Experience

FelixBike

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• IT Support Specialist / Sales Associate

  • Jun 2017 - Present

  • Answer customer service inquiries for orders and repairs via phone and email • Use OSINT framework to detect fraudulent brands and customers • Saved the business ~$10,000 from fraudulent payments • Create SQL queries for inventory database • Operate the Ascend retail management software, maintaining inventory, work orders and customer database • Train staff on Ascend software, network and information security procedures • Answer customer service inquiries for orders and repairs via phone and email • Use OSINT framework to detect fraudulent brands and customers • Saved the business ~$10,000 from fraudulent payments • Create SQL queries for inventory database • Operate the Ascend retail management software, maintaining inventory, work orders and customer database • Train staff on Ascend software, network and information security procedures



Civil Air Patrol

• United States
• Non-profit Organizations
• 700 & Above Employee

• Cadet Aerospace Education Officer, Senior Member

  • Aug 2013 - Aug 2014

  • Participated in civilian Search & Rescue missions after natural disaster incidents • Captained and mentored the squadron’s Robotics team • Prepared presentations and reports for weekly STEM related activities • Piloted Cessna 172 and glider planes for orientation flights • Participated in civilian Search & Rescue missions after natural disaster incidents • Captained and mentored the squadron’s Robotics team • Prepared presentations and reports for weekly STEM related activities • Piloted Cessna 172 and glider planes for orientation flights