Quality Manager Trainee

• Oct 2022 - Present

● Gaining Skills and experience to become a Quality Manager with Biolife Plasma Services ● Assisting in the production of life-changing, life-saving plasma therapies that improve patients' lives ● Gaining Skills and experience to become a Quality Manager with Biolife Plasma Services ● Assisting in the production of life-changing, life-saving plasma therapies that improve patients' lives

Political Science Graduate

• Jun 2019 - Apr 2021

● Supervised the operation of a plant of 30+ direct reports and communicated status of plant with Production Manager in daily briefings● Established and tracked ISO objectives with the quality management team, including adjusting goals if objectives were met● Audited production departments to ensure compliance with ISO 9001 standards and coached employees on maintaining conformance to corporate work center specifications● Completed HACCP recertification audit successfully with team ● Maintained 100% compliance for all personnel regarding OSHA and workplace safety training programs● Trained in and administered corrective action and reasonable suspicion policies that led to both improvement and changing of the personnel who were addressed● Used root cause analysis to address quality concerns raised by customers and service managers● Oversaw the implementation of pandemic safety protocols and clearly communicated new procedures with team members● Developed production schedules and plant role assignments in collaboration with the Production Manager ● Achieved revenue to budget goal for the 2019 Fiscal Year as set by Production Manager, General Manager, and corporate budget team● Achieved adjusted revenue to budget goal for the 2020 Fiscal Year as set by PM, GM, and corporate budget team● Maintained output to keep customers satisfied while running 130 labor hours/week under corporate labor efficiency standards for a five-month period until staffing was corrected● Increased Pounds/labor hour output efficiency by 20.5% over the four-year period from one corporate-run internal production audit to the most recent one● Participated in the transition to a new system as part of a companywide technology overhaul; learned the new procedures and trained employees Show less

• Oct 2017 - May 2019

● Managed and supervised the operation of a plant of over 60 employees as part of a management team● Maintained and ensured a 90% customer retention rate ● Learned and mastered proprietary software integral to the operating of washroom and sortation machines

Researcher

• Jan 2011 - May 2011

● Assisted professors with their research projects ● Compiled detailed Excel spreadsheets of corporate responsibility for Fortune 500 companies ● Researched public documents stating companies' carbon emissions and energy conservation efforts ● Accurately input data using Microsoft Office software ● Assisted professors with their research projects ● Compiled detailed Excel spreadsheets of corporate responsibility for Fortune 500 companies ● Researched public documents stating companies' carbon emissions and energy conservation efforts ● Accurately input data using Microsoft Office software

PR Assistant

• Nov 2010 - Nov 2010

● Checked-in media contacts and assigned them to their proper cooking show sections ● Led media members on tours of facilities and escorted them to main events ● Greeted cooking show patrons upon their entrance and answered any customer needs questions ● Checked-in media contacts and assigned them to their proper cooking show sections ● Led media members on tours of facilities and escorted them to main events ● Greeted cooking show patrons upon their entrance and answered any customer needs questions