Experience

Red Box (Now part of Uniphore)

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Service Desk Analyst

  • Aug 2020 - Jan 2021

  Providing telephone and email support for Red Box's customers using Team Viewer, WebEx and other forms of remote connection. Providing telephone and email support for Red Box's customers using Team Viewer, WebEx and other forms of remote connection.



CDW

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• OOH 1st line support agent

  • Jun 2019 - Jan 2020

  Night shift 20:00 - 08:00, Providing first line support for multiple companies Night shift 20:00 - 08:00, Providing first line support for multiple companies



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• OOH 24 hour operations engineer

  • Feb 2006 - May 2019

  1st line support from 2006 - 2016 (deployment in Iraq from may - November 2007, Out of hours 2012 - 2016). 24 hour operations (Patching and monitoring) 2016 - 2019 1st line support from 2006 - 2016 (deployment in Iraq from may - November 2007, Out of hours 2012 - 2016). 24 hour operations (Patching and monitoring) 2016 - 2019