Emergency Medical Technician

• Feb 2023 - Present

*Operates ambulances and other company equipment safely and efficiently. *Basic life support treatment and transportation of sick and injured persons. *Providing basic medical treatment, while not exceeding the level of skill, training, and certification of the individual employee. *Full compliance with all applicable state, local, and federal regulations and laws, pertaining to but not limited to protocols, standards of care, motor vehicle operations, and patient rights, as well as all Liberty Ambulance rules, policies, directives, and instructions from management. *Observes patients and records significant conditions and treatments rendered. *Prepares inventories and stocks supplies and inspects equipment for proper operation. *Demonstrates the attitude of a Health Care Professional to include, but not be limited to, maintaining a clean appearance, demonstrating courteous, professional, and ethical behavior, and demonstrating the ability to work cooperatively with other members of the EMS Health Care System. *Demonstrates the ability to safely lift, transfer and maneuver patients in and out of ambulances, facilities, residences and other locations. * Must maintain strict confidentiality regarding all information pertaining to company policies, pricing, contract terms, trade secrets, competitive information, strategic information, patient data, forms, manuals, charts, employee data, or any other sensitive or confidential information obtained while employed by or pertaining to the company, it’s employees, business information, or patients. Due to the extremely sensitive nature of this position, this duty of strict confidentiality extends beyond the term of employment. Show less

Armed Security Guard

• Nov 2022 - Present

Firefighter

• Mar 2020 - Jan 2023

• Works under an assigned Lieutenant. • Develops and maintains current knowledge of well-established firefighting procedures and maintains certifications and licenses. • Listens for alarm and details of radio message received from alarm office. • Puts on protective equipment such as air pack, turnouts, and gloves; searches for victims in smoky areas; and determines safest evacuation routes for self/victims. • Pries open vehicles, equipment, or structures using specialized equipment such as the hydraulic rescue tool. Drags or carries an unconscious victim down ladders or stairs; connects hoses and couplings to water sources, pumps, nozzles, etc.; and advances charged hose lines to fight fire. Identifies flammable or hazardous materials; lifts and maneuvers hand-held and hand-raised ladders; and extinguishes fires in areas where there is no visibility and extreme heat. • Opens holes in structures using axes, pike poles, or other equipment; preserves evidence of arson for use by an arson investigator. • Cleans equipment and inspects or tests equipment on apparatus. • Questions patients or other bystanders to gather medical information; conducts assessments of patients; and administers emergency medical care as a pre-hospital care provider and/or transports patients to the appropriate hospital for appropriate treatment in response to patient’s condition. Show less

Officer

• Oct 2018 - Oct 2020

Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.

Clerical Specialist

• Oct 2019 - Mar 2020

Works under general supervision to perform a variety of entry-level clerical/administrative duties that may require use of limited independent judgment and skill in processing, communicating, creating and/or maintaining various records, files, and information regarding specific departmental functions. Works under general supervision to perform a variety of entry-level clerical/administrative duties that may require use of limited independent judgment and skill in processing, communicating, creating and/or maintaining various records, files, and information regarding specific departmental functions.

Educational Assistant

• Oct 2018 - Oct 2019

Perform specialized work by assisting school teachers in instructing and supervising the activities of students to provide a well-organized, smoothly functioning classroom environment. The position is responsible for assisting assigned teachers in preparing instructional materials, preparing classrooms for activities, supervising and assisting students in the classroom and in other areas of the school, reinforcing classroom lessons, and providing other assistance as requested; also responsible for providing assistance to special needs students or coordinating special projects and programs as assigned. *Provides assistance to assigned teachers in maintaining a well-organized, smoothly functioning classroom for the benefit of both teachers and students. *Assists students with exercises and class activities; concentrates efforts with small groups of students and individuals as necessary. Show less

Teacher Counselor

• Mar 2018 - Oct 2018

•Cares for group of youths housed in a staff residential treatment center under supervision of the Supervisor. •Plans and leads recreational activities and participates or instructs youths in games. •Assists in resolving conflicts with residents using problem solving techniques and role playing giving residents immediate feedback on appropriate and inappropriate behavior to be implemented on an as needed basis. •Provides a positive role model to residents by participating with residents to embody a healthy and wholesome approach to life, to develop a sense of community and to maintain a clean and pleasant environment •Assists youth with the positive development and implementation of individual goals and objectives. •Facilitates ongoing group evaluations throughout the day for planned groups, activities and responsibilities. •Works harmoniously and positively with other staff and residents to develop and implement group goals and content. •Sr. level position with supervisor arranges coverage of cottage as needed and work in place of absent staff. •Attends cottage planning meetings and treatment team meetings to convey relevant information to other staff persons. •Sr. level positions participate with supervisor in the employment, supervision and evaluation of staff. •Sr. level position participates in training, orientation of new staff and on-going staff development. •Sr. level position provides leadership through role modeling for both staff and residents •Counsels or provides similar diagnostic or therapeutic services to mentally disturbed, delinquent, or disabled youths. •Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. •Adjusts quickly and effectively to changing conditions and demands. •Discusses change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Show less

Residential Assistant

• Aug 2016 - Aug 2018

*Provide supervision for residents of 24 hour supportive living facility for persons with severe mental illness. *Become knowledgeable of all Licensure, HOPWA, and Emergency Shelter standards to insure that facility remains in compliance. *Preparation of meals for residents (when applicable). Insure that residents receive meals/snacks on timely basis. *Monitor medication regime of residents. *Responsible for documentation regarding events occurring on shift. *Notify Lead Tech of any problems occurring with residents and/or facility. *Maintain safe facility environment for residents. *Maintain confidentiality of all residents. *Transport residents to applicable recreation/medical/social activities using agency transportation. *Prompt residents to perform personal hygiene and other daily living activities. *Prompt residents to keep respective appointments for medical/supportive services. *Other duties as assigned. Show less

Coordinator II

• Oct 2016 - Jan 2018

•Analyzes all incoming disputes daily and issues provisional credit if applicable. •Investigates dispute by working with cardholder, financial center and merchant via telephone, email or written correspondence. •Gathers support documentation (builds case files) and performs chargeback if necessary through mainframe application as well as web-based applications. •Makes every effort to resolve claim to cardholder’s satisfaction without monetary loss to the Company. •Monitors and maintains general ledgers entries for clearance of all disputed items and rejects. •Strictly monitors case files for needed follow up and resolution. •Makes any necessary adjustments of fees that were attributed to the dispute Show less

Graduate Assistant

• Aug 2016 - Jan 2017

*Responsible for performing teaching or teaching-related duties to assist faculty members, professors, department heads and other faculty. Proctors exams, grades tests and homework, and records grades in grade book. Assigns material in class as needed. *Assist faculty members with classroom instruction, exams, record keeping, and other miscellaneous projects. *Tutor or mentor students. *Perform research. *Obtain materials needed for classes, including texts and other materials. *Prepare presentations for lectures. *Deliver lectures. *Hand out assignments and grade papers. *Proctor examinations. *Record grades and inform students of their final grades. *Arrange for teaching observations. *Meet with students during office hours. *Help professors and teachers develop course plans. *Assist with student conferences. *Lead discussion sections. *Teach undergraduate courses. *Create and write materials such as a syllabus, visual aids, answer keys, supplementary notes, and course websites. *Correspond with students on Blackboard or related inter-campus communication system. *Provide librarians with assistance cataloging or displaying collections. *Take attendance and record responses. *Record lecture given by professor. Show less

Senior Eligibility Associate

• Sep 2015 - Nov 2015

As a Sr. Eligibility Associate I am responsible for the accurate and timely input of all manual, and phoned-in eligibility requests from clients (Doctors, Pharmacist, Nurses) to enable members maximize use of the Janssen Connect benefit program. My position documents and track requests and contacts clients for clarification of requests. In addition, my position serves as liaison to clients and other departments. Below is a list of Essential Functions: * Process eligibility requests according to departmental procedures. * Quality check hardcopy and audit phone requests to ensure accuracy and exceptional customer service and forward to supervisors as needed for review. * Provide expert assistance to team members with issues needing technical expertise. * Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution. * Provide on-the-job training for new or existing team members. * Mentor team to improve their understanding and skills. * Ensure team members are familiar with resource materials including manuals and systems. * Work with Supervisor on a strategic level defining quality assurance vision and processes. * Assist with work distribution, expedition, and the development of work plans for team members. Recommend process improvements and identify repetitive problems. * Answer, resolve and document client phone calls requesting eligibility updates and/or eligibility related issues. * Contact client for clarification of hard copy requests. Consult with client to determine mutually beneficial solutions of eligibility issues. * Support cross-functional departments in resolution of eligibility issues (e.g. claims, call center, account management, participant materials, mail service). * Complete other projects and additional duties as assigned. Show less

Gaming Floor Attendant

• Jul 2015 - Sep 2015

• Monitors functioning of EGS machines; changes/fixes ticket paper in the slot machines • Patrols assigned areas to ensure that players are following rules and machines are functioning correctly. • Processes jackpot payouts in accordance with Company procedures • Redeems ticket in/ ticket out machine tickets • Fills hoppers with coins and pays jackpots to guests in a timely manner • Makes change for guests in a prompt manner • Stocks holding area with voucher paper • Answers guest questions about game information; responds to and resolves guests' complaints. • Performs minor repairs or makes adjustments to slot machines, resolving problems such as bill/voucher jams, machine tilts; contacts technician or Supervisor for assistance as needed • Records the specifics of malfunctioning machines and documents malfunctions needing repair. • Follows all departmental and state policies and procedures • Performs other duties as assigned • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards • Ability to perform basic math calculations and accurately handle large sums of money Show less

Deputy Court Clerk

• Nov 2014 - Apr 2015

My responsibilities include the following: * Prepares docket or calendar of cases to be called in assigned courtroom. * Examines legal documents submitted to the court for adherence to court or law procedures. * Prepares court cases folders and posts, files and routes documents. * Explains procedures or forms to requesting parties. * Secures information for judges, contact witnesses, attorneys and litigants to obtain information for court and instruct parties when to appear in court. * Provides information to various state and County offices as required. * Administers oath to witnesses, attorneys and litigants. * Records minutes of court proceedings and prepare same. * Records case dispositions, court orders and arranges for payments of court fees. * Enters various court information into computer; editing and deleting same as required. * Performs other related duties as directed. The following are the KSAs of a Deputy Court Clerk 1. Knowledge of the various legal instruments issued by the court. 2. Ability to maintain an established system of records and files. 3. Ability to work with court officials. 4. Ability to use a personal computer. 5. Ability to write legibly on legal documents and court files. 6. Good communication skills and organizational skills. 7. Ability to perform accurate arithmetical computations. Show less

Customer Care Representative

• Apr 2014 - Aug 2014

Handled inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services for clients with upwards of $100K in liquid assets; Resolved problems and complaints clients may had about banking products, services; Satisfies regulatory requirements for holding the position determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act. Handled inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services for clients with upwards of $100K in liquid assets; Resolved problems and complaints clients may had about banking products, services; Satisfies regulatory requirements for holding the position determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

Eligibility Counselor 2

• Sep 2008 - Mar 2013

Eligibility Counselor 2 Updating and Using Relevant Knowledge: Remains up-to-date on new policies and procedures as they are implemented in order to ensure accurate eligibility determination. Making Decisions and Solving Problems: Processing Information: Calculates accurate budgets based on information provided by customers and obtained through other sources to determine eligibility. Organizing, Planning, and Prioritizing Work: Prioritizes and organizes daily, weekly, and monthly activities to ensure all work is completed by the established deadlines. Documenting/Recording Information: Resolving Conflicts and Negotiating with Others: Getting Information: Interpreting the Meaning of Information for Others: Interacting With Computers: Performing for or Working Directly with the Public: Promotes a positive image of the Department by focusing on great customer service while fulfilling the Department's mission. Judging the Qualities of Things, Services, or People: Establishing and Maintaining Interpersonal Relationships: Communicating with Persons Outside Organization: Developing Objectives and Strategies: Develops an individualized, mutually agreed upon plan for self-sufficiency through discussion with the customer regarding their strengths, goals, and interests. Assisting and Caring for Others: Provides information and support to co-workers, vendors, and customers to meet their immediate and long-term needs. Scheduling Work and Activities: Communicating with Supervisors, Peers, or Subordinates: Communicates questions through the appropriate chain of command to obtain policy or procedural clarification. Identifying Objects, Actions, and Events: Show less