Experience

Powerleague

• United Kingdom
• Sports Teams and Clubs
• 100 - 200 Employee

• Regional Operations Manager

  • Jul 2013 - Present



Village Hotels

• Hospitality
• 700 & Above Employee

• Meeting and Events Sales Coordinator

  • Apr 2012 - Jul 2013

  Village Hotel Leeds south had over 110 bedrooms with 10 meeting rooms which myself and the events team were responsible for selling to achieve targets/budgets. My role in hotel consisted of 1) Maximising all potential revenues with high conversion levels from enquiries through to upselling opportunities 2) Co-ordinate the details of events booked in the hotel, communicating with both the client and the operational team on requirements with a high degree of accuracy 3) Providing an efficient, effective, exceptional and professional customer service while assisting the M&E Sales Manager to provide accurate weekly & monthly forecasts 4) Building strong relationships with clients/customers to increase repeat business to reach targets Show less



Leeds Marriott

• Leeds, United Kingdom

• Leisure Club Attendant

  • Oct 2011 - Apr 2012

  The role of a Leisure Club attendant was to increase memberships and sales alongside providing the exceptional customer service that is needed for a high standard hotel. Key highlights include increasing membership sales by ~50 members per month for just a small city centre gym. • Organise members Meetings and parties. • Contact potential members – Identifying needs of the customer The role of a Leisure Club attendant was to increase memberships and sales alongside providing the exceptional customer service that is needed for a high standard hotel. Key highlights include increasing membership sales by ~50 members per month for just a small city centre gym. • Organise members Meetings and parties. • Contact potential members – Identifying needs of the customer



marrriott

• Leeds

• Concierge/Conference and Events

  • Nov 2010 - Apr 2012

  Concierge was working front of house and increasing profits by up selling valet parking to guests. I would always be the first contact guests when arriving. Key skills learnt from the role - knowledge of Leeds city centre, communication & building strong relationships. Concierge was working front of house and increasing profits by up selling valet parking to guests. I would always be the first contact guests when arriving. Key skills learnt from the role - knowledge of Leeds city centre, communication & building strong relationships.



G4S Events

• Sheffield

• Security Officer/Steward

  • Nov 2007 - Nov 2010

  My main responsibilities during my employment with G4S included client safety at concerts and working within a team to make sure the events run smoothly from set up to break down. My main responsibilities during my employment with G4S included client safety at concerts and working within a team to make sure the events run smoothly from set up to break down.



Chris Pluck's Bookmakers

• Cashier

  • Oct 2005 - Aug 2010

  Working at Chris Plucks gave me valuable experience handling money and interacting with the general public. During this time, my communication skills increased dramatically. I now feel confident interacting with people from different backgrounds and cultures. Working at Chris Plucks gave me valuable experience handling money and interacting with the general public. During this time, my communication skills increased dramatically. I now feel confident interacting with people from different backgrounds and cultures.



Sheffield University Union

• Security

  • Oct 2009 - Jul 2010

  My main responsibility as security in Sheffield University is to ensure that all students and customers are in a safe and enjoyable environment. This has given me the opportunity to work with a variety of people with different situations. It has increased my customer services skills and given me the confidence to interact with a range of people. Working in the student union provides me with the opportunity to see how small events are run and this has enabled me to feel more informed and confident when organising events. Show less