Programme Management Team Lead

• Apr 2023 - Present

Senior Programme Manager

• Jan 2021 - Apr 2023

Programme Manager

• Mar 2018 - Jan 2021

Accountable for the delivery of a portfolio of product and material development projects, as directed by the Head of Product. Responsible for the overall timeline, management and tracking of tasks and issues, managing developments through a gated programme to ensure all key project deliverables are met. Working well with the cross-functional project team, to find creative solutions to challenges on the cost, time and/or performance.Presentation of regular progress reports and updates to stakeholders, BDM and partners/customers. Show less

Project Manager

• Nov 2017 - Feb 2018

Responsible for project managing new developments in the Carpet Washing and Consumables/Spares product categories; Managing the project timeline, ensuring all tasks are completed on time and highlighting risks and issues.Day-to-day activities involved; organising and co-ordinating project meetings, communicating with suppliers and OEMs, briefing product (variant) briefs, artwork and approval requests, and presenting project status updates to stakeholders and the wider business in gate meetings.Duties also included supporting the sales and marketing arm of the business; providing product information and specifications as necessary. Show less

Junior Project Manager

• Sep 2015 - Nov 2017

Reporting to the Senior Programme Manager and working under the Project Mangers, responsible for the delivery of Commercial and CSA product projects.Achieved promotion to full Project Manager in November 2017.

Product Data Management Support

• Sep 2013 - Sep 2015

Initially joined the company as a Customer Service Advisor in the Customer Contact Centre, following a period travelling Australia and New Zealand from January 2013.Achieved promotion to the role of Product Data Management Support, in the Aftersales department, February 2014 after just four months in the company. Main responsibilities include assisting with the improvement and development of internal business processes and product data management, within Windchill PDM Link. Other duties include assisting with the management of the spare parts library. Show less

Sales Manager

• Jan 2011 - Jan 2013

Joined the company as a Warehouse Assistant, responsible for organising and ordering stock for trade shows and exhibitions, and assisting with the setup at trade shows. Promoted to Sales Manager in August 2011; managing client accounts in the North West territory (including North Wales, Lancashire, West Midlands, East Midlands, Warwickshire and Northants). Responsibilities included organising and attending appointments with clients, taking sales orders, presenting new lines, merchandising, and point of contact for ongoing account management. Given additional responsibility for Cosmetic accounts in the Educational sector of the business, in February 2012. Show less

Soccer Coach

• Apr 2010 - Dec 2010

Soccer coach for boys and girls, aged 5-14 years; Responsible for the management of several junior travel teams in Northern New Jersey townships. Core duties were identifying player strengths and weaknesses, planning and implementing a season long training regime; developing skill acquisition and tactical awareness. Preparing, organised and management of teams on match days; running warm-ups and cool-downs, picking the team, making substitutions and implementing tactics. Responsible for team administration, attained two formal US coaching qualifications. Worked alongside a team of coaches, to deliver seasonal camps and recreational programmes, promoting fun and participation. Improvised current themes and ideas, to modernise games for younger children e.g. introducing cartoon characters into skill games. Show less

Customer Service Assistant

• Jul 2007 - Mar 2010

Worked alongside studies at Aberystwyth University, and immediately following graduation. Main duties included taking bets, paying winnings and dealing with queries and issues. Promoting the company's loyalty card scheme, and participating in marketing campaigns and promotional activities as required. Dealt with customers in a polite and friendly manner, creating a pleasant leisure environment. Achieved 100% score on a Mystery shopper challenge. Worked alongside studies at Aberystwyth University, and immediately following graduation. Main duties included taking bets, paying winnings and dealing with queries and issues. Promoting the company's loyalty card scheme, and participating in marketing campaigns and promotional activities as required. Dealt with customers in a polite and friendly manner, creating a pleasant leisure environment. Achieved 100% score on a Mystery shopper challenge.