Experience

Westminster Stone

• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee

• Head of Operations & Quality

  • Apr 2023 - Present

  Manufacturing high-end wet cast decorative concrete products and suppliers of quality natural stone and porcelain paving products. Manufacturing high-end wet cast decorative concrete products and suppliers of quality natural stone and porcelain paving products.



Thornett Development Services Ltd

• Director - Thornett Development Services Ltd

  • Jul 2020 - Jul 2023

  *COMMERCIAL SERVICES (Hardscaping Manufacturers & Suppliers) - Expert Witness, Complaint Management, Auditing, Quality Data Analysis, Rectifications, Clean/Enhance/Protect, Trial Installations/Consultations, Batch Inspections, Staff/Contractor Training, NPD Project Support, Copywriting* *CONSULTANCY SERVICES (Homeowners, Contractors, Designers, Facility Managers) - Expert Witness/Complaint Resolution, Technical Advice Pre & Post Purchase* *LANDSCAPING SERVICES (Homeowners, Contractors… Show more *COMMERCIAL SERVICES (Hardscaping Manufacturers & Suppliers) - Expert Witness, Complaint Management, Auditing, Quality Data Analysis, Rectifications, Clean/Enhance/Protect, Trial Installations/Consultations, Batch Inspections, Staff/Contractor Training, NPD Project Support, Copywriting* *CONSULTANCY SERVICES (Homeowners, Contractors, Designers, Facility Managers) - Expert Witness/Complaint Resolution, Technical Advice Pre & Post Purchase* *LANDSCAPING SERVICES (Homeowners, Contractors, Designers, Facility Managers) - Installation, Clean/Enhance/Protect, Rectifications, Soft Landscaping Projects* Highly skilled and very experienced in Quality & Technical roles, the most recent years in the building materials industry with demonstrated history in other areas of manufacturing. Highly effective at complaint management. Highly knowledgeable regarding technical advice for hard landscaping products and installation requirements. Skilled in paving installation, QMS, testing & inspection, customer service, process control, process development, R&D and root cause analysis. Strong in project management. Show less *COMMERCIAL SERVICES (Hardscaping Manufacturers & Suppliers) - Expert Witness, Complaint Management, Auditing, Quality Data Analysis, Rectifications, Clean/Enhance/Protect, Trial Installations/Consultations, Batch Inspections, Staff/Contractor Training, NPD Project Support, Copywriting* *CONSULTANCY SERVICES (Homeowners, Contractors, Designers, Facility Managers) - Expert Witness/Complaint Resolution, Technical Advice Pre & Post Purchase* *LANDSCAPING SERVICES (Homeowners, Contractors… Show more *COMMERCIAL SERVICES (Hardscaping Manufacturers & Suppliers) - Expert Witness, Complaint Management, Auditing, Quality Data Analysis, Rectifications, Clean/Enhance/Protect, Trial Installations/Consultations, Batch Inspections, Staff/Contractor Training, NPD Project Support, Copywriting* *CONSULTANCY SERVICES (Homeowners, Contractors, Designers, Facility Managers) - Expert Witness/Complaint Resolution, Technical Advice Pre & Post Purchase* *LANDSCAPING SERVICES (Homeowners, Contractors, Designers, Facility Managers) - Installation, Clean/Enhance/Protect, Rectifications, Soft Landscaping Projects* Highly skilled and very experienced in Quality & Technical roles, the most recent years in the building materials industry with demonstrated history in other areas of manufacturing. Highly effective at complaint management. Highly knowledgeable regarding technical advice for hard landscaping products and installation requirements. Skilled in paving installation, QMS, testing & inspection, customer service, process control, process development, R&D and root cause analysis. Strong in project management. Show less



Marshalls plc

• Wholesale Building Materials
• 700 & Above Employee

• Project Development Manager

  • Feb 2020 - Jun 2020

  Due to an internal reorganisation role has changed to a broader project role across all manufacturing types within Marshalls. The role will continue a special interest for the Precast and Wetcast processes, the tooling & moulds, new product developments, (e.g. architectural concrete, paving), and bespoke projects from enquiry to realisation. However, there is also a requirement to manage projects across other production methods, such as wet press and CBP across the group.

• Group Pre/Wetcast Process Development Manager

  • Nov 2015 - Feb 2020

  Promoted within group from Stonemarket role to manage and support relevant NPD, product change, R&D, process improvement projects within the group precast and wet-cast departments and product ranges across the group. Range of products as broad as architectural Street Furniture, rail and drainage products through to paving and walling products.



STONEMARKET (CONCRETE) LIMITED

• United Kingdom

• Stonemarket Technical Consultant

  • Oct 2007 - Nov 2015

  Retained administrator responsibility of site QMS, however, main role was management of customer complaints from receipt to site visits/investigations through to resolution with responsibility for all cost management, stockist and/or end user. Responsible for technical advisory across all Stonemarket product types, e.g. concrete, natural stones. On final year, rectification costs were approx. 15% what they were on first year. This was achieved using, many years of QA experience as the… Show more Retained administrator responsibility of site QMS, however, main role was management of customer complaints from receipt to site visits/investigations through to resolution with responsibility for all cost management, stockist and/or end user. Responsible for technical advisory across all Stonemarket product types, e.g. concrete, natural stones. On final year, rectification costs were approx. 15% what they were on first year. This was achieved using, many years of QA experience as the backbone; good partnerships with operations personnel across Marshalls Group, root cause analysis and reporting, R&D skills, intimate knowledge of all products and their installation and maintenance requirements, good knowledge and learned experience ('on the tools') of site construction requirements and methods and excellent customer service.

• Quality Engineer

  • Jul 2003 - Oct 2007

  Employed as part of team to implement and gain registration to ISO9001 QMS, drive down customer complaint causations, improve process controls. Included roving role across eleven different production machines and six different batching plants. No previous concrete experience but all round knowledge of good QA, QC and Process Control enabled very quick improvements achieving significant upturn in general product quality, quality assurance management and cost savings.


Precision Antennas
• United Kingdom
• Quality Engineer

  • Dec 1995 - Jun 2003

Biwater Pumps & Machinery
• Engineering Apprenticeship then Quality Inspector

  • Sep 1989 - Dec 1995