Experience

America's Auto Auction Jacksonville

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Regional Sales Manager

  • Nov 2016 - Present

  As a Regional Sales Manager, I am responsible for leading our team of Sales Managers. I am the designated supervisor for our customers and departments to ensure that the sales run smoothly both operationally and administratively. My position is to work closely with auction management and the dealers to ensure that customer expectations are met and exceeded. I am responsible for the growth of dealer volume, maintaining high customer service levels and the overall positive performance of our of our auction. Duties include but not limited to: -Work directly with customers via email & phone to ensure expectations are met and service issues are resolved. -Review departmental performance against key performance indicators and metrics and develop and execute strategies. -Supports the responsibilities of the team of our Services Coordinators as necessary and ensure duties are effectively executed by team. -Ensure that our team represents the Dealer Sales Lane at the location on sale days and promotes services such each dealer, accepts and solicits reserve numbers from other dealers, assigns run numbers, reps vehicles on the block, works “IF” counter, liaison of communication between the two. -Coordinate with department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on our website and the cars are detailed and ready for the block. -Support the development, deployment and maintenance of department policies, practices and procedures. -Train and ensure support staff is compliant with standard business practices in order to provide a consistent high quality facilitation services within the marketplace. -Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics for all online channels. -Participate in operational process development and implementation of projects. Show less



Creeks Football League

• St Augustine, Florida, United States

• President for Non-Profit Youth Football League

  • Jul 2012 - Dec 2018

  As a volunteer for a successful Non-Profit Youth Football League, I was responsible for entire organization from beginning to end. This chapter of my life was very fulfilling & exciting to work with the local community in assisting with the development of over 400+ children. Duties duties include but not limited to: Overseeing all of the BOD to ensure we made cost effective decisions. Purchased and disposed the equipment to ensure the safety of each participant. Recruited, interviewed and selected the youth football coaches and their staff. Successful in raising $70,000+ donations from local businesses to supply the participants with the most safe up to date equipment available to youth. Priced apparel with vendors to ensure the best prices that would benefit the league for their fundraising efforts. Processed registration payments. Matched players and to coaches to teams. Ran background checks and forms for each coach to ensure they have met volunteer guidelines addressed by the county. Organized and trained coaches that was assigned to teams each season to ensure they were compliant with the National Pop Warner Guidelines. Ensured that every participant physically met those guidelines by way of age, weight and medically. Responsible for bank deposits, reconciliations and budgeting for each season. Created and updated the website weekly to ensure that the league happenings were addressed and professionally released to the families via emails and social media. My time as a President I enjoyed ensuring that each family had a successful experience. Organized League Kickoff Parties, Homecoming Events and listened to the voices of the participants and parents to ensure their concerns were addressed. I was also the liaison with the county in organizing field space, ensuring a safe environment and maintenance was being completed. We were 100% volunteers and I took every opportunity to supply a positive impact for our local youth. Show less



America's Group

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Outside Sales Representative

  • Sep 2010 - Nov 2016

  Responsible for managing and cultivating new business opportunities through creating superior value for our customers. Important role in increasing revenues through renewable business relationships. Continued to produce positive results with existing customers, while also growing new business. Duties and Responsibilities include but are not limited to: · Use all available resources to achieve growth, profit and customer satisfaction · Identify client needs · Drive unwanted and aged inventory to the appropriate sales channel and coach the dealer on the most effective ways to market their inventory · Perform sale day duties i.e. customer service, IF duties, block representation and post-sale reporting · Actively report progress to Sales Manager · Engage in all sales team efforts and promote teamwork · Responsible for impacting and achieving your goals and the overall sales goals · Resolve any customer complaints in a friendly, courteous manner. Advise Sales Manager of all serious complaints or incidences · Establish a strong working relationships with customers · Analyze and manage customers through AOS with daily reports and queries · Perform data entry, verify customer info is accurately recorded in a timely manner · Respond to customer inquiries, provide quality service, and assist in resolving problems · Communicate and schedule repairs / enhancements / deliveries with dealer to ensure quality communication between auction and dealer · Develop new accounts through personal and telephone and face to face contact with potential customers and increase the level of consignment with existing customers · Follow up with customers to confirm satisfaction with auction process Show less



Saturn of the Avenues

• Jacksonville, Florida

• General Sales Manager

  • Apr 2007 - Aug 2010

  As a General Sales Manager, I was responsible for profitability in both the new and used vehicle departments and for customer retention. To achieve this, I effectively managed sales personnel, stayed up to date with the current market trends, and kept an in-depth understanding of all sales departments’ financial data as well as strong customer relations skills. Job duties include but not limited to: -Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments. -Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits. -Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training. -Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized. -Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly. -Meeting monthly with the dealership’s general manager to review forecasts and profits for each department. -Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans. -Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained. -Auditing all appraisals of trade-in vehicles. -Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained. Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Area Remarketing Manager

  • Apr 1998 - Mar 2007

  Area Sales Account Manager responsible for remarketing over 25,000 units each year to 300+ local franchise dealers, independent dealers, and multiple dealer auctions all over North Florida. Responsible for daily functions of processing, inspecting, and inventory of a multi-million dollar fleet of rental vehicles to be sold. Daily dealer to dealer sales of vehicles. Attending forecasts and sales meetings to ensure vehicles are being sold in a timely manner to protect each vehicle from losing its value. Pulling reports and reviewing P&L's to provide management with tools to adapt and adjust our sales process for exceptional performing profits. Partnering with other departments to ensure vehicles are getting their regular routine maintenance to ensure the quality of each vehicle. Meeting with dealers to ensure maintenance and repairs are performed properly while vehicles are in fleet. Responsible for building a reputable relationship with local dealers and ensuring they receive the upmost professional service. Client relationships are my top priority. Show less



St. Augustine Oldsmobile Cadillac and Nissan

• St. Augustine Fl.

• Used Car Sales Manager and Finance Manager

  • Aug 1995 - Mar 1998

  Responsible for the sales team and their performance of daily operations. Analyzed current sales performance, develop effective sales techniques to boost sales, and trained the sales team on new methods. Handled hiring and training talented sales representatives. Daily Duties and Responsibilities include but not limited to: -Recruit, hire, train, and oversee a team of automotive salespeople -Set sales goals, track progress, and lead the team to achieve and exceed those quotas -Coach salespeople on best practices for closing more vehicle deals and provide advice and guidance to improve sales performance -Forecast sales for upcoming months and quarters -Step in to answer customer questions and issues when required -Coordinate and lead all regular sales meetings with the sales staff -Develop and manage a CRM platform to retain customers and seek out new prospective sales -Maintain a strong focus on the satisfaction of all customers -Compile regular reports for dealership management to review -Opening and closing the facility -Managing the car preps personnel to ensure vehicles are inspected properly -Meeting with customers in the event of questions and discrepancies Show less



United States Marine Corps

• United States
• Armed Forces
• 700 & Above Employee

• Corporal

  • Apr 1989 - Apr 1994

  Earned 5 Military Occupational Specialties in Communications with the US Marine Corp. In this field we are responsible for the design, installation, connection, and operation of communication networks and information systems used to transmit information and data throughout the entire Marine Air-Ground Task Force. Communications Marines are part of every ground force mission as specialists and keep the critical flow of information moving. Field Radio Operator/Communications Center Operator: Responsible for set up and tuning of radio equipment including antennas and power sources, in order to make establishing contact with distant stations, changing to frequencies and cryptographic codes and maintaining equipment are required by the radio operator. High Frequency Communications/Fleet Radio Operator-Maintainer: Responsible for installation, operation and maintaining various satellite communication platforms to handle classified and unclassified data in both Marine bases and during deployment. Fleet Radio Operator: Responsible for preparing and executing radio communications. The radio operator has additional responsibilities and must understand maintenance and be familiar with budgeting, and administration of reliable radio operations. In this field, I also operated and performed preventive maintenance on both hardware and software systems including telephone, teletype, switching, radio, cryptography, and computer systems. Show less