Experience

COFENSE

• United States
• Computer and Network Security
• 200 - 300 Employee

• Technical Writer

  • Nov 2020 - Present

  • Write user documentation for installed and SaaS products in the form of release notes, knowledgebase articles, feature briefs, and installation, administrator, and operator guides. • Provide verbiage to product development teams for interface labels, tooltips, notifications, and error messages. • Participate in user interface design meetings to provide input from a user experience perspective. • Review and edit customer-facing documentation written by other groups. • Prepare product documentation for localization. Show less



Rasmussen University

• United States
• Education Administration Programs
• 700 & Above Employee

• Instructional Designer

  • Sep 2013 - Nov 2020

  • Created an average of 20 media-rich, online courses per year. • Managed multiple concurrent projects and ensured delivery within tight deadlines. • Applied knowledge of learning theories to establish objectives and develop instructionally sound courses. • Collaborated with subject matter experts to write course content at an appropriate level of detail for the intended audience. • Designed authentic assessments with clear and understandable instructions that enabled learners to demonstrate achievement of objectives. Show less



Canisius University

• United States
• Higher Education
• 400 - 500 Employee

• Instructional Technology Specialist

  • Aug 2004 - Sep 2013

  • Academic Technology: - Explored, researched, and evaluated usefulness of latest technologies for teaching and learning. - Wrote and delivered training to help faculty purposefully integrate technology into their teaching. - Trained and managed staff of interns to assist with projects and provide technical support to faculty. • Learning Management System (LMS): - Created extensive support documentation and delivered training for faculty using Blackboard, ANGEL, and Desire2Learn LMS for online teaching/learning activities. - Served as LMS systems administrator and communicated with software vendor’s support desk regarding technical problems and software bugs. - Collaborated with colleagues to evaluate LMS alternatives, then developed and implemented a transition plan for migrating courses and retraining students, faculty, and staff. • Instructional Design: - Collaborated with vice presidents, deans, and faculty to create college’s first online master’s degree. - Researched copyright law, then wrote and published “Copyright@Canisius” website to satisfy requirements of TEACH Act, enabling online instructors additional exemptions to copyrights. Show less



Erie 1 BOCES

• Education Administration Programs
• 400 - 500 Employee

• High School Teacher

  • Jan 2000 - Aug 2004

  • Taught myself to use a variety of software packages and then developed instructional materials for educating and assessing others. • Employed differentiated instruction to accommodate students of diverse backgrounds and varying degrees of prior knowledge. • Established and maintained relationships with program advisors from local businesses and industry. • Continually evaluated and retooled course curriculum to meet the needs of students, industry, and post-secondary institutions. • Taught myself to use a variety of software packages and then developed instructional materials for educating and assessing others. • Employed differentiated instruction to accommodate students of diverse backgrounds and varying degrees of prior knowledge. • Established and maintained relationships with program advisors from local businesses and industry. • Continually evaluated and retooled course curriculum to meet the needs of students, industry, and post-secondary institutions.



Williamsville Central Schools

• United States
• Primary and Secondary Education
• 400 - 500 Employee

• High School Teacher

  • Aug 1998 - Jun 1999

  • Crafted and implemented comprehensive plans, satisfying state and district objectives. • Designed classroom and lab activities to meet the needs of various learning styles. • Crafted and implemented comprehensive plans, satisfying state and district objectives. • Designed classroom and lab activities to meet the needs of various learning styles.



U.S. Small Business Administration

• United States
• Government Administration
• 700 & Above Employee

• Loan Officer

  • Sep 1992 - Jan 1995

  • Hired and deployed as part of '92 Hurricane Andrew Disaster-Relief Task Force in Homestead, FL; redeployed for '93 Mid-West Flooding along Mississippi River, and '94 Earthquake in Northridge, CA. • Hired and deployed as part of '92 Hurricane Andrew Disaster-Relief Task Force in Homestead, FL; redeployed for '93 Mid-West Flooding along Mississippi River, and '94 Earthquake in Northridge, CA.