Experience

Enablx

• United States
• Telecommunications
• 1 - 100 Employee

• Technical Support Specialist

  • Aug 2023 - Present

  Provide excellent customer support to customers with friendly, professional and welcoming attitude Handle inbound calls in a timely manner and manage outbound calls as necessary Research and verify information provided by customers utilizing on-line resources Follow communication scripts provided while handling various technical topics and issues Identify customers’ needs, clarify information, research issues and provide solutions to customer inquiries Provide customers with product and service information as needed Continuously learn and train to maintain and expand your product knowledge and customer service skills Update job and product knowledge by participating in ongoing educational opportunities Show less


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• United States
• Restaurants
• 1 - 100 Employee
• 3D Modeler

  • May 2022 - Present


Sanofi

• France
• Pharmaceutical Manufacturing
• 700 & Above Employee

• BSA Technician

  • Aug 2020 - Apr 2022

  Communicate with other shifts, departments, managers, and directors (in person and through teams)Lead and participate in team meetings to actively communicate ideas, issues and concernsMake sure that all personnel complete tasks and corresponding documentation as required by cGMP & SOPDeveloped and managed project plans while providing status updates to managementMaintained quality-focused performance benchmarks and schedules when directing project teamsAlways focus on safety, quality, and efficiency of production, in a high paced stressful environment Qualified trainer in accordance to all SOP & GxP environmentsRecord and input data From BPRs into different programsDocumentation review, review and assure quality of all documentation pertaining to different production procedures Work in an environment that is in accordance with all local, state, and international laws, as well as do internalized self audits to prepare for audits from the FDA and other government establishments. Ensure that all departments have equipment needed in order to run their different parts of production Ensure that all areas of the production floor are monitored and routinely sampled for airborne pathogens and microbial growth as part of the environmental monitoring team Record samplings taken and enter into system, review data and take action if any results come back in deviation from standard operating procedure Show less

• Lead Inoculation Technician

  • Feb 2019 - Aug 2020

  Work with fellow leads, senior technicians, and management to ensure a safe and productive work environmentLead and participate in team meetings to actively communicate ideas, issues and concerns Supervising production technicians in a fast-paced environment and maintaining quality consciousness to support vaccine manufacturing operations.Familiarity with the BPR and how to properly document information, as well as check other’s work and calculationsRecord data into BPR, perform mathematical calculations as part of production documentation Show less



Saber Home Solutions

• United States
• Construction

• Manager

  • Apr 2015 - Mar 2020

  Managed payroll for temporary, hourly and salaried employees and submitted data to payroll Calculated accurate wages, including overtime, salary increases and bonuses Answered customer invoice questions and resolved issues discovered during invoicing and collection process Processed and sent invoices, adjustments and credit memos to customers Submitted claims to insurance companies Managed all payments processing, invoicing and collections tasks Processed invoice payments and recorded information in account database Conducted yard maintenance tasks according to contract and to meet customer satisfaction Answered customer questions regarding care and general knowledge of landscape and home repairs Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention Supervised, hired and trained landscaping maintenance crew Routed contracts, agreements and invoices through proper signature process Scheduled every job in steps with specific milestones outlined in order to meet deadline dates Identified costs involved regarding materials and labor for jobs Helped Manage company growth and upgrades Set team schedules, and project schedules as well as organized and mapped out routine lawn care routes Scheduled and planned larger contracting or renovation job Show less


Walmart Distribution Center
• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee
• Warehouse Team Member

  • Feb 2018 - Aug 2018

Wawa, Inc.
• United States
• Retail
• 700 & Above Employee
• Customer Service Specialist

  • Jun 2017 - Feb 2018


Cinemark

• United States
• Entertainment Providers
• 700 & Above Employee

• Assistant Manager

  • Oct 2011 - May 2017

  Consistently maintained a customer-focused approach by demonstrating a deep understanding of their needs and preferences. Maintained clear communication with other departments/customers to ensure their needs were met efficiently and effectively, even during high volume periods of up to 3k customers per day. Led and trained employees, providing guidance and support as needed, as well as quarterly evaluations and setting employee goals Communicated effectively with customers, staff, and management, providing excellent customer service Managed cash operations, processed large sums of money exceeding 30k, ensured secure bank shipments and deposits, and conducted nightly cash audits Identified and resolved issues and conflicts in a timely and efficient manner Show less