Experience

Aerial Technologies

• Canada
• Wireless Services
• 1 - 100 Employee

• Level 2 Support Agent

  • Oct 2021 - Present



Hypertec Group

• Canada
• Computer Hardware Manufacturing
• 200 - 300 Employee

• Senior Technical Support

  • Feb 2020 - Oct 2021

  - Diagnose hardware issues using provided Windows OS logs, Linux OS logs, or Server monitoring system logs- Suggest parts needed to resolve hardware issues.- Create procedural documents using Microsoft Word and Powerpoint and GIMP- Create Automated USB Firmware updaters using Notepad++ for FREEDOS programming- Create FAQ page in Microsoft Sharepoint using HTML and Javascript- Provide 24/7 On-call Support for technicians repairing Ciara systems.- Train technicians how to repair Ciara brand servers and workstations. (involves occasional travel to USA)- Follow up with clients via Email or Phone, and document updates in Microsoft Dynamics CRM- Test hardware in the lab using various softwares: Memtest, OCCT, Aida64, Stress-ng, Mprime, Prime95 Show less

• Level 2 Technician

  • Dec 2015 - Feb 2020

  - Diagnose hardware issues using provided Windows OS logs, Linux OS logs, or Server monitoring system logs - Suggest parts needed to resolve hardware issues.- Create procedural documents using Microsoft Word and Powerpoint and GIMP - Create Automated USB Firmware updaters using Notepad++ for FREEDOS programming- Create FAQ page in Microsoft Sharepoint using HTML and Javascript- Provide 24/7 On-call Support for technicians repairing Ciara systems.- Train technicians how to repair Ciara brand servers and workstations. (involves occasional travel to USA)- Follow up with clients via Email or Phone, and document updates in Microsoft Dynamics CRM- Test hardware in the lab using various softwares: Memtest, OCCT, Aida64, Stress-ng, Mprime, Prime95 Show less

• Warehouse Technician

  • Feb 2015 - Dec 2015

  - Repair laptops and refurbishing PMT docking stations for GETAC laptops- Verify computer monitors using Passmark MonitorTEST- Verify part stock in SAP Business One and prepare parts to be dispatched to technicians- Prepare parts to be shipped to partners/clients. - Open RMA requests via Email or Web with manufacturers to have products repaired.- Open service calls for clients using Microsoft Dynamics CRM and a proprietary Ticketing system.



Club Fiat Montreal

• Montreal, Canada Area

• Vice President Photography & Webmaster (Volunteer)

  • Nov 2011 - Feb 2016

  - Take pictures at club events - Edit and manage pictures - Post pictures onto the internet - Update website and manage club emails - Take pictures at club events - Edit and manage pictures - Post pictures onto the internet - Update website and manage club emails



Fana Sports

• Manager of Printer Operations & Computer Technician

  • Jan 2011 - Feb 2015

  - Repair computers and perform monthly maintenance (dust removal). - Verify Avast antivirus software status and ensure it is up to date. - Send jobs to print via Roland Versaworks on Roland HI-FI Express FP-740 printers and maintain them as well. - Send jobs to print via Roland Versaworks on Roland VersaCAMM SP-540V printers and maintain them as well. - Export files from Corel Draw to EPS format to allow Roland Versaworks to read files. - Repair computers and perform monthly maintenance (dust removal). - Verify Avast antivirus software status and ensure it is up to date. - Send jobs to print via Roland Versaworks on Roland HI-FI Express FP-740 printers and maintain them as well. - Send jobs to print via Roland Versaworks on Roland VersaCAMM SP-540V printers and maintain them as well. - Export files from Corel Draw to EPS format to allow Roland Versaworks to read files.



Information Technology Groupe (ITG)

• Outremont, Canada

• Computer Technician

  • Jan 2011 - Apr 2013

  - Build computers and customize them to client specifications - Install Avast Antivirus, Malwarebytes Anti-Malware, and setup Microsoft Office suite for clients - Maintain client computers, and ensure that all of their softwares are up to date. - Route and terminate Ethernet Cables for networks. - Setup and maintained Geovision IP camera systems. - Build computers and customize them to client specifications - Install Avast Antivirus, Malwarebytes Anti-Malware, and setup Microsoft Office suite for clients - Maintain client computers, and ensure that all of their softwares are up to date. - Route and terminate Ethernet Cables for networks. - Setup and maintained Geovision IP camera systems.



Fana Sports

• Montreal, Canada Area

• Warehouse Clerk

  • May 2010 - Sep 2010

  - Cleaned warehouse - Prepare orders to be shipped. - Search inventory database in Microsoft Excel for errors. - Embellish soccer uniforms for soccer clubs. - Cleaned warehouse - Prepare orders to be shipped. - Search inventory database in Microsoft Excel for errors. - Embellish soccer uniforms for soccer clubs.



Fana Sports

• Montreal, Canada Area

• Customer Service Clerk

  • May 2009 - Aug 2009

  - Answer phone calls and take messages. - Route jobs to Artists via Email - Verify the status of customer orders in Microsoft Excel. - Answer phone calls and take messages. - Route jobs to Artists via Email - Verify the status of customer orders in Microsoft Excel.



Lester B. Pearson High School

• Montreal-North, Canada

• Official Student Body Photographer

  • Sep 2005 - Jun 2008

  - Take pictures at various school events. - Edit pictures with Adobe Photoshop. - Take pictures at various school events. - Edit pictures with Adobe Photoshop.