Steve Rongevær-Boother

Sales Engineer at Calabrio, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK

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5.0

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Josh Ayres

Steve is a dynamic individual who has a great ability to deliver. He shares is knowledge and expertise with colleagues and clients alike to make a real difference to a business. Steve is demonstrably effective under pressure as a number of occasions his consulting skills have be called upon to complete a customer deliverable where others may have struggled. Steve's flair and passion make changes happen

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Credentials

  • Beating Procrastination
    LinkedIn
    May, 2021
    - Nov, 2024
  • The Six Morning Habits of High Performers
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Genesys Certified Associate (GCA) - PureCloud
    Genesys
    Sep, 2020
    - Nov, 2024

Experience

  • Calabrio, Inc.
    • United States
    • Software Development
    • 400 - 500 Employee
    • Sales Engineer
      • Sep 2022 - Present

      Pre-Sales (International) engineer for Calabrio, providing industry leading CCaaS WFO solutions and transforming Contact Centre experiences. Pre-Sales (International) engineer for Calabrio, providing industry leading CCaaS WFO solutions and transforming Contact Centre experiences.

  • IP Integration
    • United Kingdom
    • Telecommunications
    • 100 - 200 Employee
    • Lead Consultant
      • Feb 2019 - Sep 2022

      Delivering consultancy services to IPI customers in the UK, working with a variety of Next Generation Contact Centre WEM solutions, including Genesys, Avaya and Calabrio product suites. Developing customer insight into all aspects of Workforce Optimisation and Enablement, with next generation Speech, Data and Text Analytics. Delivering consultancy services to IPI customers in the UK, working with a variety of Next Generation Contact Centre WEM solutions, including Genesys, Avaya and Calabrio product suites. Developing customer insight into all aspects of Workforce Optimisation and Enablement, with next generation Speech, Data and Text Analytics.

  • Puzzel
    • Norway
    • Information Technology & Services
    • 100 - 200 Employee
    • Product Manager - WFO
      • Aug 2017 - Nov 2018

      Responsible for all aspects of Verint solution design, delivery and support as part of Puzzel's CCaaS delivery, working across the UK and the Nordics. Responsible for all aspects of Verint solution design, delivery and support as part of Puzzel's CCaaS delivery, working across the UK and the Nordics.

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Design Authority
      • Jun 2014 - Jul 2017

    • Senior Operations Engineer (WFO)
      • Dec 2012 - Jun 2014

  • Cable and Wireless
    • Bracknell South, Berkshire, United Kingdom
    • Senior Operations Engineer (WFO)
      • Apr 2008 - Dec 2012

  • Verint Systems
    • Field Engineer
      • Nov 2004 - Apr 2008

  • Witness Systems, Inc
    • Senior Helpdesk Analyst
      • Jan 2004 - Nov 2004

  • PepsiCo
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Senior Support Engineer
      • Jun 2002 - Dec 2003

  • Walkers Snack Foods Ltd
    • Newspaper Publishing
    • 1 - 100 Employee
    • Helpdesk Support Engineer
      • Dec 1999 - Jun 2002

  • Defra
    • Reading
    • Personnel Officer
      • Dec 1998 - Dec 1999

  • Child Support Agency
    • United States
    • Legal Services
    • 1 - 100 Employee
    • Application Support Specialist
      • Nov 1993 - Dec 1998

Education

  • Tavistock College

Community

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