Experience

TravelTab (Frontline Technology Solutions)

• United States
• Travel Arrangements
• 1 - 100 Employee

• Corporate Trainer

  • Nov 2016 - Sep 2018

  Directly support all United States, Canada, and Mexico locations. Apply Instructional Systems Design concepts to create or modify training material as required to meet the needs of business. Create and monitor site performance data, training effectiveness metrics, and conduct location compliance audits for strengths, weaknesses, opportunities, and threats. Conduct remediation training to improve performance gaps and deliver new hire training on inventory management and sales via a blended… Show more Directly support all United States, Canada, and Mexico locations. Apply Instructional Systems Design concepts to create or modify training material as required to meet the needs of business. Create and monitor site performance data, training effectiveness metrics, and conduct location compliance audits for strengths, weaknesses, opportunities, and threats. Conduct remediation training to improve performance gaps and deliver new hire training on inventory management and sales via a blended learning approach of facilitated, distance learning, self learning modules, structured OJT and webinars. Manage and maintain Master Course Library. Responsible for conducting pre-launch activities to identify new client logistics and resource requirements needed to support site set up and configuration. Conduct client needs analysis to assess specific work situations, identify workflow and forms management, determine knowledge requirements, and create initial level of effort assessment for site blueprint. Create and execute implementation plans that include pre-launch activities, logistics and set-up, customer education and product familiarization, and on-boarding, employee process training. Serve as primary point of contact for all client needs and provide solutions for all actions for a successful implementation of new business. Reports on progress of location during implementation and training periods. Frequently analyze customer usage and product satisfaction of our products and services. Perform process improvement activities as required to improve the overall customer experience. Works closely with executive leadership and directors on updating policies and procedures for customer services and training needs. Show less Directly support all United States, Canada, and Mexico locations. Apply Instructional Systems Design concepts to create or modify training material as required to meet the needs of business. Create and monitor site performance data, training effectiveness metrics, and conduct location compliance audits for strengths, weaknesses, opportunities, and threats. Conduct remediation training to improve performance gaps and deliver new hire training on inventory management and sales via a blended… Show more Directly support all United States, Canada, and Mexico locations. Apply Instructional Systems Design concepts to create or modify training material as required to meet the needs of business. Create and monitor site performance data, training effectiveness metrics, and conduct location compliance audits for strengths, weaknesses, opportunities, and threats. Conduct remediation training to improve performance gaps and deliver new hire training on inventory management and sales via a blended learning approach of facilitated, distance learning, self learning modules, structured OJT and webinars. Manage and maintain Master Course Library. Responsible for conducting pre-launch activities to identify new client logistics and resource requirements needed to support site set up and configuration. Conduct client needs analysis to assess specific work situations, identify workflow and forms management, determine knowledge requirements, and create initial level of effort assessment for site blueprint. Create and execute implementation plans that include pre-launch activities, logistics and set-up, customer education and product familiarization, and on-boarding, employee process training. Serve as primary point of contact for all client needs and provide solutions for all actions for a successful implementation of new business. Reports on progress of location during implementation and training periods. Frequently analyze customer usage and product satisfaction of our products and services. Perform process improvement activities as required to improve the overall customer experience. Works closely with executive leadership and directors on updating policies and procedures for customer services and training needs. Show less



Accredo

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Manager - Learning & Development

  • May 2015 - Mar 2016

  Directed a team of Technical Writers and Instructional Design Specialist that provided direct support to those that service customers with chronic health conditions. As a specialty source content management team we were responsible for developing content to support operations with detail operating instructions, attestations, job aids, e-learning solutions and other curriculum as needed. Responsible for the Learning Management System operation, ensuring employees remained current in all… Show more Directed a team of Technical Writers and Instructional Design Specialist that provided direct support to those that service customers with chronic health conditions. As a specialty source content management team we were responsible for developing content to support operations with detail operating instructions, attestations, job aids, e-learning solutions and other curriculum as needed. Responsible for the Learning Management System operation, ensuring employees remained current in all training requirements and compliant with all corporate policies and practices. Also provided direct support for all government, corporate, and department audits. As key learning professionals we work directly with all business partners to evaluate processes and workflows and capture critical information to generate training content to ensure employees could replicate. Served as Content Manager to logically categorize and store information that was foundational to an effective knowledge management system. Show less Directed a team of Technical Writers and Instructional Design Specialist that provided direct support to those that service customers with chronic health conditions. As a specialty source content management team we were responsible for developing content to support operations with detail operating instructions, attestations, job aids, e-learning solutions and other curriculum as needed. Responsible for the Learning Management System operation, ensuring employees remained current in all… Show more Directed a team of Technical Writers and Instructional Design Specialist that provided direct support to those that service customers with chronic health conditions. As a specialty source content management team we were responsible for developing content to support operations with detail operating instructions, attestations, job aids, e-learning solutions and other curriculum as needed. Responsible for the Learning Management System operation, ensuring employees remained current in all training requirements and compliant with all corporate policies and practices. Also provided direct support for all government, corporate, and department audits. As key learning professionals we work directly with all business partners to evaluate processes and workflows and capture critical information to generate training content to ensure employees could replicate. Served as Content Manager to logically categorize and store information that was foundational to an effective knowledge management system. Show less



Lockheed Martin

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Senior Manager of Learning & Developement

  • Apr 2009 - May 2015

  Directed the Lockheed Martin Aeronautics Business Area Learning & Capability Development (L&CD) enterprise operations. Championed several initiatives focused on standardizing operations across multiple sites and benchmarked a predictive training effectiveness model that mapped workmanship quality discrepancies into existing training content for potential improvement opportunities. Created a Master Training Plan (MTP) that analyzed the tasks performed in 2,500(+) work center s and mapped the… Show more Directed the Lockheed Martin Aeronautics Business Area Learning & Capability Development (L&CD) enterprise operations. Championed several initiatives focused on standardizing operations across multiple sites and benchmarked a predictive training effectiveness model that mapped workmanship quality discrepancies into existing training content for potential improvement opportunities. Created a Master Training Plan (MTP) that analyzed the tasks performed in 2,500(+) work center s and mapped the associated skill training needed to perform the tasks. The MTP initiative resulted in an average 32% correction to employee Learning Plans ensuring employees are trained in the skills required in their work center assignment while eliminating overtraining the workforce. Led staff of 48 learning professionals including four training managers at multiple sites and managed a multimillion dollar training budget for a 27,000 person business. 2013-2015: Lockheed Martin Fort Worth TX. Senior Manager Learning & Development 2011-2013: Lockheed Martin Marietta Ga. Manager Technical Training Department 2009-2011: Lockheed Martin Marietta Ga. Site Lead Engineering Learning & Development Show less Directed the Lockheed Martin Aeronautics Business Area Learning & Capability Development (L&CD) enterprise operations. Championed several initiatives focused on standardizing operations across multiple sites and benchmarked a predictive training effectiveness model that mapped workmanship quality discrepancies into existing training content for potential improvement opportunities. Created a Master Training Plan (MTP) that analyzed the tasks performed in 2,500(+) work center s and mapped the… Show more Directed the Lockheed Martin Aeronautics Business Area Learning & Capability Development (L&CD) enterprise operations. Championed several initiatives focused on standardizing operations across multiple sites and benchmarked a predictive training effectiveness model that mapped workmanship quality discrepancies into existing training content for potential improvement opportunities. Created a Master Training Plan (MTP) that analyzed the tasks performed in 2,500(+) work center s and mapped the associated skill training needed to perform the tasks. The MTP initiative resulted in an average 32% correction to employee Learning Plans ensuring employees are trained in the skills required in their work center assignment while eliminating overtraining the workforce. Led staff of 48 learning professionals including four training managers at multiple sites and managed a multimillion dollar training budget for a 27,000 person business. 2013-2015: Lockheed Martin Fort Worth TX. Senior Manager Learning & Development 2011-2013: Lockheed Martin Marietta Ga. Manager Technical Training Department 2009-2011: Lockheed Martin Marietta Ga. Site Lead Engineering Learning & Development Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Command Chief Master Sergeant (Human Resources)

  • Jun 2007 - Jun 2009

  Senior Enlisted Leader of the largest nuclear missile wing in the United States Air Force. Directly responsible for the professional development, utilization, morale, discipline, and recognition of 3,300 employees. Served as key advisor to executive leadership on all enlisted issues and represented the enlisted voice in local, regional, and national forums. Senior Enlisted Leader of the largest nuclear missile wing in the United States Air Force. Directly responsible for the professional development, utilization, morale, discipline, and recognition of 3,300 employees. Served as key advisor to executive leadership on all enlisted issues and represented the enlisted voice in local, regional, and national forums.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Superintendent Air Force Basic Military Training (Director)

  • 2004 - 2007

  Directly responsible for the daily operation of the Air Forces only indoctrination center focused on transitioning civilians to military service. Directed historic changes to the Air Force Basic Military Training program focusing training objectives on war skill development. Championed concept to senior Air Force leaders and secured $45M for facilities and equipment, plus two additional weeks to meet new requirements. Established clear transformation objectives and directed curriculum… Show more Directly responsible for the daily operation of the Air Forces only indoctrination center focused on transitioning civilians to military service. Directed historic changes to the Air Force Basic Military Training program focusing training objectives on war skill development. Championed concept to senior Air Force leaders and secured $45M for facilities and equipment, plus two additional weeks to meet new requirements. Established clear transformation objectives and directed curriculum development. Developed implementation plan minimizing impact to existing program. Championed Campus replacement plan securing $1.2B to create state of the art facilities. Served as Functional Manager for 470 Military Training Instructors and 35,000 students annually. Responsible for recruiting, employing, assigning and removing instructors as required. Graduated 96,000 new recruits

• Commandant Air Force Non Commissioned Officer Academy (Administrator)

  • 2002 - 2004

  Director (Commandant) of the West Coast Non Commissioned Officers Academy charged with providing leadership and management training to Air Force middle managers. The five week In-resident course focused on leadership principles, techniques, communication, risk management and decision making. Directly supervised 15 faculty members and 720 students annually and managed a $650K operations and maintenance budget. During tenure revised the Air Force Professional Military Education syllabus to… Show more Director (Commandant) of the West Coast Non Commissioned Officers Academy charged with providing leadership and management training to Air Force middle managers. The five week In-resident course focused on leadership principles, techniques, communication, risk management and decision making. Directly supervised 15 faculty members and 720 students annually and managed a $650K operations and maintenance budget. During tenure revised the Air Force Professional Military Education syllabus to retool first line leaders with a combat leadership curriculum directly impacting all levels of Air Force enlisted leaders.

• Supply Chain Management

  • 1979 - 2002

  22 Years experience at all levels of management in the Air Force supply and distribution systems. Air Force logistics experience in F-15, C-5, C-141, U-2, and SR-71 airframes • Top Air Force Subject Matter Expert – selected to lead Air Force $48M modernization contract • Superintendent supply operations - Logistics director for reconnaissance fleet of 67 airframes • Base closure chief – managed $2B of government assets, transferred 214K commodities • Procedures and Analysis… Show more 22 Years experience at all levels of management in the Air Force supply and distribution systems. Air Force logistics experience in F-15, C-5, C-141, U-2, and SR-71 airframes • Top Air Force Subject Matter Expert – selected to lead Air Force $48M modernization contract • Superintendent supply operations - Logistics director for reconnaissance fleet of 67 airframes • Base closure chief – managed $2B of government assets, transferred 214K commodities • Procedures and Analysis - interpreted performance data and reviewed policy changes for impact. • Combat Support Unit – supervised 24/7 warehouse and 21 person call in operation • Instructor Supervisor – led 18 instructors teaching 2,100 students in basic supply operations • Stock control – determined stock levels, requisitioned, tracked, and managed assets