Technical Trainer

• Apr 2021 - Present

Senior Technical Trainer

• Jul 2016 - Sep 2017

Senior Technical Education Consultant

• Oct 2000 - Mar 2014

PRINCIPAL DUTIES AND RESPONSIBILITIES Work cross-functionally to assess training requirements and design course and curriculum level objectives. Work both independently and leads project teams to develop technical training courses and assessments for EMC Global Services (field), their partners and customers, including evaluation of student and instructor feedback for continuous improvement. Lead setup, configuration and troubleshooting of complex lab configurations for hands on technical training, including ownership of all associated lab guides. Deliver expert-level classroom and virtual classroom technical training and facilitates hands on lab activities, including cross-training/qualifying/evaluation other instructors. Maintain recognized subject matter expertise in information storage and management technology through specialized or new product training, on the job experience and field-based/special assignments. Proficiency in operating systems, networking, databases, applications and information storage and management technology. Recognized subject matter expert in at least two EMC hardware/software specialties. Presales technical/systems engineering or IT professional services/consulting skills. Expertise in training design, development and delivery. Consulting skills in the assessment of requirements and evaluation of feedback. Show less

P&E Consultant

• Jun 2005 - Jul 2008

Manages all elements necessary to execute productivity projects/curricula worldwide (sales, management, and complex technical). Owns projects/curricula and ensures that they are current and accurate. Coordinates the activities of project managers/instructors, as well as advises and mentors to ensure successful programs/training. Acts as team leader (functional business expert) for various projects/curricula, including directing other team members. Works cross-functionally with internal and external organizations, at different levels, in order to anticipate and identify business needs. Leads team in the creation of complex projects/curricula to satisfy business requirements. Responsible for interviewing and evaluating candidates, may include hiring decisions. Evaluates vendors and consultants for potential value-add within programs/training. Requires subject matter expertise for sales, management and/or complex technical programs/training. Show less

Customer Service Technical Instructor/Developer

• Oct 2000 - May 2005

Teach assigned intermediate to advanced level technical classes using EMC Technical Education standard course materials. Assigned classes span a complete course path. Update existing course materials and develop new modules required for existing courses with limited supervision. Involved in new course development. Teaching may make up to 70% of the workload with the remainder being course development.

Technical Development Trainer

• Jan 1998 - Oct 2000

Provided technical training classes to Authorized Service Network contractors. Delivered Internet technical training classes to members of Authorized Service Network on all consumer electronics and computer products. Developed and delivered published technical training courses on all consumer electronics and computer products. Provided technical training classes to Authorized Service Network contractors. Delivered Internet technical training classes to members of Authorized Service Network on all consumer electronics and computer products. Developed and delivered published technical training courses on all consumer electronics and computer products.