Experience

Brilliant Earth

• United States
• Luxury Goods & Jewelry
• 400 - 500 Employee

• Director, Business Systems

  • Aug 2023 - Present

• Senior Manager, Business Systems

  • Feb 2023 - Aug 2023

• Business Systems Manager

  • Oct 2021 - Feb 2023

  Denver, Colorado, United States



FloWater

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director of Customer Experience/Systems

  • Jan 2021 - Oct 2021

  Denver Metropolitan Area • Director of Customer Experience at one of Inc. Magazine’s 5000 Fastest Growing Companies • Reports directly to and works with COO to constantly identify new operational partnerships and scalability strategies for a fast-growing hardware business in the sustainability vertical • Manages Customer Support team of Specialists, Account Managers and CS Agents; Serves as senior escalation point and regularly interacts with and solves problems for customers requiring advanced service… Show more • Director of Customer Experience at one of Inc. Magazine’s 5000 Fastest Growing Companies • Reports directly to and works with COO to constantly identify new operational partnerships and scalability strategies for a fast-growing hardware business in the sustainability vertical • Manages Customer Support team of Specialists, Account Managers and CS Agents; Serves as senior escalation point and regularly interacts with and solves problems for customers requiring advanced service support • Designed and implemented a customized NetSuite ERP production environment • Maintains administrator duties for NetSuite, Zendesk, NextService, Zapier, AirTable, Shopify, Amazon Seller Central SaaS platforms • Uses Oracle SQL syntax within NetSuite to create custom analytics reporting for SLA, CSAT and executive KPIs • Simultaneously manages multiple teams of international consultants to drive customer experience strategy and systems development improvements • Created supply chain and inventory-management process, from purchase and assembly at 3PL warehouses, to freight shipment, installation and item fulfillment • Served as Chair of the inaugural “FloWater Project IDEA (Inclusion, Diversity, Equity and Awareness) Task Force,” designed to create short and long-term progress ensuring equal outcome of opportunities for FloWater employees, customers and stakeholders, regardless of race, gender, ethnicity, age, ability, sexual identity and other differentiators • Facilitated the team transition from in-office to full remote work environment in early 2020 • 2020 “FloWater Hydrus Award” recipient, which recognizes employees for their above and beyond contribution to the company

• Operations Manager

  • Aug 2019 - Jan 2021

  Denver, Colorado



Colorado Tents & Events

• United States
• Events Services
• 1 - 100 Employee

• Director Of Operations

  • Jun 2016 - Mar 2019

  Silverthorne, CO • Managed all operational facets of one the largest event rental business in the Rocky Mountains • Customized, implemented and maintained IntelliEvent Event Management SaaS platform to provide a consolidated, centralized system for CRM, Inventory Control, Logistics, Routing Accounting and HR needs • Hired, supervised and monitored productivity of on-site operations, operations management staff, warehouse managers and off-site staff • Researched trends and implemented new directives for… Show more • Managed all operational facets of one the largest event rental business in the Rocky Mountains • Customized, implemented and maintained IntelliEvent Event Management SaaS platform to provide a consolidated, centralized system for CRM, Inventory Control, Logistics, Routing Accounting and HR needs • Hired, supervised and monitored productivity of on-site operations, operations management staff, warehouse managers and off-site staff • Researched trends and implemented new directives for business growth and prosperity by way of sales strategy and product purchasing recommendations to increase ROI. • Built annual budgets related to payroll, purchasing and equipment maintenance • Set revenue goals based on historical data analysis while identifying specific areas for business development

• Operations Manager

  • Sep 2013 - Jun 2016



National Repertory Orchestra

• United States
• Musicians
• 1 - 100 Employee

• Production Manager

  • Jun 2011 - Aug 2013

  Breckenridge, CO



Boston Philharmonic Orchestra

• United States
• Musicians
• 1 - 100 Employee

• Production Manager

  • Aug 2009 - May 2013

  Boston, MA • Worked directly with Grammy-nominated Conductor Benjamin Zander, General Manager, Personnel Manager, Library staff, and Assistant Conductor • Served as primary contact and overseer of rehearsal venues, concert halls, production assistants, recording engineers, videographers, and photographers • Prepared and submitted stage plots, tech riders, program outlines, and recording contracts to appropriate venues • Managed set-up and strike operations, instrument… Show more • Worked directly with Grammy-nominated Conductor Benjamin Zander, General Manager, Personnel Manager, Library staff, and Assistant Conductor • Served as primary contact and overseer of rehearsal venues, concert halls, production assistants, recording engineers, videographers, and photographers • Prepared and submitted stage plots, tech riders, program outlines, and recording contracts to appropriate venues • Managed set-up and strike operations, instrument deliveries, piano tunings, personnel load-in times, transportation, and parking for every rehearsal and performance • Delivered reliable, consistent performance environments for up to 120 musicians despite drastic changes in venue on a daily basis Show less



Boston Modern Orchestra Project

• Performing Arts
• 1 - 100 Employee

• Operations Manager

  • Sep 2007 - May 2013

  Greater Boston Area • Worked closely with 3-time Grammy-nominated Conductor Gil Rose and Orchestra Manager • Maintained communication between organization and concert or rehearsal venues, live sound personnel and orchestra personnel • Managed set-up and strike operations, monitored attendance records, coordinated start/end/ break schedule in accordance with Boston Musicians’ Association regulations for every rehearsal, performance and recording session • Troubleshooted with… Show more • Worked closely with 3-time Grammy-nominated Conductor Gil Rose and Orchestra Manager • Maintained communication between organization and concert or rehearsal venues, live sound personnel and orchestra personnel • Managed set-up and strike operations, monitored attendance records, coordinated start/end/ break schedule in accordance with Boston Musicians’ Association regulations for every rehearsal, performance and recording session • Troubleshooted with resourceful technical solutions for complex orchestral programming during rehearsals, performances and recording sessions Show less