Experience

• Protected facility and guests against losses, including theft, asset protection, safety and medical emergencies. Prepared detailed daily reports outlining guest incidents and concerns, Occupational Safety and Health Administration (OHSA) inspections, and shift details. Responsible for maintaining customer service and ensure guest satisfaction of upwards of 10,000 guests within section. • Resolved and managed customer and associate concerns and incidents—interviewed parties involved, acknowledged and reported on situations, and determined course of action. • Provide leadership for upwards of 10 direct reports per event, coach direct reports through situations and empower them to make a sound decision. Show less