Vice President of Customer Success

• Jan 2023 - Present

As part of the 3D Cloud by Marxent Family of Companies, Magnetic is your first choice for omnichannel retail & mobile solutions. Magnetic specializes in managing the entire digital customer journey, with enterprise capabilities in Big Data, Customer Segmentation, Loyalty, Digital Strategy, Digital Asset Creation, Omni-channel Offer Delivery, AMS Integration and Mobile App development. Magnetic has the technical, design and marketing talent bring your digital customer strategy to life.

Director of Partner Success

• May 2021 - Dec 2022

Head of Operations and delivery leading project management and quality assurance teams. Defined software delivery lifecycle with project and account teams. Collaborated with Sales and Strategy teams on defining the preliminary scope of prospects and providing estimates as part of the sales funnel and process. Worked with CEO and finance team on budget creation year to year. Monitored and controlled expenses to remain above the company's 10% EBITDA goal month to month. Led account renewals and statement of work creation for partnership and project-level accounts. Grew base value of key company account by 135% over 6 years as the primary account management resource.Averaged 36% add-on revenue over the base value of key company accounts.Grew and maintained a 4.7 rating in both the Play and App Stores for our largest customer. Total downloads in the millions with a very healthy and growing MAU count. Ratings consisted of thousands of reviews over a period of 5 years. Show less

Senior Project Manager

• Jun 2016 - May 2021

Senior Project Manager and account lead for Magnetic’s top clientele. Led activities in the initiating, planning, executing, monitoring, and closing areas for multiple concurrent projects. Led the planning and implementation of over 100 major projects impacting key digital platforms for the nation’s second-largest company-owned convenience chain. Collaborated with the company's top client on creating and executing roadmap initiatives for their marketing website and consumer-facing mobile applications. The client’s digital properties were ranked #1 in digital prowess during the 2017 publication of an industry-recognized news magazine. Responsible for fostering a rapid response customer service-focused culture ensuring a consistent product. Professional Scrum Master for the company’s cross-functional team of web developers, mobile developers, designers, and quality assurance analysts.Engaged customers in a process using multiple feedback loops. Led Bi-weekly Sprint Reviews, Quarterly Business Reviews, and end-of-year check-ins to communicate expectations and gather feedback on operations. Maintained relationships between the company, client stakeholders, and individual team members. Skilled at managing multiple IT projects simultaneously. Utilized and Administered JIRA application for tracking and correcting stories and bugs during the SDLC. Show less

Senior Project Manager

• Mar 2016 - Jun 2016

Marxent's "Room Commerce" mission is to empower home goods brands to sell configurable, big-ticket categories online (kitchen, bath, furniture, office, & decking). Our 3D Cloud is a hosting, content management, and analytics platform that powers a suite of 3D e-commerce applications including 3D Room Planning, featuring "design from photo" and full cart integration; 3D Product Configuration; Augmented Reality; and Virtual Reality. Marxent Client's include Lowe's, Macy's, Ashley Furniture, Herman Miller, American Woodmark, Kingfisher, Fortune Brands, and many more home goods leaders.Promoted to Sr. Project Manager prior to Magnetic's spin-off from 3D Cloud by MarxentLed back-office systems creation as part of the spin-off from 3D Cloud by Marxent. Show less

Project Manager

• Jul 2015 - Feb 2016

Quality Assurance Analyst

• Jun 2014 - Jun 2015

Product Support Manager

• May 2013 - May 2014

Directed a high-performing Quality Assurance team, consistently achieving and exceeding client standards for quality and performance.Led a strategic trip to Brazil, actively contributing to the successful launch of a product tailored for local utility workers, streamlining customer power grid updates.Adeptly oversee project management utilizing Atlassian JIRA software, ensuring streamlined processes and effective collaboration.Orchestrated comprehensive software testing initiatives, offering meticulous feedback to developers for precise error identification and replication.Skillfully organized and conducted diverse demos and training sessions, empowering internal staff with valuable product insights. Show less

Product Specialist

• Aug 2012 - Apr 2013

Played a pivotal role in capturing and articulating client requirements, facilitating seamless communication with the development team to ensure accurate project alignment.Spearheaded comprehensive development of Product and Project Documentation encompassing User Guides and Admin Guides, effectively catering to diverse divisions within the organization.Employed innovative mockup designs and use case scenarios to enhance clarity and precision throughout the development lifecycle, ultimately minimizing ambiguities and expediting the process. Show less

Marketing Coordinator

• Jan 2012 - Aug 2012

Advised corporate and franchisee store operators on the efficacy of existing marketing strategies, fostering collaborative efforts to enhance overall effectiveness. Executed strategic initiatives outlined in individual marketing plans in order to drive store-wide revenue growth. Orchestrated impactful meetings between store managers and local business influencers, cultivating symbiotic partnerships for mutual business advancement. Actively participated as a company representative in holiday season marketing campaigns, contributing to elevated brand visibility and engagement. Show less

Sales and Marketing Intern

• Sep 2011 - Jan 2012

Initiated proactive outreach by conducting cold calls for the catering sales team, effectively apprising prospects of upcoming deals and offers. Purposefully aimed to channel prospects into valuable discussions with sales leaders, fostering potential business opportunities. Demonstrated outstanding performance by consistently earning top performer awards, distinguishing myself among company interns and showcasing exceptional dedication and results. Initiated proactive outreach by conducting cold calls for the catering sales team, effectively apprising prospects of upcoming deals and offers. Purposefully aimed to channel prospects into valuable discussions with sales leaders, fostering potential business opportunities. Demonstrated outstanding performance by consistently earning top performer awards, distinguishing myself among company interns and showcasing exceptional dedication and results.

Business Development Intern

• Sep 2011 - Dec 2011

Executed targeted Account Based Marketing tactics to diligently research prospects, subsequently boosting the effectiveness of Business Development Representatives. Transformed offline lead management into an efficient online collaborative process by integrating Google Drive tools. This enabled seamless real-time collaboration between Business Development Representatives (BDRs) and the VP of Membership Services. Devised and executed strategies to harness the potential of business social media accounts for generating sales leads and enhancing account-based marketing efforts. Show less