Experience

Harvard Management Company

• Financial Services
• 1 - 100 Employee

• Helpdesk Associate

  • Nov 2016 - Present

  Boston, Massachusetts Helpdesk, Operations, Facilities Associate Works with: -Cisco Unified Communications Administration -CCure 9000 administration -PaperCut MF Configuration and Administration -Inventory Control & Management -Microsoft Office 2010, 2016, O365 suite -Exchange -Active Directory -Azure -Azure AD -Autosys -Bloomberg -Citrix -Cortex XDR -Eset -GPO -Intune -Incidence Response -Power BI -Powershell -Service Now -Jira -Mimecast -VM… Show more Helpdesk, Operations, Facilities Associate Works with: -Cisco Unified Communications Administration -CCure 9000 administration -PaperCut MF Configuration and Administration -Inventory Control & Management -Microsoft Office 2010, 2016, O365 suite -Exchange -Active Directory -Azure -Azure AD -Autosys -Bloomberg -Citrix -Cortex XDR -Eset -GPO -Intune -Incidence Response -Power BI -Powershell -Service Now -Jira -Mimecast -VM Ware

• Helpdesk Intern

  • Jun 2016 - Nov 2016

  Boston, Massachusetts Took control and managed Hardware inventory, Created new documentation for the installation of Company software, Responsible for the status of 30+ printers company wide, and also became an invaluable member of the Helpdesk team as an intern.



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Driver

  • Oct 2015 - Jun 2016

  Greater Boston Area I learned interpersonal skills like knowing when someone is open to chatting. This was also the time I used to find my way into training and the Technology field as a whole.



Securitas Security Services USA, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Security Officer

  • Jul 2014 - Oct 2015

  Raytheon, Cambridge, MA While maintaining a Secret clearance, I worked to ensure perimeter and door security. I also was flexible in my responsibilities working as a receptionist and picking up additional shifts as needed. I was also a first responder for emergencies on site.



RGIS

• United Kingdom
• Retail
• 700 & Above Employee

• Expert Inventory Specialist

  • Jan 2014 - Jul 2014

  Boston, MMA I learned to manage a team for inventory and maintaining accountability to customers to ensure accuracy above all.



Security Service Company, Inc.

• United States
• Security and Investigations
• 1 - 100 Employee

• Central Operator

  • Jan 2013 - Sep 2013

  Fleetwood, PA Provided customer service and Alarm monitoring.



RGIS

• United Kingdom
• Retail
• 700 & Above Employee

• Inventory Specialist

  • Mar 2012 - Dec 2012

  Manchester, NH accuracy verification



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• STG 3

  • Nov 2005 - Nov 2011

  Norfolk, Virginia I learned leadership while managing 8 people in the continue readiness of the Anti Submarine warfare suite aboard the USS Bainbridge DDG96. I also learned from many experienced shipmates and covered a wide of array of duties outside of Sonar.