Chief Operating Officer

• Mar 2021 - Present

Head of HR and Operations

• Sep 2020 - Oct 2021

Chief Operating Officer

• Nov 2019 - Oct 2020

Director of Program Operations

• Feb 2017 - May 2018

 Supervised Regional Management Team and oversaw the day to day operations of 48 internal staff working with sixty-eight (68) partner organizations. Oversaw Western U.S. regional marketing and sales initiatives for overseas markets focused on boosting customer base and revenue  Managed multi-million-dollar budget and finances for entire Western U.S. Operations  Developed and secured New Partnerships and Agreements both domestically and abroad Determined need for projects and process improvements, delegated tasks, controlled deadlines, tracked progress, and guided and supported all team members until completion Independently worked on senior level cross-departmental projects and rolled out company-wide policies based on needs identified by C-level management and VPs.  Hired, determined salary rate, trained, led, and oversaw the company’s Program Management team responsible for the marketing and promotion of partners and the recruitment and enrollment of international customers  Regularly interfaced with overseas agents and Management of Overseas Service Groups Well versed in Partnership Negotiations and creating individualized marketing and recruitment plans to ensure targets are metCareer Highlights:  Instrumental in development and implementation of company restructure and standardization of regional operations including change policies that spanned across multiple departments and international offices Hired multiple positions for West Coast Operations following company restructure, including school management, staff management positions, dormitory operations staff, student support staff, and language support.

Associate Director of Program Operations

• Jun 2015 - Feb 2017

 Oversaw the entire operations of international student recruitment, admissions processing; student interviews; i-20 and visa processing; student travel and arrival coordination; homestay arrangements; and year-round student support for 71 secondary schools and 3 higher education institutions Supervised the performance of the West Coast U.S. Team consisting of supporting team members with school consultation and advisement, recruitment strategies, marketing, problem solving, and student support Assumed full responsibility for new school outreach and partnership agreement negotiations for secondary and post-secondary schools Managed the Admissions Team and was responsible for facilitating regular training of staff and maintaining coordination between China and the United States’ operations  Spearheaded the West Coast Office during the company’s re-structure through systematic training sessions, workshops, individual meetings with staff, and direct meetings with all school partnersCareer Highlights:  Received the Best Support Award in 2016 by implementing efficient company-wide admissions and enrollment processes leading into the company restructure and advising all Program Operations upper management and company’s CEO on cross functional procedures  Completed three-month assignment in Chengdu, China, with responsibilities of streamlining operational admissions processes; handling employee evaluations, terminations, and recruitment; establishing and conducting employee and management training workshops; as well as implementing employee incentive and bonus programs for 46 staff members of the Admissions Team to improve staff retention rates

Program Management Team Lead

• Feb 2014 - Jun 2015

 Monitored the performance of 6 educational consultants while overseeing 53 international school programs over 6 US states, consisting of more than 900 students for Fall 2014 Directed the training for the 40-person Admissions Team and travelled to Chengdu, China to facilitate evaluations with all team leaders; create PIPs for poor performing employees; identify candidates for termination; interview admissions associate candidates; as well as examine and enhance existing team lead functions using tracking methods for respective focus areas Visited school administration and faculty on site to provide direct support, resolve conflicts, negotiate contracts or any other managerial backing needed by Consultant Team during training or escalation  Functioned as the interim office manager, in charge of property management, office event planning, human resources training, International Student Exchange Visitor Placement Organizations (ISEVPO) and Attorney General’s Office of California communication, California Interscholastic Federation (CIF) communications, and office supplies purchasingCareer Highlights:  Obtained the Excellence Award in 2014 and the Rising Star Award in 2015 by consistently performing at a high level, growing the West Coast Region including number of staff and Partner schools, as well as being the fastest employee in the history of the company to advance to Team Lead position Traveled to China for the Beijing Office training and meetings, various agency visits across five major cities, and school official chaperoning

Senior International Program Consultant

• Sep 2013 - Feb 2014

 Handled various international school programs and provided consultation to schools on creating long-term sustainable programs which brought improvement to student re-enrollment rates and school marketability in foreign markets Determined and resolved problems, and streamlined processes and support system for diverse “difficult partners” Career Highlight:  Spearheaded the professional training of new consultants prior to promotion  Developed the company map and other useful resources to assist in consultant training

International Program Coordinator

• Sep 2010 - Sep 2013

 Organized schools, sports camps, athlete training, and homestay families for international students and athletes  Built and cultivated working partnerships between the company and private state-accredited schools and private ESL schools; along with developing partnerships between company and athlete training programs and facilities  Located, assessed, and approved the living conditions for every homestay family home for international students and athletes  Established rapport with students and athletes through shared meals and transport time to schools and athlete training facilities , assisting them on school enrollment and student VISA registration and support  Coordinated with the parents of students and athletes, and submitted regular progress reports

HR Consultant / Account Executive

• 2010 - 2012

 Provided expert advice to the client companies regarding HR-related inquiries in both English and Japanese  Functioned as the liaison between applicants and Japanese client companies as well as communicated with both client companies and applicants through business-level Japanese language  Formulated job posts and advertisements for English and Japanese job sites  Reviewed candidates’ resumes and coached them on interview etiquette and strategy often leading to hiring  Administered recruitment in diverse fields for different positions through internet outlets and job posting sites

Consultant / Business ESL Instructor

• 2008 - 2010

 Trained the company’s personnel from various levels and prepared employees for the global business market through situational training, bilateral business simulations, and linguistics instruction  Accomplished contract works with several major companies, such as Mitsubishi and Exxon Mobil  Visited companies and instructed them on Business English as well as employee consultation through situational training and business simulations  Earned the Employee of the Year recognition by maintaining the highest school and student load in the company and securing additional public school and private company contracts through recognized curriculum development and teaching practices

Instructor / Project Coordinator

• 2007 - 2008

 Promoted human rights awareness; social and environmental issues; peace and conflicts studies; and sustainable development, which were affiliated to the Economic and Social Council of the United Nations in a consultative status  Instructed volunteer workers and staff in English to allow them to establish and maintain bilateral relations for projects and exchange programs with local NPOs and Grassroots organizations in diverse countries, such as Argentina, Australia, Brazil, Papua New Guinea, Singapore, and South Africa  Performed extensive traveling with volunteer workers and students through the Peace Boat ship and provided instructions to volunteer workers and students; while organizing and executing projects on board and in various cities and towns, such as Cape Town, South Africa; Sydney, Australia; Buenos Aires, Argentina; and others