Steve Vanderwoerd
HR & Facilities Manager at Vancouver Bike Share - DBA "Mobi by Shaw Go" at Vancouver Bike Share - DBA "Mobi by Shaw Go"- Claim this Profile
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Bio
Ian Jasso, CPHR, SHRM-SCP
I've worked in interdepartmental projects with Steve. One of the things that's so remarkable about Steve is that he demonstrates not only mastery for his core role, but also the ability to consider the human factors to make projects successful. In fact, his taking on projects aligned with a sharp increase in employee engagement. This rare mix of technology and human resources skills sets a great example for the rest of the leadership team, and explains why everyone likes working with Steve.
Tomás Twomey
I worked with Steve for 2 years at Microserve supporting his recruitment drives for the technical services division. He is hardworking, very energetic, personable, a keen problem solver and he get things done. During the time we worked together Steve was always available for conversations and meetings about recruitment no matter how busy he was. He is a good people manager, has high emotional intelligence and builds long term relationships with his team and senior management. He would be a great addition to any organisation looking for a dedicated employee.
Ian Jasso, CPHR, SHRM-SCP
I've worked in interdepartmental projects with Steve. One of the things that's so remarkable about Steve is that he demonstrates not only mastery for his core role, but also the ability to consider the human factors to make projects successful. In fact, his taking on projects aligned with a sharp increase in employee engagement. This rare mix of technology and human resources skills sets a great example for the rest of the leadership team, and explains why everyone likes working with Steve.
Tomás Twomey
I worked with Steve for 2 years at Microserve supporting his recruitment drives for the technical services division. He is hardworking, very energetic, personable, a keen problem solver and he get things done. During the time we worked together Steve was always available for conversations and meetings about recruitment no matter how busy he was. He is a good people manager, has high emotional intelligence and builds long term relationships with his team and senior management. He would be a great addition to any organisation looking for a dedicated employee.
Ian Jasso, CPHR, SHRM-SCP
I've worked in interdepartmental projects with Steve. One of the things that's so remarkable about Steve is that he demonstrates not only mastery for his core role, but also the ability to consider the human factors to make projects successful. In fact, his taking on projects aligned with a sharp increase in employee engagement. This rare mix of technology and human resources skills sets a great example for the rest of the leadership team, and explains why everyone likes working with Steve.
Tomás Twomey
I worked with Steve for 2 years at Microserve supporting his recruitment drives for the technical services division. He is hardworking, very energetic, personable, a keen problem solver and he get things done. During the time we worked together Steve was always available for conversations and meetings about recruitment no matter how busy he was. He is a good people manager, has high emotional intelligence and builds long term relationships with his team and senior management. He would be a great addition to any organisation looking for a dedicated employee.
Ian Jasso, CPHR, SHRM-SCP
I've worked in interdepartmental projects with Steve. One of the things that's so remarkable about Steve is that he demonstrates not only mastery for his core role, but also the ability to consider the human factors to make projects successful. In fact, his taking on projects aligned with a sharp increase in employee engagement. This rare mix of technology and human resources skills sets a great example for the rest of the leadership team, and explains why everyone likes working with Steve.
Tomás Twomey
I worked with Steve for 2 years at Microserve supporting his recruitment drives for the technical services division. He is hardworking, very energetic, personable, a keen problem solver and he get things done. During the time we worked together Steve was always available for conversations and meetings about recruitment no matter how busy he was. He is a good people manager, has high emotional intelligence and builds long term relationships with his team and senior management. He would be a great addition to any organisation looking for a dedicated employee.
Credentials
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ITIL Foundation Certificate in IT Service Management
ITIL CertifiedMay, 2015- Nov, 2024 -
Associate Business Continuity Professional
Disaster Recovery Institute International -
GIAC Security Essentials (GSEC)
SANS Institute -
Leadership Training for Managers
Dale Carnegie Training -
MCSE
Microsoft
Experience
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Vancouver Bike Share aka Mobi by Rogers
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Canada
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Sightseeing Transportation
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1 - 100 Employee
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HR & Facilities Manager at Vancouver Bike Share - DBA "Mobi by Shaw Go"
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Feb 2018 - Present
Successfully building and supporting all employee and facilities related resources, tools, and processes in a dynamic and sustainable organization.● Member of management team advising on all organizational and staffing plans● Designed and implemented all performance management, employee documentation/HRIS functions● Implemented Worksafe Joint Health and Safety committee and associated processes● Developed and refined current onboarding, recruitment, and retention strategies/processes● Appointed internal process development champion and coach● Developed employee policy system, intranet, and wrote array of employee policies and guides spanning topics from safety to benefits to bullying and harassment● Administering standard HR admin functions such as benefits and leave tracking while respectfully and consistently handling sensitive employee relations issues and special needs● Conducted all Facilities and IT support projects and duties for organization (including security)● Focused corporate values and became champion of Passion, Respect, Flexibility, Sustainability and Fun
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Various Roles (Founder, President, Board Member, Newsletter editor and writer)
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Apr 2002 - Present
Founded an internet based non-profit recreation society propelling more peer-to-peer outdoor adventures than any other clubs in Western Canada. With 2000+ subscribers the mailing list connects between 250 and 400 trips annually. Duties have included:● Founding the organization and determining the strategic goals and changes over the last 15 years● Acting in various executive roles: president, vice president, and board member of an incorporated non-profit society● Design and administration of: Website (Wordpress), Mailing list (mailman), Social Media presence (Facebook), and documentation managment● Service management for subscribers including legal and conflict resolution concerns● Training of new board members● Writing and editing of weekly e-newsletter (2002-2011)● Sponsor relationship management (primarily MEC).
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IT Consultant
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Sep 2017 - Feb 2018
Support and advice for small and medium businesses. Support and advice for small and medium businesses.
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Microserve
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Canada
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IT Services and IT Consulting
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300 - 400 Employee
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Technical Services Manager
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Feb 2015 - Apr 2017
Successfully led and managed a large and varied team of technical specialists, administrators, and project professionals spanning 6 distinct company functions. Team mandate: to consistently deliver all of the services involved with the lifecycle of PC and Print hardware for the province's largest public and private sector clients.● Directly managed 50-70 contracted and full-time team members of Burnaby Technical Service Division (performance management, employee support, resource management, coaching). Team size fluctuated based on project requirements.● Operationally responsible for Parts dept., Break-fix technician and Technical Deployment teams, Warehouse operations (including Configuration and Asset Recovery teams), and Project/Service Management teams. ● Served as interface for sales department, external vendors, and all client escalations.● Contributed operational level feedback directly to senior management to set organizational strategy.● Developed and championed internal operational improvements and process discipline.● Led division’s ERP tool transition. Led as stakeholder for HRIS, and certification tracking systems. ● Ensured service delivery quality standards were being developed and delivered effectively.● Set the tone, vision, and priorities for team leads and senior team members.
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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IT Project Manager and Team lead
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Jan 2012 - Mar 2013
Responsible for managing Americas region projects (software, hardware, and policy related) supporting public key infrastructure tools (software signing for Nokia globally), and team lead for region (team of 4). Additionally, performed the following duties:● Business continuity specialist and scrum master for global PKI operations● Operations manager of ultra-secure facility in Burnaby site and software signing operations● Local IT infrastructure manager for PKI systems
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Collaboration Services Manager
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Jan 2006 - Jan 2012
Co-ordinated end-to-end ramp-up projects (2-3 monthly) of off-shore subcontractors of North and South American R&D projects (Vancouver, San Diego, Dallas, Austin, Mt. View, Sao Paulo) including:● Requirements gathering and stakeholder management● Security audits and vetting business audits with sourcing and legal teams● Account management and tool training● Arranging tool accesses and connectivity (co-ordinating with 3 continent team)● Oversight of support for duration of projectTeam lead for one other regional manager, and eventually supported Berlin, Bristol and Cluj for same set of services including responsibilities managing:● Tool migrations during site shutdowns and moves● Solution marketing● Process improvements and project template creation
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Engineering Tools and Platform Specialist
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Oct 2002 - Dec 2005
● Key IT infrastructure project co-ordination roles related in 2 site ramp-ups, 2 site moves, and 1 site ramp-down.● Software engineering support including 24/7 high performance build server farms.● Lead IT site contact for secondary lower mainland Nokia facilities (all site IT infrastructure: Server rooms, server envir., desktop envir.)● Dedicated Security and IT specialist for gaming unit
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Digitally Hip Corporation
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1 - 100 Employee
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Site-to-Site Networking and Computing Support Consultant
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Nov 2001 - Sep 2002
Provided complete IT consulting and services to small businesses lacking internal IT support. Included network and domain deployments, PC and server support, backups, hardware support etc. Provided complete IT consulting and services to small businesses lacking internal IT support. Included network and domain deployments, PC and server support, backups, hardware support etc.
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Tech Support and IT Team Manager
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Jul 2000 - Oct 2001
Managed team of 5 system administrators and tech support specialists responsible for ensuring 24/7 uptime for online gaming server farms in Vancouver and Costa Rica.Role included line management duties, training, service management, and stakeholder management.
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Technical Support Specialist
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Mar 2000 - Jun 2000
System administration and troubleshooting of critical, heavily loaded server farms, and provided feedback to development teams. Part of role was development of process and tool improvements for tech support operations.
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Education
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1999 - 2000
British Columbia Institute of Technology / BCIT
Diploma of Technology, Information Technology -
1996 - 1998
The University of British Columbia / UBC
Bachelor of Arts (B.A.), Psychology -
1990 - 1992
Capilano University
University Transfer (B.A.), Liberal Arts and Sciences/Liberal Studies -
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The University of British Columbia
Bachelor of Arts - BA, Psychology
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