Experience

LES BUISSONNETS

• France
• Hospitals and Health Care
• 1 - 100 Employee

• Analist RR. HH.

  • Apr 2022 - Present



Banco Falabella Colombia

• Colombia
• Banking
• 700 & Above Employee

• Workforce Manager

  • Oct 2018 - Apr 2022

  Short-term and long-term sizing of customer flow, implementation of the WFM and WEM model, personnel administrator, creation of work shifts within labor standards, creation of strategies based on reports created, real-time control of unproductive times and execution of plans of action interviews and recruitment of new personnel training and qualification. Short-term and long-term sizing of customer flow, implementation of the WFM and WEM model, personnel administrator, creation of work shifts within labor standards, creation of strategies based on reports created, real-time control of unproductive times and execution of plans of action interviews and recruitment of new personnel training and qualification.



Jazzplat Colombia S.A.S.

• Colombia
• Telecommunications
• 200 - 300 Employee

• Planning Analyst

  • Mar 2018 - Sep 2018

  Analyst in charge of the planning and execution of sizing for the Spanish telecommunications campaign, creation of shift mesh, creation of managerial reports for decision making. Analyst in charge of the planning and execution of sizing for the Spanish telecommunications campaign, creation of shift mesh, creation of managerial reports for decision making.



Américas BPS

• Colombia
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Coordinator

  • Jan 2016 - Feb 2018

  Operational leader for the new EPS campaign, creation and execution of action plans with work teams for the fulfillment of corporate kpis, feedback and call monitoring guaranteeing service quality. Operational leader for the new EPS campaign, creation and execution of action plans with work teams for the fulfillment of corporate kpis, feedback and call monitoring guaranteeing service quality.



Interactivo Grupo Marktel

• Colombia
• IT Services and IT Consulting
• 200 - 300 Employee

• Contract Controller

  • Jul 2014 - Aug 2015