Senior RPA Developer

• May 2021 - Present

RPA Architect and Cloud Consultant

• Jul 2019 - Apr 2021

RPA - Design and development of complex RPA solutions using UiPath. - Writing and maintaining both technical and design documentation. - RPA workshop delivery and process-mapping. - Responsible for support, debug, and break-fix of UiPath robots and Orchestrator platforms. - Identifying RPA opportunities and potential blockers to a successful implementation. - Helping clients to realise the benefits of RPA - efficiency, accuracy, compliance, and speed. Microsoft Consultancy - Delivering Microsoft Teams training and driving Teams adoption and engagement, with a focus on collaboration tools and extending Teams with applications. - Testing and investigation of Power Automate Desktop as a UI automation technology. - Microsoft 365 and Windows remote support. Show less

IT Support Analyst (2nd/3rd-line)

• Feb 2016 - Jul 2019

- User incident resolution and remote support at 1st/2nd/3rd-line level. - IT support for various SMEs and businesses throughout Scotland. - Process improvement and writing technical and process documentation. - Support and administration of Windows environments from Windows 7 / Server 2008 R2 onwards, including Windows 10. - Arcserve and ShadowProtect backup administration, configuration, and troubleshooting. - Administration and configuration of Microsoft Hyper-V managed servers and infrastructure. - Support and administration of Microsoft Exchange 2007, 2010, 2013 and Office 365/Exchange Online environments, including hybrid deployments and Azure AD troubleshooting. - Deployment and management of Azure resources. - Administration and maintenance of Sophos and ESET endpoint protection solutions, plus basic McAfee ePO troubleshooting. - Attending customer sites to resolve hands-on IT issues, plus hardware delivery and configuration. - Technical lead on RMM migration project of over 5000 endpoints. Show less

Support Engineer

• Aug 2015 - Nov 2015

- Experience with IT support for the education sector, including exposure to specialised software and systems. - Pro-active maintenance and patching of multiple Windows Server 2008, 2008 R2, 2012, 2012 R2 infrastructures. - User incident resolution and remote support at 1st/2nd-line level. - Process improvement and writing technical and process documentation. - Management of VMWare-hosted servers, plus basic administration of Hyper-V managed servers. - Exchange 2010 on-premise and Office 365/Exchange Online support, including hybrid deployments. - Microsoft Office 2010 and 2013 support. - Symantec NetBackup/Backup Exec support and administration. - Administration of Sophos and Symantec endpoint protection solutions. - Web filtering with Smoothwall and Bloxx solutions. - Automating AD and Exchange tasks with basic Powershell scripting. - MSI packaging and deployment via bespoke software, including exposure to Orca for creating unattended installation packages. Show less

Wintel Server Engineer

• Mar 2013 - Aug 2015

- Pro-active maintenance and patching of Windows Server 2003, 2008, 2008 R2 infrastructure. - Resolving server issues identified by monitoring and other support teams, liaising with 3rd party hardware and software support staff when necessary. - User incident resolution and remote support. - Management of VMWare-hosted virtual servers. - Writing technical and process documentation. - MS Exchange 2003 and 2010 administration and configuration. - Administration and support of Symantec MSMSE and Enterprise Vault. - Acted as an escalation point for service desk and remote-desktop support teams. - Working knowledge of Windows clustering for file and SQL servers, DFS, Active Directory, Microsoft Exchange, Powershell, IIS. - RFC implementation and management. - Experience working in an ITITL-accredited organisation, gaining knowledge of ITSM suites, such as BMC Remedy and infraEnterprise Service Point. Show less

IT Apprentice

• Mar 2013 - Mar 2014

Successfully completed an IT apprenticeship with Baltic Training Services, gaining the following qualifications: - SVQ 302: IT PROFESSIONAL (MODERN APPRENTICESHIP) - MICROSOFT MTA 98-365: SERVER FUNDAMENTALS - MICROSOFT MTA 98-366: NETWORK FUNDAMENTALS - MICROSOFT MTA 98-367: SECURITY FUNDAMENTALS - CISCO CCENT (ICND1) - CITY AND GUILDS – 7540-030, 031, 361, 364, 369 - MICROSOFT OFFICE SPECIALIST: WORD 2007 Recognised as 'Apprentice of the Year' for 2013/14 by Baltic Training Services. Show less

Box Office Assistant

• Sep 2011 - Mar 2013

Providing a high level of customer service as first point of contact for the organisation, where duties included effectively communicating with customers, event organisers, and promoters both in-person, over telephone, and by email. - Taking bookings and payments for tickets using PatronBase management software. - Arranging group visits and bookings, arranging discounts, concessions, and incentives. - Liaising with the marketing team to ensure knowledge of current and future marketing campaigns and activities, and ensuring front of house displays are presentable, well-stocked, and up-to-date. Show less