Experience

Lenderwize
• United Kingdom
• Financial Services
• 1 - 100 Employee
• Chief Technology Officer

  • Apr 2020 - Present


Terrific

• Israel
• Data Infrastructure and Analytics
• 1 - 100 Employee

• Senior Automation Consultant

  • Feb 2020 - Present

  From mapping solutions in the digital landscape to developing & maintaining complex automations that remove process redundancies or manual admin tasks, We help businesses reduce operational overheads and improve profitability. We are experts in Airtable, ClickUp, Jotform, Typeform, Zendesk, Hubspot, Mailchimp, Drip, Pipedrive, PandaDocs, the Google suite connecting all these platforms through automation using Zapier & Integromat. Here are some of the ways how to get the most out of your business workflows: -Create an inventory management system or manage your Supply Chain with projections and automations using Airtable and Zapier/Integromat -Create a CRM tool, project tool, design databases or marketing strategy plans in Airtable -Automate any marketing workflow from posts to feeds -Develop and connect online forms & surveys (Jotform, Typeform, Gravity Forms, Formstack) -Email and SMS triggers using Zapier, Integromat, Twilio, SMSburst and many others -Chatbot automations & custom script building -Connect support platforms like Freshdesk, Zendesk or Helpscout to your CRM, database or another web app -Automate your e-commerce store to store and manage your data in a central location -Create or upload complex documents to google drive, documents, slides or sheets -Build complex algorithms in Airtable that can change dates, formats or even pipe specific text based on conditions to produce reports With so many web apps, automating your workflow can be hard, but we can help keep things simple, easy that saves you time and money. Show less



Medical Sensory Solutions

• Operations Manager

  • Mar 2019 - Feb 2020

  A strategic lead to establishing ideal infrastructure to accomodate growth in a ever expanding agile company.

• Head Sleep Specialist & Customer Experience Manager

  • Aug 2018 - Feb 2020



South Pacific Health Clubs

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Personal Training Manager

  • Feb 2017 - Aug 2018

  In my previous role as a Personal Training Manager, I developed and directed strategic planning efforts highlighting targeted operational, marketing, programming, customer service and financial objectives. I planned, organised and directed the operations of all functions within the club to ensure members received the highest quality of service and facilities. To ensure high quality standards of club and customer service excellence, I motivated, led, supervised and coordinated the activities of personal training team and employees engaged in servicing member needs. I drove excitement and elevated a connection with our members through creative, forward thinking ideas whilst overseeing all aspects of facility operations and maintenance to ensure they all run smoothly and according to plan. I embraced challenges and drove toward solutions with speed to market by performing best practices research and analysis. I also wrote timely reports on sales and customer data as well as behavioural patterns to provide recommendations for service improvement, policy, initiatives and projects. Show less



Barbell Samurai

• Australia
• Health, Wellness & Fitness
• 1 - 100 Employee

• Strength And Conditioning Coach

  • Aug 2014 - Feb 2017

  My passion for health and fitness fuelled everything I did as a Strength and Performance Coach. I personally designed, organised and supervised strength and conditioning programs for personal, mental and physical development. Through effective coaching, I instilled the responsibility of actions, thoughts and the greater impact of training and contributed to the success of an athlete or corporate professional. I led the design, implementation, monitoring and analysis of short, medium and long-term training plans for athletes and corporate individuals to enhance athletic performance and minimise injury potential. Moreover, I designed and delivered multiple technical workshops on athletic performance, squat, bench and deadlift technique, transfer or strength in sport, programming design and basic nutrition to colleagues and general population. I was also proud of writing the Barbell Samurai blog covering scientific training principles such as programming and athletic transfer from strength training. Show less



Yarra Valley Water

• Australia
• Utilities
• 500 - 600 Employee

• Service Desk Manager

  • Aug 2012 - Aug 2014

  In my role as a Service Desk Team Leader, I provided planning and managing support for setting up in-house Service Desk and incident management tools and processes to ensure that service levels were achieved in line with ITIL good practice process and framework. I also provided leadership, coaching and support to a team of four Service Desk Consultants by encouraging strong team morale in an often monotonous, repetitive environment. To ensure we met the diverse needs of our clients, I oversaw the seamless coordination of end-to-end incident management and ensured the delivery of excellent proactive service in terms of response, communication and resolution. With exceptional analytical, problem-solving and strategic thinking skills, I critically analysed trends and weekly results to manage incidents and reduce service calls. In addition, I led and engaged in the rigorous process of developing a Knowledge Base and Matrix for team reference to ensure ease of access to information and faster response to service issues. Key Achievement: • Successfully directed, planned and oversaw the establishment and launching of the in-house Service Desk for Yarra Valley Water from a previously outsourced service. Show less



UXC (a CSC Company)

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Manager

  • Aug 2010 - Aug 2012

  With passion and knowledge base around current trends in the industry, I brought new and fresh ideas to UXC Connect in my previous role as a Team Leader. Combining analytical rigour and thought leadership, I led and managed a team of six Service Desk Analysts in the comprehensive technical support, leveraging the team’s expertise in delivering high quality support to a range of business and government clients. To effectively manage daily service call volume of over 250 service calls and 150 email requests per day, I implemented an effective roster management strategy; coached, guided and mentored the team to identify and deliver service and process improvements to increase client satisfaction. Demonstrating passion for working with clients and helping them succeed, I drove efficiencies in business performance and productivity for all clients while entrusted with network access to every in-house client system essential to their daily operations. I also facilitated regular engagement with corporate and government clients to maintain service relationships and ensure effective monitoring, control and support of service delivery. Key Achievements: • Significantly increased the output and results of the team by 300% within the first three months through effective leadership and enhancing staff morale. • Reduced the number of outstanding and aged service issues from 100 to nil within one month. • Drove efficiency on First Call Resolution from 35% to 67% within one month of commencing as an SDM. • Promoted as a Team Leader from being the only Junior Analyst and selected above more experienced Senior Analysts. • Recognised and awarded for exceptional teamwork and leadership, as well as for sharing a proactive mindset. • Effectively improved escalation system leading to transparent issue tracking and faster call handling times. • Reinforced team accountability by introducing a visible dashboard scoring system for the team, leading to enhanced overall team performance. Show less



Norwegian Cruise Line Holdings Ltd.

• United States
• Travel Arrangements
• 700 & Above Employee

• MANAGER / TRAINER / SALES PRESENTER

  • Aug 2009 - Aug 2010

  Working as a Manager, Trainer and Sales Presenter required flexibility and solid organisational skills in order to manage competing priorities within a rapidly changing environment. I led, developed and coached a team of highly skilled professionals to achieve monthly sales and business goals. I also owned sales strategy and execution while establishing a team culture of accountability, continuous learning and operational excellence. In this role, I managed sales pipeline and revenue forecast to ensure accurate recording of prospecting activity. Keen to make meaningful contributions and add value, I prepared and delivered regular reports and management information to inform decision-making. Capitalising on my experience in managing, influencing and persuading stakeholders, I collaborated with key account teams to lead strategy discussions and align business plan with the company's strategies. Show less



State Transit Authority of NSW

• Australia
• Truck Transportation
• 300 - 400 Employee

• HEAD PRESENTER / TRAINER

  • 2007 - 2009

  Previously as a Head Presenter / Trainer, I delivered high quality classroom, one to one and remote training to staff of all levels to drive performance and growth. Acting as a strategic adviser, I provided expert advice, guidance and support for the development of managers, training of colleagues and the implementation and maintenance of all training initiatives. With high degree of analytical skills and attention to details, I collated and updated accurate training records and materials, including monthly reports on progression and completion. Moreover, I took personal responsibility for reviewing and updating training plans and evaluated the success of training to ensure that the team were meeting the required standards. Leveraging strong communication and interpersonal skills, I established and maintained communication channels and cross-functional collaboration with other State Transit functions and beyond. Show less



Delta Security

• Russian Federation
• Security and Investigations
• 1 - 100 Employee

• Security Officer

  • 2005 - 2007

  A large part of my role as a Security Officer was to execute and monitor security policies, procedures, and practices in compliance with company security requirements. Maintaining alertness and vigilance at all times, I conducted highly visible patrol and secured the interior and exterior of the property and grounds regularly to ensure all guests and staff were safe and secure. I also monitored, evaluated and responded to building systems and technical security alarms, including video surveillance, intruder detection, access control, fire detection, vertical transport, and intercom. With a dedicated approach to high quality service, I provided a high standard of customer service at all times, ensuring all clients were treated with utmost dignity, courtesy, professionalism and respect. Additionally, I maintained accountability and responsibility for monitoring and facilitating access for authorised persons to ensure proper safeguarding and protection of tangible and intangible assets, including persons, buildings, fittings, equipment and intellectual property. Show less



Australian Administration Services

• Australia
• Financial Services
• 1 - 100 Employee

• Information Technology Technical Support

  • 2002 - 2005

  As an IT Technical Support, I delivered client-focused services, acting as the primary point of contact for providing timely and effective first level technical support to customers. Exhibiting utmost professionalism and courtesy, I answered and logged all calls/emails within the time-frame specified in the service level agreement and tracked and analysed incidents for accurate prioritisation and classification. My commitment was to ensure first call resolution of as many incidents as possible whilst implementing policies, procedures and plans for all IT support service based on the legal framework and industry best practices. With a team-focused approach, I collaborated with the team leader and team members to deliver exceptional service to customers at all times. Being proactive, I actively contributed to the continuous improvement of processes, knowledge base and customer relationships by developing procedures required to enhance support. Show less