Experience

Merchant Services

• Financial Services
• 100 - 200 Employee

• Account Specialist

  • Jun 2013 - Present

  Jupiter, Florida, United States



Certified Security Consulting

• President

  • Jun 2012 - Jul 2022

  Jupiter Florida * Managed team of 40 professionals, reducing turnover by 27% * Responsible for hiring, training, scheduling, and payroll for clients * Defined strategy and business plan for clients * Directed strategic initiatives to achieve the finest level of service * Increased revenue by 10% in 3 months * Built sales organization from ground up, conceptualizing and realizing strategic plan that generated $1 million in software and consulting revenue within… Show more * Managed team of 40 professionals, reducing turnover by 27% * Responsible for hiring, training, scheduling, and payroll for clients * Defined strategy and business plan for clients * Directed strategic initiatives to achieve the finest level of service * Increased revenue by 10% in 3 months * Built sales organization from ground up, conceptualizing and realizing strategic plan that generated $1 million in software and consulting revenue within one year. Sustained strong revenue gains, despite a fiercely competitive and declining market Show less



Securus Payments

• United States
• Financial Services
• 1 - 100 Employee

• National Sales Director

  • Aug 2014 - Jan 2017

  West Palm Beach, Florida



Titan International Security Services Inc

• Director of Security

  • Aug 2007 - Apr 2014

  West Palm Beach, Florida Area * Responsible for the operation and performance of the Site’s Security Force. * Responsible for providing protection for the residents, guests, employees, and visitors. * Responsible for the planning, hiring, training, payroll, scheduling, and organization of a 24 hour a day’s security operation. * Maintaining liaison with local agencies. * Make frequent inspections of the security center and property (unannounced) * Prepare, file, and/or preserve all… Show more * Responsible for the operation and performance of the Site’s Security Force. * Responsible for providing protection for the residents, guests, employees, and visitors. * Responsible for the planning, hiring, training, payroll, scheduling, and organization of a 24 hour a day’s security operation. * Maintaining liaison with local agencies. * Make frequent inspections of the security center and property (unannounced) * Prepare, file, and/or preserve all necessary forms, reports, and correspondence kept or received in connection with the security department. * On call 24/7, must be able to give counsel and/or visit Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Sales Manager

  • Jan 2008 - Oct 2008

  Jupiter Florida * Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. * Emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. * Maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. * Work in cooperation with their Department Supervisor, Sales Specialist(s), other associates in their department… Show more * Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. * Emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. * Maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. * Work in cooperation with their Department Supervisor, Sales Specialist(s), other associates in their department as well as other sales departments, the Inventory Management Associates, and the Front-end Associates. * Achieved 110% of quota each quarter * Client base growth * New accounts signed Show less



Elite Protection Services

• Sales and Site Manager

  • May 2002 - Jan 2007

  West Palm Beach, Florida Area * Responsible for hiring, training, scheduling, and payroll for community * Managed team of 50 sales and security professionals * Defined strategy and business plan for the community * Directed strategic initiatives to achieve the finest level of service * Achieved a 100 percent reference customer base of nine semiconductor fabrication clients that had previously been dissatisfied with company's customer service. Identified problems and worked closely with operations… Show more * Responsible for hiring, training, scheduling, and payroll for community * Managed team of 50 sales and security professionals * Defined strategy and business plan for the community * Directed strategic initiatives to achieve the finest level of service * Achieved a 100 percent reference customer base of nine semiconductor fabrication clients that had previously been dissatisfied with company's customer service. Identified problems and worked closely with operations managers to regain confidence and develop win-win solutions. Show less