Experience

Zambrero

• Restaurants
• 300 - 400 Employee

• IT Manager

  • Oct 2015 - Present



craveable brands.

• Australia
• Food and Beverage Services
• 100 - 200 Employee

• Systems Administrator

  • Oct 2014 - Oct 2015



Pie Face

• New York

• IT Manager

  • May 2013 - Oct 2014

  Headhunted to lead the Pie Face USA technology department I relocated to New York City to support this iconic Australian brand in it’s first international venture. Reporting directly to the CEO my role was to strategise, develop and implement everyday IT and forward thinking technology. During my time with Pie Face USA we grew the US based network from 1 location to 9. My role was to support the development of each new store roll out while integrating new, innovative and exciting ways technology impacts consumers within the retail space. This role really allowed me to think outside the square, define a point of opportunity and strategise to fix it. Key duties; • Supplier contract negotiations, review and sign off. • Senior point of call for international team. Including management of all international IT staff members and projects. • IT Budget management. Quarterly cash flow reviews. • Loss prevention and management. Implementation of camera systems and till overlays. • Technology training for all departments and staff members. • Store build and roll outs. Budget projection, equipment sourcing and project management. • Implementation of network technology for PCI compliance. • Connecting the dots between the consumer experience and key departments. • I implemented in-store digital games played on interactive screens to which captured consumer data and contact information for market analysis. • I created and implemented a bounce back return offer program in which customers were issued time of day appropriate offers on the foot of their receipts. Further driving ATV and return business. • I developed and integrated consumer facing point of sale screens allowing the marketing department to better communicate key brand messaging and offers. • Increasing speed of service by streamlining point of sale operations.



Hornsby Shire Council

• Australia
• Government Administration
• 100 - 200 Employee

• Technical Services Officer

  • Sep 2004 - May 2013

  • Setup and maintenance of Council’s VOIP PABX system • Maintenance of Windows servers and Council’s virtualised environment (VMWare) • Maintaining the 600 seat desktop fleet, level 3 support • Preventative maintenance across all systems • Troubleshooting of Council’s Cisco network including switches, routers, ADSL and radio links • Documentation and instructions for relevant Council systems • Daily OPS including backups and investigating issues with the server environment • Work with 3rd Party Vendors and suppliers to make sure successful outcomes are achieved • Technical lead for all telecommunications including landlines, Blackberries and the mobile fleet • Research on latest technology and systems • Assist Technical Team Leader on upcoming projects • Briefing and training with key stakeholders on all levels of Council