Experience

Loss Prevention Services, LLC

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Chief Revenue Officer (CRO)

  • Aug 2021 - Present

• VP of Business Development

  • Oct 2019 - Sep 2021



DIMONT

• United States
• Financial Services
• 1 - 100 Employee

• Director of Auto Services Division

  • May 2017 - Jul 2019

  Effectively Lead the Auto Services Division of DIMONT. Responsible for building and developing client relationships with existing and potential clients Partner with Sales team educating on products, services, and trends in the Auto industry. Attend all Sales calls and Conferences Partner with IT team to build and develop new products, reporting, and improving system efficiencies Partner with Operational Reporting building and creating reporting and metrics for Operational Effectiveness Lead the Operations team. Responsible for production, training, staffing, and overall performance Show less



Skopos Financial

• United States
• Financial Services
• 1 - 100 Employee

• Director of Servicing

  • Jan 2015 - Mar 2017

  Effectively lead all Servicing functions such as Collections, Loss Mitigation, and Remarking. Lead the process of bringing collections department from third party servicer to in house. Led the buildout process of Collections including leadership staffing, collector staffing, policies and procedures, portfolio reporting, and employee performance reporting. Monthly Servicing costs constantly came in 30% below budget. Oversee Loss Mitigation groups including Insurance, Total Loss, Titles, and Bankruptcy. Also manage the Remarketing groups by directing sales strategy as well as monitoring marketing trends through analytics. Show less



DriveTime

• United States
• Retail
• 700 & Above Employee

• Director Of Operations

  • Feb 2013 - Dec 2014

  Led Servicing Operations for Fort Worth Call Center and Offshore Collections teams. Call center was 85 employees only working Early Stage Collections. Grew center by 300%, over 250 employees including 22 managers and 3 Assistant Directors transforming center into a full spectrum operations center. Built/Added additional departments such as Mid and Late Stage Collections, Bankruptcy, Quality Assurance, Early Loan Default, Lease, Training, Customer Service, and End of Term departments. Worked with Operational Reporting team to build out new Servicing Reporting which includes Collector Rankings, Collector performance detail reporting, and portfolio performance reporting along with monthly delinquency forecasting. Created new Quality Assurance call model and scoring system, designed and implemented new Servicing bonus plans, and employee disciplinary matrix system. Worked with project team to enhance Collections system and create efficiencies by automating processes and creating an account queuing system. Created internal training and development program for high potentials, current, and future leadership team. Worked with leadership team to update all company policies and procedures. Show less


Citi Mortgage
• United States
• 1 - 100 Employee
• Vice President of Bankruptcy

  • Sep 2012 - Feb 2013


Santander Consumer USA Inc.

• Financial Services
• 100 - 200 Employee

• VP Late Stage Servicing/Bankruptcy

  • Mar 2008 - Jul 2012

  Lead all servicing operations for a $30B portfolio consisting of Owned and Serviced accounts ranging 61-120 days past due. Redesigned and overhauled Bankruptcy department. Total operational span of 700+ employees spread through four call centers in three states. Worked with reporting analysts to build and enhance reporting used to track employee and company performance. Development of daily collection strategies to enhance efficiency. Set and track daily performance goals for departments with strong follow-up Monitor policy adherence to company guidelines and principles (attendance/performance) Create business rules used to develop in house collection system enhancements. Monitor and act upon trends such as DQ, Repossession, Reinstatement, and Bankruptcy filings. Show less



Santander Consumer

• Vice President

  • Mar 2008 - Jul 2012

  of Late Stage Servicing and BankruptcyLead all servicing operations for a $30B portfolio consisting of Owned and Serviced accounts ranging 61-120 days past due. Redesigned and overhauled Bankruptcy department. Total operational span of 700+ employees spread through four call centers in three states. Worked with reporting analysts to build and enhance reporting used to track employee and company performance. Development of daily collection strategies to enhance efficiency. Set and track daily performance goals for departments with strong follow-up Monitor policy adherence to company guidelines and principles (attendance/performance)Create business rules used to develop in house collection system enhancements. Monitor and act upon trends such as DQ, Repossession, Reinstatement, and Bankruptcy filings. Show less

• Assistant Vice President

  • Oct 2006 - Mar 2008

  Servicing Motivate & manage 120 + employees and managers. Worked in all stages of delinquency from Front-end dialer to Late-Stage manual work which included repossessions and reinstatements. Implemented list rules and daily strategies for Late Stage CollectionsEnhanced Reinstatement team staffing and strategies to increase reinstatement rates. Participate in weekly meetings targeted to enhance in-house collection systemDevelopment of inbound and outbound dialing strategy for Front-end Collections. Create and monitor daily reporting such as employee and manager rankings, employee production, and employee training system. Show less



AmeriCredit

• Credit Review Analyst

  • Nov 2005 - Sep 2006

  Analyzed collection data for a $14B portfolio to ensure compliance with state and federal regulations. Monthly meetings with executive level management to provide trends and findings. Provide business rules for data experts to pull criteria-matching accounts.

• Collections Manager

  • Feb 2000 - Nov 2005

  Managed collection team of 10-15 employees. Responsible for training, development, and portfolio management. Top performing teams in both Front-end and Late Stage Collections.Won top manager of the month on multiple occasions.