Experience

DeepHow

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • May 2022 - Jul 2023

  Grand Rapids, Michigan, United States Build strong relationships with enterprise clients, connect with VC and emerging technology stakeholders, and develop go-to-market strategy & execution. • Lead Michigan Ross MBA consulting teams on go to market strategy & execution projects. • Develop case studies with key enterprise clients to support ROI based expansion & marketing content. • Foster team culture built on trust, openness to new and challenging ideas, and data-driven decisions. • Launch & host webinar series… Show more Build strong relationships with enterprise clients, connect with VC and emerging technology stakeholders, and develop go-to-market strategy & execution. • Lead Michigan Ross MBA consulting teams on go to market strategy & execution projects. • Develop case studies with key enterprise clients to support ROI based expansion & marketing content. • Foster team culture built on trust, openness to new and challenging ideas, and data-driven decisions. • Launch & host webinar series designed to increase brand awareness and product adoption among clients. • Pitch to over 30 corporate VC leaders via Plug & Play startup accelerator at Stellantis HQ.

• Customer Success Manager

  • May 2021 - Apr 2022

  Detroit, Michigan, United States Design customer journey frameworks, facilitate product adoption, and develop SME product-market fit strategy. • Manage customer success and develop sales process from the ground up with first sales team hires. • Coordinate with project owners to manage all project milestones to ensure achievement of goals, timelines, and budgetary requirements. • Design pricing model and calculator with variations based on locations, users, and usage to suit sales needs.

• MBA Consultant

  • Jan 2021 - Apr 2021

  Detroit, Michigan, United States MBA Consultant team tasked with research, ideation, refinement, and recommendation for customer & revenue grow-to-market strategy. Group Deliverables • Secondary research via Gartner, Forrester, Michigan Ross Kresge Library Services, etc. targeted towards Industry 4.0 in Manufacturing • Primary research conducted with existing & potential customer interviews to gain insights into underlying needs, wants, and trends • Market analysis, customer journey analysis, and… Show more MBA Consultant team tasked with research, ideation, refinement, and recommendation for customer & revenue grow-to-market strategy. Group Deliverables • Secondary research via Gartner, Forrester, Michigan Ross Kresge Library Services, etc. targeted towards Industry 4.0 in Manufacturing • Primary research conducted with existing & potential customer interviews to gain insights into underlying needs, wants, and trends • Market analysis, customer journey analysis, and go-to-market plan • Financial growth model analysis Individual Focus • Host customer interviews for primary research, capture meeting minutes, interpret minutes into actionable next steps • Utilize Marketing frameworks to define the market, refine customer personas, and identify value drivers for key stakeholders • Facilitate meetings between project sponsors, clients, & internal group to maintain alignment towards common vision with best-idea-wins approach • Establish and encourage inclusive group culture to allow space for candid feedback and expedited project progression as a team



voestalpine High Performance Metals USA

• United States
• Mining
• 100 - 200 Employee

• Technical Sales Representative

  • Jan 2017 - May 2021

  SW Michigan, Indiana, Missouri Conveyed technical expertise in tool steel, PVD, and additive manufacturing solutions for Tier 1s and OEMs, primarily for automotive die casting industry. • Co-create value chain supplantation strategy and implementation of fully engineered solutions, transforming revenues and profits from traditional business tenfold. • Coordinate with key stakeholders on cross-divisional program management to deliver finished goods and subsequent project management with customers. • Grow… Show more Conveyed technical expertise in tool steel, PVD, and additive manufacturing solutions for Tier 1s and OEMs, primarily for automotive die casting industry. • Co-create value chain supplantation strategy and implementation of fully engineered solutions, transforming revenues and profits from traditional business tenfold. • Coordinate with key stakeholders on cross-divisional program management to deliver finished goods and subsequent project management with customers. • Grow over $1 million value-added business in additive manufacturing through disruptive execution of value chain repositioning strategy over the course of major automotive shutdowns during Covid-19 period to offset depressed traditional business revenues. • Facilitate digitalization of relationship management systems to connect activities and financial data from key tool making partners & end-users in order to understand and expand wallet share. • Combine products & services of multiple business units to solve complex challenges. Promoted into hybrid position through merit to develop & manage sales strategy throughout Midwest Region. • Lead driving force and coordinate cross-company initiatives that focus on customer entrenchment into highly engineered and profitable segments. • Mentor colleagues on how to cross-sell products while accounting for divisional profitability requirements. Apply Salesforce capabilities to track performance data & inform decision making.

• Sales Apprentice

  • Jun 2015 - Jan 2017

  Utilized boots on ground experiences in warehouse to optimize interdepartmental customer order processing within first three months. • Initiated productive change in operations; increased on time shipments by 7%. • Developed experience establishing rapport with customers and coworkers to leverage internal systems 15% more effectively than peers and deliver superior customer experience.