Support Analyst I - Global Membership Solutions

• Apr 2023 - Present

Membership/Marketing Supervisor

• Sep 2018 - Apr 2023

· Analyze BI reporting, SAP CRM software to target growing areas and conducting onsite marketing presentations—resulting in an increase in membership base by 700 new members per month, or an 18% increase over FY21. · Utilize Daily, WTD, and YTD Sales and Membership reporting metrics to prepare and present data visualizations to warehouse and regional leadership displaying an 11% growth in YoY Membership Income and productivity improvements. · Employed CRM techniques to monitor member loyalty and analyze changes in member’s household purchasing habits. Insight from these metrics have resulted in a conversion of 67% of new members to Executive membership level, and a conversion of 17% of existing members to upgrade membership levels or obtain Citi Anywhere Visa credit card.· Manage member and community relations through effective troubleshooting of escalated member technical and issues and coordination of periodic Warehouse Donation Requests. Show less

Inventory Control Specialist Intern

• Jun 2022 - Aug 2022

• Produced periodic inventory and financial reports, ran queries and ad hoc reporting, and analyzed sales performance of Food and Sundry SKUs and communicated business insights to Foods Buyers.• Monitored and managed replenishment ordering through sales forecasting and use of sales performance reports.• Prepared and delivered presentation of Costco’s buying philosophy, core business process, and sustainability commitments to Texas Regional Buying and Operations Leadership.

Graduate Assistant

• Aug 2017 - May 2018

Research assistant for the Center for Immigration Research (CIR) in the Department of Sociology at the University of Houston. Responsible for assisting on active research projects under affiliated faculty, and conducting statistical summary analysis. Research assistant for the Center for Immigration Research (CIR) in the Department of Sociology at the University of Houston. Responsible for assisting on active research projects under affiliated faculty, and conducting statistical summary analysis.

Senior Team Leader

• Jul 2014 - Jul 2017

· Managed and lead inbound logistics and day-side operations of the top-grossing store in Texas and a top-50 (of 1800 stores) grossing store company-wide, with sales surpassing $74M annually. · Directed a skilled team of 35-40 direct reports and streamlined rollout of operations enhancements to inventory/price accuracy, day-side logistics, and online fulfillment processes.· Maximized profits through inventory and sales data analysis which reduced operational shortage by margins of 16-27% from FY15-FY17 respectively with the partnership of Assets Protection and Inbound Logistics teams.· Designed and implemented unique visual merchandising strategies that emphasized Target’s brand aesthetic and lead gross apparel sales to Top-5 company-wide for Ready-to-Wear, Men’s, Sleepwear, and Shoes styles. Show less

Team Leader

• Jun 2010 - Jul 2014

Team leader responsible for overseeing front-end operations, including cashier, guest service, food service, and property management teams. Captained team training, onboarding, and development, and improved guest satisfaction survey responses by 17%, averaging satisfaction of 94%. Utilized satisfaction and loyalty reports to exceed annual RedCard goals by 7% of total transactions.