Steve VanDyk, RPL
Training Supervisor - Training Bureau - Civilian Training at Halton Regional Police Service- Claim this Profile
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Bio
Mark Lee
We met Steve when we were invited to present at his Ultimate 911 Training Day in Ontario. Right from the beginning you could see that Steve is incredibly passionate about 9-1-1 and training in general. I have found that the best people in an industry are those that are passionate about what they do. Steve is that guy. I would strongly recommend you attend one of his presentations. In fact, come to APCO Canada 2014 and see Steve and Nathan Lee present a joint session during the conference.
Brittney Oliver
I had the opportunity to attend one of Steve VanDyk's 'Ultimate 911' Training Days last year and was grateful for such an enlightening experience. Steve coordinated and hosted a Training Day suited to mediate the 'side effects' of working in a policing environment. His focus was on the group dynamic of the Communications Unit while also promoting individual capabilites; eliciting a sense of pride and responsibility, with consideration to the tiny margin of error we must operate within. Steve was charismatic in sheding light on difficult issues so many dispatchers routinely deal with in both their work and personal lives. Steve's goal is apparently to assist in the longetivity of dispatching careers, and constructing our roles as professions and shared lifestyles. Steve was successful in humanizing a very calculated job, and the entire training day was a very humbling experience. I look forward to attending the next training day this coming October 7th in Hamilton. I wish Steve the best of luck in all his future endeavors and am confident he will excel in any training role.
Mark Lee
We met Steve when we were invited to present at his Ultimate 911 Training Day in Ontario. Right from the beginning you could see that Steve is incredibly passionate about 9-1-1 and training in general. I have found that the best people in an industry are those that are passionate about what they do. Steve is that guy. I would strongly recommend you attend one of his presentations. In fact, come to APCO Canada 2014 and see Steve and Nathan Lee present a joint session during the conference.
Brittney Oliver
I had the opportunity to attend one of Steve VanDyk's 'Ultimate 911' Training Days last year and was grateful for such an enlightening experience. Steve coordinated and hosted a Training Day suited to mediate the 'side effects' of working in a policing environment. His focus was on the group dynamic of the Communications Unit while also promoting individual capabilites; eliciting a sense of pride and responsibility, with consideration to the tiny margin of error we must operate within. Steve was charismatic in sheding light on difficult issues so many dispatchers routinely deal with in both their work and personal lives. Steve's goal is apparently to assist in the longetivity of dispatching careers, and constructing our roles as professions and shared lifestyles. Steve was successful in humanizing a very calculated job, and the entire training day was a very humbling experience. I look forward to attending the next training day this coming October 7th in Hamilton. I wish Steve the best of luck in all his future endeavors and am confident he will excel in any training role.
Mark Lee
We met Steve when we were invited to present at his Ultimate 911 Training Day in Ontario. Right from the beginning you could see that Steve is incredibly passionate about 9-1-1 and training in general. I have found that the best people in an industry are those that are passionate about what they do. Steve is that guy. I would strongly recommend you attend one of his presentations. In fact, come to APCO Canada 2014 and see Steve and Nathan Lee present a joint session during the conference.
Brittney Oliver
I had the opportunity to attend one of Steve VanDyk's 'Ultimate 911' Training Days last year and was grateful for such an enlightening experience. Steve coordinated and hosted a Training Day suited to mediate the 'side effects' of working in a policing environment. His focus was on the group dynamic of the Communications Unit while also promoting individual capabilites; eliciting a sense of pride and responsibility, with consideration to the tiny margin of error we must operate within. Steve was charismatic in sheding light on difficult issues so many dispatchers routinely deal with in both their work and personal lives. Steve's goal is apparently to assist in the longetivity of dispatching careers, and constructing our roles as professions and shared lifestyles. Steve was successful in humanizing a very calculated job, and the entire training day was a very humbling experience. I look forward to attending the next training day this coming October 7th in Hamilton. I wish Steve the best of luck in all his future endeavors and am confident he will excel in any training role.
Mark Lee
We met Steve when we were invited to present at his Ultimate 911 Training Day in Ontario. Right from the beginning you could see that Steve is incredibly passionate about 9-1-1 and training in general. I have found that the best people in an industry are those that are passionate about what they do. Steve is that guy. I would strongly recommend you attend one of his presentations. In fact, come to APCO Canada 2014 and see Steve and Nathan Lee present a joint session during the conference.
Brittney Oliver
I had the opportunity to attend one of Steve VanDyk's 'Ultimate 911' Training Days last year and was grateful for such an enlightening experience. Steve coordinated and hosted a Training Day suited to mediate the 'side effects' of working in a policing environment. His focus was on the group dynamic of the Communications Unit while also promoting individual capabilites; eliciting a sense of pride and responsibility, with consideration to the tiny margin of error we must operate within. Steve was charismatic in sheding light on difficult issues so many dispatchers routinely deal with in both their work and personal lives. Steve's goal is apparently to assist in the longetivity of dispatching careers, and constructing our roles as professions and shared lifestyles. Steve was successful in humanizing a very calculated job, and the entire training day was a very humbling experience. I look forward to attending the next training day this coming October 7th in Hamilton. I wish Steve the best of luck in all his future endeavors and am confident he will excel in any training role.
Experience
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Halton Regional Police Service
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Canada
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Law Enforcement
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200 - 300 Employee
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Training Supervisor - Training Bureau - Civilian Training
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Jan 2023 - Present
Develop and lead the implementation of training plans for all areas of civilian training (approximately 300 people), including needs assessment, design, delivery, and updating of training materialsDocuments internal audits and other quality assurance activities. Draft quality assurance policies and procedures; interpret and implement quality assurance standardsEstablish and manage a uniform, streamlined, and structured process of documenting all training that takes place for all civilian training, service wideSupervise and support a team of 7 instructors, providing inclusive opportunities for efficient and effective teamwork while seeking out new learning and development opportunitiesEstablish annual training goals and objectives and complete quarterly and annual reports for management, including yearly budgetsResearch and monitor emerging technologies and software, making recommendations to management Show less
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Training Supervisor - Support Services (Records / 9-1-1 Communications)
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Mar 2020 - Jan 2023
Responsible for developing, managing and providing oversight to program standards, evaluation, and training delivery for the Communications and Records Bureaus, affecting a combined 110 members.Supervised and supported a team of 4 instructors, providing inclusive opportunities for efficient and effective teamwork while seeking out new learning and developmental opportunitiesEstablished annual training goals and objectives and completed quarterly and annual reports for management, including yearly budgetsEstablished performance standards and validated performance evaluations of all new hires until completion of trainingResearched and monitored emerging technologies and software, making recommendations to management. Show less
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Pilot Project: Acting Training Supervisor (Records / 9-1-1 Communications)
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Feb 2019 - Mar 2020
Create the framework and structure for a combined training unit for the Communications and Records Bureaus (approximately 110 members)Improve the success rate for the hiring, training and retention for both Records and Communications BureausEstablish and manage a uniform, streamlined, and structured process of documenting all training that takes place for Communications and Records BureausCreate a Quality Service Program to ensure the members of both Bureaus are meeting the expectations of the public and our Police Service Show less
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Training Coordinator: Communications / 9-1-1 Bureau
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Nov 2007 - Feb 2019
Created the 9-1-1 New Hire Training Structure and ProgramResponsible for all training and development and delivery of refresher training for Communications Bureau (60 members)Established performance standards and validated performance of all evaluations on new hires until completion of trainingEnsured all training complied with Ministry Accredited Standards, Halton Regional Police Service (HRPS) performance standards, and other organizational needs
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Acting Training Coordinator: Communications / 9-1-1 Bureau
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Aug 2006 - Nov 2007
Responsible for all new hire training and experienced/refresher training for the 9-1-1 bureau (approximately 60 people).
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Special Project: CAD Implementation Team / Business Process
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Oct 2005 - Aug 2006
Member of business process team representing the Communications Bureau, tasked with identifying existing problems and limitations in CAD, their impact, and possible solutionsDevelopment and implementation of critical police service technology and applications (CAD / Mobile Workstation / MWS hardware and software)Life-cycle software testing of AVEL-CAD/Ortivus computer aided dispatch systemLife-cycle software testing of Intergraph-CAD computer aided dispatch systemDeveloped, implemented, delivered and scheduled training on Intergraph-CAD within an aggressive 5-month timeline Show less
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Communicator / Dispatcher
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May 2002 - Oct 2005
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ULTIMATE 911
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Canada
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Public Safety
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Owner
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Sep 2010 - May 2017
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Mohawk College
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Canada
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Higher Education
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700 & Above Employee
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Instructor
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Feb 2012 - May 2012
New component developed and delivered to the Emergency Services Communications course for 2012. Students will spend the majority of their time - "doing it". Discussion and suggestion surrounding the importance of critical thinking & listening, retention and multi tasking but in order to learn it - you must do it. Students will have the opportunity to practice hands on in a computer environment utilizing scenarios that would be encountered in an actual 911 call centre. Students will also research and prepare a cover letter and resume in addition to learning how to prepare for a behavioural interview that will culminate in sitting through a behavioural interview process with a guest panel of interviewers from within the 911 public safety industry. Show less
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Ontario College of Health & Technology - 9-1-1 Emergency Communications Program
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Stoney Creek, Ontario
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Instructor
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Jan 2008 - Apr 2009
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Ontario Provincial Police
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Law Enforcement
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700 & Above Employee
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9-1-1 Dispatcher/Communicator
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Sep 1996 - May 2002
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Community
