Experience

Big Mouth Talent

• United States
• Performing Arts
• 1 - 100 Employee

• Voice Actor

  • Aug 2022 - Present



CESD Talent Agency

• Entertainment Providers
• 200 - 300 Employee

• Voice Actor

  • May 2022 - Present



Houghton Talent, Inc.

• United States
• Movies, Videos, and Sound
• 1 - 100 Employee

• Voice Actor

  • 2013 - Present

  As a previous recording artist, music producer, and current voiceover actor for over 8 years my passion for creativity can be heard. My voice can be described as natural, rich, assertive, warm, and energetic. My tone can go from high, more youthful and upbeat, to lower, more authoritative, sincere , measured and conversational. As a previous recording artist, music producer, and current voiceover actor for over 8 years my passion for creativity can be heard. My voice can be described as natural, rich, assertive, warm, and energetic. My tone can go from high, more youthful and upbeat, to lower, more authoritative, sincere , measured and conversational.



Emory University

• United States
• Higher Education
• 700 & Above Employee

• Senior Web Developer

  • Jun 2019 - Present

  The Center for Contemplative Science and Compassion-Based Ethics collaborates with a diverse range of scientists, scholars, professionals, and educators to offer multiple programs for the Emory community and beyond as we investigate the science of compassion. The Center for Contemplative Science and Compassion-Based Ethics collaborates with a diverse range of scientists, scholars, professionals, and educators to offer multiple programs for the Emory community and beyond as we investigate the science of compassion.



NicheLabs

• United States
• Advertising Services
• 1 - 100 Employee

• Client Services Manager

  • Feb 2019 - Apr 2019

  • Work with clients directly to scope out needs, provide estimates, get approval, liaison with Finance Manager for billing purposes• Manage web development projects to ensure finished products are of the highest quality, meets milestone and deadlines, and budgets are maintained• Create wireframes and designs to decide on layout for website and print projects• Assist with overflow website development needs on an as needed basis• Improve overall customer service experience, create engaged customers and facilitate organic growth• Client issue ownership through to escalation/resolution• Deploy strategies focused towards that mission• Develop service procedures, policies and standards• Keep accurate records and document customer service actions and discussions• Analyze statistics and compile accurate reports• Recruit, mentor and develop client service agents as well as production staff and nurture an environment where they can excel through encouragement and empowerment• Keep ahead of industry’s developments and apply best practices to areas of improvement• Control resources and utilize assets to achieve qualitative and quantitative targets• Adhere to and manage the approved monthly support budgets• Maintain an orderly workflow according to priorities Show less

• Web Developer

  • Aug 2018 - Feb 2019



SGoard Design

• United States
• IT Services and IT Consulting

• Web Developer / UX Designer

  • Jan 2008 - Aug 2018

  • Manage team of five on multiple web development projects. • Administer and supervise day-to-day workflow of all development projects. • Communicate project expectations; plan, monitor, develop and coordinate all efforts to ensure successful project delivery. • Follow development project lifecycle to track progress and create milestones utilizing project tracking software (Zoho , JIRA) • Utilize extensive experience with wire-frame layouts and website prototyping, including mobile and responsive best practices. • Takes leadership role in product and tool selection and the development of specifications for new and existing systems • Specialize in E-commerce and marketplace website conception, development and implementation. Show less



YP, The Real Yellow Pages®

• United States
• Advertising Services
• 700 & Above Employee

• Front End Developer

  • May 2015 - Nov 2017

  • Design, develop and support our b2b, customer-facing properties (marketingsolutions.yp.com, national.yp.com, corporate.yp.com) • Design and develop email templates and landing pages for direct response campaigns as well as general customer communications. • Development for CMS platforms, such as theming, module management, import/export of data (Wordpress and Drupal) and administrate VPS server.• Assist in developing company intranet when needed. • Work with Designers and Creative Director to develop microsites for internal and external promotional campaigns, company programs and initiatives when needed. • Interface with TechOps to request server space and troubleshoot errors when needed. • Convert designs into well polished websites • Ensure proper display and functionality of websites across browsers and devices• Worked with Docker/Jenkins deployment tool to affect quick changes in Drupal development from a git repository utilizing Linux commands. Show less

• Senior UX Designer

  • Aug 2012 - May 2015

  Responsible for interacting with Internet Operations Group at YP Holdings (formally AT&T) to provide website mock-up design and development based on client fulfillment summary. Creating, updating and maintaining multiple web sites using CSS, HTML, and jQuery, and JavaScript. • Prepare wireframes for design prep using Photoshop, and code the website based on functional requirements using HTML and CSS• Work with various tools including Photoshop, Dreamweaver, Flash, CSS, HTML, jQuery and JavaScript to build, create, and update websites with implementation of 1280 responsive grid systems for fast production• Create sliders, animations, call-to-actions (CTAs), forms, maps, SMS, social media, etc. based on client requirements.• Maintain a product accuracy rate of 99.0%. Show less



Autotrader US

• United States
• Advertising Services
• 700 & Above Employee

• Application Support Analyst

  • Aug 2005 - Nov 2008

  Responsible for supporting Autotrader.com CRM applications, responding to support issues in a timely manner, communicating issue status to internal customers, peers, and management, as well as troubleshooting and resolving issues within SLA.• Receive inbound calls, emails, and tickets regarding issues with Autotrader.com CRM Applications• Resolve end-user issues with CRM application and close tickets within Appropriate Service Level Agreement times.• Excellent organizational, interpersonal, and communication skills with flexibility and technical experience required, remaining highly focused and self-possessed in fast-paced demanding environments. Show less

• Business Information Support Analyst

  • Jul 2004 - Aug 2005

  Responsible for deploying and supporting technical and business systems, responding to support issuesin a timely manner, communicating issue status to internal customers, peers, and management, as well as troubleshooting and resolving issues within SLA.• Act as Technical Lead for Business Information Support • Creating timely adhoc reports to meet analytical needs of business units using SAS and • Data migration, maintenance and troubleshooting of established BI reporting application Platforms using SQL/SASSQL Show less

• Account Retention Specialist

  • Jun 2003 - Jul 2004

  Responsible for reporting dealer grades and working with the Dealers, Sales Team, and Dealer Account Specialist in improving the performance of the dealer and their overall satisfaction with AutoTrader.com.• Report National Weekly Grades and Regional Bi-Weekly Grades to Management and Sales.• Research failing dealers and determine the cause for the failing grade and the action needed to be taken to improve the grade.• Assist in the training of newly hired employees to the department and/or region as well as the • Train dealers on Best Practices to effectively use Autotrader.com products as marketing tools. Show less

• Dealer Account Specialist

  • May 2002 - Jun 2003

  Responsible for reporting dealer grades and working with the Dealers, Sales Team, and Dealer Account Specialist in improving the performance of the dealer and their overall satisfaction with AutoTrader.com.• Report National Weekly Grades and Regional Bi-Weekly Grades to Management and Sales.• Research failing dealers and determine the cause for the failing grade and the action needed to be taken to improve the grade.• Assist in the training of newly hired employees to the department and/or region as well as the• Train dealers on Best Practices to effectively use Autotrader.com products as marketing tools. Show less