Steven Jackson

Director of Retail Operations at Goodwill Industries of West Michigan, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Caledonia, Michigan, United States, US

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Bill Selles, MBA

Steve was a great mentor to me early in my career and I benefit today from feedback and guidance he gave me many years ago that still holds true. Steve’s experience and leadership would be an asset to any organization.

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Experience

  • Goodwill Industries of West Michigan, Inc.
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Director of Retail Operations
      • Apr 2023 - Present

      Leading the operations and strategic direction of the donated goods retail division that includes 17 retail stores, one attended donation center, one outlet, e-commerce, after-retail recycling and sales, warehousing, and retail distribution. Develop and implement short and long-term strategies to ensure optimal staff productivity, customer satisfaction, employee engagement, and retail revenue to fund Goodwill’s primary social enterprise for mission support. Leading the operations and strategic direction of the donated goods retail division that includes 17 retail stores, one attended donation center, one outlet, e-commerce, after-retail recycling and sales, warehousing, and retail distribution. Develop and implement short and long-term strategies to ensure optimal staff productivity, customer satisfaction, employee engagement, and retail revenue to fund Goodwill’s primary social enterprise for mission support.

  • Urban League of West Michigan
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Cure Violence
      • Sep 2021 - Apr 2023

      The Site Director is responsible for developing, implementing, and expanding the goals of the Violence Interruption program at the site level. The Site Director is responsible for developing, implementing, and expanding the goals of the Violence Interruption program at the site level.

  • Party City
    • United States
    • Retail
    • 700 & Above Employee
    • Store Team Leader
      • Jun 2021 - Aug 2021

  • Gordmans
    • United States
    • Retail
    • 700 & Above Employee
    • General Manager
      • Feb 2018 - Oct 2020

  • JCPenney
    • United States
    • Retail
    • 700 & Above Employee
    • General Manager
      • Dec 2013 - Feb 2018

    • Assistant Store Manager
      • May 2012 - Dec 2013

  • Target
    • United States
    • Retail
    • 700 & Above Employee
    • Executive Team Leader - Logistics and Hardlines
      • Sep 2000 - Jan 2012

  • JCPenney
    • United States
    • Retail
    • 700 & Above Employee
    • District Basic Logic Market Merchandiser
      • Apr 1998 - Aug 2000

      Procurement for basic children’s merchandise with an annual volume of $17.8 million in 35 stores.

    • Senior Merchandiser
      • Apr 1995 - Apr 1998

    • Merchandiser
      • Feb 1990 - Mar 1995

Education

  • Ferris State University
    Bachelors of Science, Marketing
    1983 - 1988

Community

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