Spares coordinator

• Jun 2022 - Present

Stock Controller

• Mar 2013 - Oct 2021

• Provide over the phone support for engineers to order parts as requires to complete the job they are currently working on or to replenish van stock levels.• I have to ensure that the parts issued to jobs are correctly priced and that all purchase orders match invoices.• Accuracy and attention to detail are essential in this role, if mistakes are made on purchase orders suppliers will not be paid or customer will be incorrectly billed if the quotation is not correct. • The electric vehicle project I worked on also demands a high level of accuracy, if I do not maintain stock levels or sent out the wrong type of charging unit then jobs may need to be postponed and this will impact on customer service levels.• Excellent communications skills are essential as part of my role. I have to build relationships with both internal and external suppliers as well as customer to help meet growing demand for works. • This role also requires that I have a good understanding of the technical aspects of the job to enable me to deal with queries in an effective manner.

Customer Service Advisor

• May 2001 - Mar 2013

• Computer literacy skills, experience of Microsoft and British Gas packages• First point of contact for customers queries, billing, sales and account management.• Provide support and advice to customers and colleagues via email and telephone.• Experience of dealing with sensitive issues such as Probate queries and outstanding accounts• Professional and courteous approach to my customers• Problem solving skills manage and deal with complex account queries• Experience of dealing with external companies.

Shop Manager

• Jul 1997 - May 2001

Dealing with customers in the office and on the golf course• Minor club repairs: re gripping and re shafting• Retail services in the golf shop• Stock management experience• Staff management Dealing with customers in the office and on the golf course• Minor club repairs: re gripping and re shafting• Retail services in the golf shop• Stock management experience• Staff management