Technical Support

• Nov 2011 - Present

Lead Network Technician

• Jun 2011 - Nov 2011

Technical support manager

• Dec 1995 - Dec 2010

I am currently seeking new employment, my position at Origin is being eliminated due to cuts. I am currently seeking new employment, my position at Origin is being eliminated due to cuts.

Technical Support

• Dec 1995 - Dec 2010

Responsible for maintaining over 100 PC-based voice mail systems located throughout the US. I handle all technical issues including repairing and building of systems using proprietary software running on industry standard computer equipment. My duties also involve interfacing with many major telephone companies to facilitate new order placements and troubleshooting of phone line issues. In this capacity I have experience with many levels of telephone equipment from standard POTS lines to T-1 interfaces and PBX systems. My computer skills are excellent. I have been working with computers for over 20 years and have an inherent knack for troubleshooting and repairing systems and getting the job done correctly the first time. My many years of providing tech support over the phone as well as in person have also honed my ability to remotely diagnose issues and minimize down time and support costs. I am also responsible for maintaining the main office client/server environment, consisting of over 30 workstations using several versions of Microsoft Windows with a multi-generation Windows server back-office environment. Show less

Network Administrator

• Dec 1995 - Dec 2010

Built, administrated and repaired office network comprised of Windows Server 2008, 2003 and 2000 (with Active Directory) systems functioning as File Servers, Print Servers, Exchange 2000 / 2003 Servers, SQL Servers, Proxy Servers and other various software platforms. Desktop Support: Hardware and software support for 40 workstations running Windows 2000, XP and Vista. Including extensive support for Microsoft Office 2000 / 2003 and some experience with Office 2007 / 2010. Additional support experience with Quickbooks finance software and a large variety of other common desktop applications.Database Administrator: Built and administrated a variety of database solutions using Access 2003 and Microsoft SQL server. These covered a variety of functions for the finance department, customer service department and technical support department for trouble tracking and data retention and administration.Remote Voice Mail/IVR Support: Responsible for maintaining over 100 PC-based voice mail systems located throughout the US. I handled all technical issues including repairing and building of systems using proprietary software running on standard computer equipment. My duties also involved interfacing with many major telephone companies to facilitate new order placements and troubleshooting of phone line issues. In this capacity I have experience with many levels of telephone equipment from standard POTS lines to T-1 interfaces and PBX systems.Security System support: Built, maintained and administrated a security system consisting of keyless entry access for 30 users, with motion, windows and door sensor and a 12 camera video surveillance system. This was for a combination 24/7 office environment and a connected multi-million dollar retail power sports store. Show less

Telephone Technician

• Jan 1994 - Jun 1994

Installed PBX and key system telephones and wiring. Installed PBX and key system telephones and wiring.

Technical Support / Manufacturing

• Jan 1991 - Jan 1994

Built and supported the Muze music system kiosk that was a major feature of music retailers across the country throughout much of the 1990s. Built and supported the Muze music system kiosk that was a major feature of music retailers across the country throughout much of the 1990s.