Experience

Global Holdings

• Financial Services
• 1 - 100 Employee

• CRM Product Manager

  • Jun 2022 - Present

  Tulsa, Oklahoma, United States



Cherokee Nation Businesses

• United States
• Information Services
• 700 & Above Employee

• Business Architect

  • Aug 2021 - Mar 2022

  Tulsa, Oklahoma, United States • In partnership with the CTO, oversee the technology governance cycle that supports the achievement of key goals, planning and execution of various business scenarios, and delivery of bottom-line business value. • Work through others at every level of the organization soliciting guidance from senior leaders and supporting business unit managers as they leverage business architecture artifacts to create their business plans. • Develop a business design approach to capturing requirements… Show more • In partnership with the CTO, oversee the technology governance cycle that supports the achievement of key goals, planning and execution of various business scenarios, and delivery of bottom-line business value. • Work through others at every level of the organization soliciting guidance from senior leaders and supporting business unit managers as they leverage business architecture artifacts to create their business plans. • Develop a business design approach to capturing requirements, design specifications based on a situational awareness of various business scenarios and motivations. • Oversee the product development by Business Analysts or other engineers within IT to ensure they are a cultural fit with the end-user population to ensure best results. • Organize the business analysis and design capture component for projects to ensure efficient use of business partner and IT team, while ensuring a quality alignment of what the business expectations are with the technology solution IT delivers. • In partnership with the Enterprise Architect, capture the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance. • In partnership with the enterprise architect, complete the major functional elements of strategies that are leveraged across major business capabilities such as HR, Finance, BD, Delivery and help to complete the application strategies & product delivery roadmaps. • Organize and manage the intake process through the completion of the quarterly governance meeting, including all materials and systems used to manage. • Organize design workshop approaches, establishing templates for prototyping, and gathering design specifications and overseeing the quality delivery, and ultimate adoption, of the technology capability as it is launched. Show less



Activation Breakthrough Consulting, LLC

• United States
• Business Consulting and Services

• Chief Executive Officer

  • Feb 2021 - Aug 2021

  Tulsa, Oklahoma, United States Personal Growth and Business Breakthrough Consulting Using a Biblically-based, scripturally-sound, faith-centered approach to consulting which leverages the power of the prophetic to help business owners and executives who are "stuck" or plateaued achieve next-level breakthrough and growth in business, finance, and personal growth.



Global Thrive Group

• Chief Operating Officer, Business Solutions Division, Global Thrive Group

  • Oct 2019 - Jan 2021

  • Provide thought leadership and support to the CEO and CSO in creating strategic plans and marketing programs to promote and expand organizational products and services. • Create digital curriculum and interactive online training products for business optimization training. • Develop and manage web-based training environment using Kajabi™ Learning Management System. • Script, record, edit, optimize, and upload self-paced training videos using Camtasia video editing… Show more • Provide thought leadership and support to the CEO and CSO in creating strategic plans and marketing programs to promote and expand organizational products and services. • Create digital curriculum and interactive online training products for business optimization training. • Develop and manage web-based training environment using Kajabi™ Learning Management System. • Script, record, edit, optimize, and upload self-paced training videos using Camtasia video editing software. • Create customer-facing marketing and sales websites using ClickFunnels™ web management software. • Conduct weekly collaborative training, Q&A, and mentoring calls with clients via Zoom™ online collaboration tool. • Manage the software development cycle for the companion Business Success Operating System (BSOS). Show less



HQ US European Command (USEUCOM)

• Business Process Engineer & Knowledge Management Consultant

  • Aug 2012 - Apr 2019

  Stuttgart Area, Germany • Lead, train, manage and motivate a cross-functional team of seven Business Process Engineers (BPEs) in the execution of Performance Work Statement tasks, to include the Training Coordinator and Outreach Coordinator roles. • Provide technical subject matter expertise and training to BPEs on all aspects of SharePoint, Knowledge Management, business process analysis, and outreach engagements. • Scope, plan, and execute the successful delivery and completion of multiple high-visibility… Show more • Lead, train, manage and motivate a cross-functional team of seven Business Process Engineers (BPEs) in the execution of Performance Work Statement tasks, to include the Training Coordinator and Outreach Coordinator roles. • Provide technical subject matter expertise and training to BPEs on all aspects of SharePoint, Knowledge Management, business process analysis, and outreach engagements. • Scope, plan, and execute the successful delivery and completion of multiple high-visibility, high-impact projects by utilizing Lean Six Sigma methodology, tools and techniques spanning multiple business divisions. • Setup, facilitate and monitor individual and group training programs to drive successful delivery and completion of process mapping, process analysis, data collection, process modelling, and facilitation techniques throughout the division. • Manage daily workflow and tasks using Agile/SCRUM methodologies. • Plan, organize and facilitate weekly SCRUM meetings, backlog planning, and customer product review sessions. • Interface with the customers/clients and key stakeholders to assist in identifying business requirements and acceptance criteria for tasks, projects and development efforts. • Coordinate with engineering and development teams to ensure balanced distribution of tasks and workload. • Manage the Operations & Maintenance (O&M) backlog for the Knowledge Management branch. Assign, supervise and review task execution and completion across all teams. • Coordinate with the site lead for prioritization of work effort. Oversee and manage team working schedule to ensure proper coverage during core business hours. Review and sign employee timecards. • Perform monthly, quarterly, and annual performance reviews for team members • Resolve interpersonal issues and conflicts • Review potential hires and conduct technical interviews of candidates to evaluate for desired skill sets. Show less



HQ Special Operations Command, Europe (SOCEUR

• Business Process Analyst & Sharepoint Designer

  • Nov 2011 - Aug 2012

  Stuttgart Area, Germany • Provide subject matter expertise on issues relating to knowledge management (KM), business process analysis, continuous process improvement, data management, and other KM initiatives. • Manage and leverage collaborative technologies including but not limited to Microsoft SharePoint 2007 & 2010 portal environments, NINTEX and SharePoint-based workflows, InfoPath, Visio and Microsoft Project. • Developed a comprehensive change management system for the EUCOM Joint Operations Center (JOC)… Show more • Provide subject matter expertise on issues relating to knowledge management (KM), business process analysis, continuous process improvement, data management, and other KM initiatives. • Manage and leverage collaborative technologies including but not limited to Microsoft SharePoint 2007 & 2010 portal environments, NINTEX and SharePoint-based workflows, InfoPath, Visio and Microsoft Project. • Developed a comprehensive change management system for the EUCOM Joint Operations Center (JOC) utilizing a SharePoint-based tracking system and tailored user interface incorporating automated workflows for routing and notifications. • Map existing business processes, conduct gap and chokepoint analysis, develop, recommend, and implement process refinements based on desired organizational goals and outcomes. • Develop program management policy and guidance. Oversee the development of Information Tools (IT) tools and interfaces used to monitor the status of multi-disciplinary and cross-functional projects and planning teams. • Serve as project manager or product owner to manage multi-tiered team projects using the Agile/Scrum methodology • Analyze and provide to executive leadership and staff recommendations based on software solution development, continuous process improvement, and knowledge and information management expertise in the development of program management standards, policies, procedures. • Interpret and apply Department of Defense laws, policies, and regulations on information usage, records management, meta-tagging and archiving in order to answer questions, provide advice and guidance to others, and solve problems across the information enterprise. • Represent organization as KM advocate in KM user's group, communities of practice/interest, and theater-wide or COCOM-level working groups. Show less



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Knowledge Management Program Manager

  • Sep 2008 - Mar 2012

  Stuttgart Area, Germany • Led the development, planning and implementation of a corporate information and knowledge management program for the utilization of Command and Control (C2) systems and Knowledge Management (KM) best practices designed to facilitate information exchange and preservation of intellectual capital for the Commander and Headquarters personnel. Simultaneously supported two co- located headquarters supporting both the European and African areas of operation. • Planned, organized and led recurring… Show more • Led the development, planning and implementation of a corporate information and knowledge management program for the utilization of Command and Control (C2) systems and Knowledge Management (KM) best practices designed to facilitate information exchange and preservation of intellectual capital for the Commander and Headquarters personnel. Simultaneously supported two co- located headquarters supporting both the European and African areas of operation. • Planned, organized and led recurring Information Management Working Groups (IMWG) to identify inefficiencies and information "stovepipes". • Coordinate the review and analysis of projects and projects plans for technical quality, consistency, logical flow, and compliance with established objectives, presenting briefs and proposals for senior leadership using a variety of written and visual media leading to adoption of the recommendations. • Advise the Commander and Staff on the effective application of knowledge management principles in leveraging emerging technologies to enhance the development and implementation of more effective planning policies, processes and procedures for Joint, Combined, and Coalition exercise and contingency support operations such as Operation Odyssey Dawn in Libya. • Significantly enhanced the efficiency of Command Center operations through automation of existing processes, analyzing the impacts of changing technology elements, and incorporating electronic collaboration tools and digital dashboard concepts resulting in significant savings in man-hours and reductions of individual workloads. • Served as the primary liaison to higher, adjacent and support organizations, military commands and commanders with respect to information and content management programs, ensuring representation of the command at training and operational planning meetings and briefings. Show less



United States Marine Corps

• United States
• Armed Forces
• 700 & Above Employee

• MAGTF Operations and Plans Officer

  • Jan 2005 - Jun 2008

  • Provided technical and/or analytical information to product managers and senior decision makers on optimal methods of deployment and employment of resources and personnel in often dynamic and uncertain environments supporting multi-national exercises and operations. Directly supervised, monitored, and managed the day-to-day workflow of 11 subordinate employees. • Duty expert on the Joint Operation Planning and Execution Systems (JOPES). Planned, monitored, and oversaw the development and… Show more • Provided technical and/or analytical information to product managers and senior decision makers on optimal methods of deployment and employment of resources and personnel in often dynamic and uncertain environments supporting multi-national exercises and operations. Directly supervised, monitored, and managed the day-to-day workflow of 11 subordinate employees. • Duty expert on the Joint Operation Planning and Execution Systems (JOPES). Planned, monitored, and oversaw the development and execution of Time-Phased Force Deployment Data (TPFDD) for 23 separate military deployments each involving over 200 personnel and hundreds of short tons of cargo via air and sea modes of transport. • Served as the senior representative for the organization at Joint Service and multi-national exercise planning conferences. Ensured that organizational interests were presented, defended and incorporated into complex, multi-phase planning efforts affecting national strategic interests. • Organized cross-functional project planning teams of diverse subject matter experts, effectively ensuring that the projects were completed on schedule and within budget constraints • Reviewed, inspected and enforced compliance with Department of Defense and US Transportation Command policies and procedures for force deployments via regular audits and analysis of message traffic, comparing planned versus manifested numbers to identify discrepancies.

• Asia-Pacific Regional Plans Officer

  • Dec 2003 - Jan 2005

  Okinawa, Japan • Served as a deliberate planning specialist, assisting command staff personnel in the development, revision, and review of classified National Operations Plans (OPLANS) and Concept Plans (CONPLANS). • Maintained expert knowledge of the Command's operational theaters, particularly the Asia-Pacific region, as well as the current political, military, economic, social and information environments that could affect future planning requirements. • Provided expert consultation to foreign… Show more • Served as a deliberate planning specialist, assisting command staff personnel in the development, revision, and review of classified National Operations Plans (OPLANS) and Concept Plans (CONPLANS). • Maintained expert knowledge of the Command's operational theaters, particularly the Asia-Pacific region, as well as the current political, military, economic, social and information environments that could affect future planning requirements. • Provided expert consultation to foreign military and US Joint service planners on U.S. military capabilities, equipment, and employment doctrine. Reviewed supporting plans and data to ensure compliance with established directives, methods and formats. Daily interaction and briefings at the senior executive level (GS-15 and above). • Planned, scheduled and led an inter-service and cross-functional planning team in the determination of the table of manning and organization, as well as required skills and billet descriptions for a unique liaison organization in support a theater-wide operation plan incorporating joint military service members across a broad spectrum of capability sets. • Served as a liaison officer at 12 different exercises and planning conferences for joint inter-service and international exercises involving Korea, Australia, Philippines, Japan, and US military services. In several instances, served as the senior command representative present, entrusted with effectively ensuring command interests and commander priorities were incorporated into the exercise scenario. Received four separate commendations for outstanding contributions at these sessions. • Performed semi-annual job performance evaluations, monthly performance counseling, employee selection and training, performance assessment, work assignments, and recognition/disciplinary actions.