Experience

Regional District of Nanaimo
• Canada
• Government Administration
• 100 - 200 Employee
• Transit Operator

  • Oct 2018 - Present


Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• National Supervisor - Call and Workforce Management

  • Sep 2011 - Mar 2018

  I am a Workforce Management team leader, whom has supported Scheduling and planning of call center needs, specializing in Forecasting and Analytics.

• Scheduling Coordinator

  • Jan 2007 - Sep 2011

  Created employee schedules, forecasted call volume, provided reporting and managed the queues in our Nanaimo Call Center

• Technical Support Representative

  • Jun 2005 - Jan 2007

  Provided support to our customers with technical challengs with shaw products.



National Money Mart

• Legal Services
• 1 - 100 Employee

• Helpdesk Analyst

  • Apr 2003 - Jun 2005

  Provided hardware and software technical support to the retail Money Mart stores to ensure they had the tools necessary to serve their customers Provided hardware and software technical support to the retail Money Mart stores to ensure they had the tools necessary to serve their customers