Experience

Capula

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Controls Manager

  • Dec 2016 - Present

  Service and Support contract management, using CRM technology to efficiently and effectively respond to client requests. My responsibilities include:- Issue management – Ensuring appropriate delegation of client system issues - Stakeholder management- Specifically, as a PCM: - Bid development – Working on the whole lifecycle of client support contracts from proposals (including cost models) to resourcing for support requests - 1st line support – Provided both inside and outside of normal working hours - Assurance of client IT systems, both remotely and onsite - Change control of standard operating procedures - Moving projects from delivery into business as usual - Development and delivery of training courses on niche software, for both Capula staff and clients Show less

• Software Engineer

  • Oct 2010 - Present

  Software Engineer with a number of responsibilities primarily revolving around OSIsoft PI system support, training, installation and configuration.



AlphaLAW

• United Kingdom
• Software Development
• 1 - 100 Employee

• Software Engineer

  • Oct 2007 - Apr 2009

  Member of Software Development team building the UK's number one Legal Software. Member of Software Development team building the UK's number one Legal Software.



IBM Hursley Laboratories

• MQ Build Team member

  • Jun 2005 - Sep 2006