Experience

Georgia Tech Hotel and Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Director of IT

  • Feb 2022 - Present



Marketing Performance LLC

• Columbia, South Carolina Area

• Coldfusion Developer

  • Dec 2009 - Present

  Develop/Maintain dynamic web applications and custom content management systems for medium sized businesses using Coldfusion, HTML, and SQL. o substationii.com o bluemarlincolumbia.com o icehouseamphitheater.com o rodwalters.com o signaturecateringsc.com o thetownship.org Develop/Maintain dynamic web applications and custom content management systems for medium sized businesses using Coldfusion, HTML, and SQL. o substationii.com o bluemarlincolumbia.com o icehouseamphitheater.com o rodwalters.com o signaturecateringsc.com o thetownship.org



SageNet

• United States
• Telecommunications
• 200 - 300 Employee

• NOC Supervisor

  • Mar 2013 - Feb 2022

  o Supervise and direct the NOC team in their daily activities and workload o Maintain operational quality-of-service by creating training standards and enforcing policies & procedures o Perform employee assessments by reviewing agent and customer interactions o Supervise and direct the NOC team in their daily activities and workload o Maintain operational quality-of-service by creating training standards and enforcing policies & procedures o Perform employee assessments by reviewing agent and customer interactions



Alpine Access/Sykes

• Gaming Technical Support/Customer Care Professional

  • Mar 2011 - Mar 2013

  Provide customers with first class support with all aspects to their video gaming system Achieve first-call resolution for issues with connectivity, hardware, accounts, billing, and subscriptions Worked remotely from home with minimal supervision accepting inbound calls Provide customers with first class support with all aspects to their video gaming system Achieve first-call resolution for issues with connectivity, hardware, accounts, billing, and subscriptions Worked remotely from home with minimal supervision accepting inbound calls



Window Media, LLC

• Webmaster

  • Oct 2003 - Dec 2009

  Maintained all website technologies, servers, and databases for six sites using Coldfusion, HTML, CSS and SQLCoordinated with clients for all job/dept specific projectsCreated (hard-coded) custom news content management systems for uploading all weekly content to websites

• Production Manager

  • May 1999 - Oct 2003

  Responsible for production of a weekly entertainment guideCoordinated the flow of material between the editorial and sales departmentsAd design for clientsPhotographed several covers, editorial artwork, and advertisers photosServed as the company's computer and network technician as well as the weekly web designer/updater.



Fox Photo/Kodak Imaging

• Greater St. Louis Area

• Assistant Manager

  • Feb 1997 - May 1998