Experience

Total Motion Vehicle Management

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• SMR Controller

  • Dec 2020 - Present



Evans Halshaw SYC

• United Kingdom

• Development Advisor

  • 2018 - 2019

  Appointed to define, design and deliver an effective Customer Sales Adviser and Vehicle Buying Experts accreditation process, based at up to 34 site and pop-up stores, and 3 regional service centres nationally. Ensured all sites had technical equipment to achieve best practice, monitoring and reporting any issues. Achievements: • Headhunted to assess, train and award internal certification to those personnel achieving accepted vehicle appraisal, invoicing, security check, GDPR, customer interaction and service provision standards



TrustFord

• United Kingdom
• Retail Motor Vehicles
• 700 & Above Employee

• Bodyshop Manager

  • 2016 - 2017

  Engaged to organise and lead a team of technicians, estimator and claims handler at a major distribution centre, coordinating new product repairs, and used vehicle repair and refurbishments. Achievements: • Effective operational process and procedure transformation to establish more productive environment Engaged to organise and lead a team of technicians, estimator and claims handler at a major distribution centre, coordinating new product repairs, and used vehicle repair and refurbishments. Achievements: • Effective operational process and procedure transformation to establish more productive environment



Prova

• United Kingdom
• Public Relations and Communications Services
• 1 - 100 Employee

• Promotional Tour Manager

  • 2016 - 2016

  Organisational management of a new tyre product team, on a national promotional tour to dealers Organisational management of a new tyre product team, on a national promotional tour to dealers



Europcar

• France
• Travel Arrangements
• 700 & Above Employee

• Fleet Refurbishent & Administration Manager

  • 2011 - 2015

  Promoted to assume full operational and financial responsibility for 55,000 vehicles per year, through effective management of a team of 16 personnel, with authorisation and control for all end of life costs.Meticulous management of invoices, 3rd party expenses recovery, sale invoices, debt management, expenditure, V5 and RFT coordination, with oversight of account reconciliation and regular financial reports.Direct oversight of recruitment, training, performance reviews, including remote site training and mentoring.Achievements:• Effective operational control of contract validation, VOR management and process change improvement• Achieved faster manufacturer payments to 5 day average by establishing fixed cost refurbishment system• Accomplished seamless debt recovery and cash allocation processes to Portugal Shared Service Centre• Established effective new defleet, logistics, evaluation, contract sign-off processes, lowering y-o-y costs

• Assistant Defleet Manager

  • 1997 - 2011

  Promoted to assistant management position post Europcar acquisition of Eurodollar, and given full responsibility for underperforming nationwide operation of 24 defleet sites, processing 20,000 cars per year.Established an effective liaison between repair network and clients, to successfully resolve issues speedily.Achievements:• Returned defleet department back to efficient operational and cost control through systematic and strategic inspector and administrator team replacement, including recruitment, training and annual review• Achieved best practice through integral involvement development, testing and implementation of internal computer systems, utilised both in the UK and across the full European operation



Eurodollar Rent a car

• Leicester, England, United Kingdom

• Fleet Maintenance Controller

  • 1992 - 1997

  Responsible for the coordination of UK wide fleet maintenance and service operation, working in a team of 6 Responsible for the coordination of UK wide fleet maintenance and service operation, working in a team of 6



Batchelor Bowles Vauxhall Dealership

• Leicester, United Kingdom

• Fleet Service Advisor / Service Mechanic / Apprenticeship

  • 1975 - 1992

  A progressive career, to supervisory role, coordinating 21 technicians, servicing 25+ customers per day, for fleet leasing companies including Avis and Hertz, for ad hoc and scheduled services and maintenance. Achieved responsibility for authorisation for costs, expenditure, and personnel scheduling A progressive career, to supervisory role, coordinating 21 technicians, servicing 25+ customers per day, for fleet leasing companies including Avis and Hertz, for ad hoc and scheduled services and maintenance. Achieved responsibility for authorisation for costs, expenditure, and personnel scheduling