale
• 1 - 100 Employee

• Shipping and Receiving

  • Apr 2005 - Mar 2011

  • Was responsible for overall operations of animal feed warehouse and lawn/garden greenhouse. • Stocked store, provided customer service (consisting of sales, carrying products to customers’ vehicle, and navigating store), drove forklift to arrange warehouse, organized items for daily deliveries, loaded/unloaded delivery trucks, performed inventory for incoming products, maintained yard, and trained new employees. • Received by OSHA certificate to operate sit-down forklift equipment and obtained CT license to re-fill L.P. Propane Gas tanks. Show less



Danbury Museum & Historical Society

• Danbury, CT

• Student Intern

  • Jun 2010 - Dec 2010

  • Digitized index system from Shea Photography Studio. • Reorganized numerous photos and index cards in Shea collection. • Electronically input hundreds of Danbury school records consisting of education plans, repairs to schools, teachers’ salaries, and administrative expense reports. • Digitized index system from Shea Photography Studio. • Reorganized numerous photos and index cards in Shea collection. • Electronically input hundreds of Danbury school records consisting of education plans, repairs to schools, teachers’ salaries, and administrative expense reports.