Experience

unWired Broadband

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• IT Support Specialist

  • Sep 2017 - Present

  Fresno, California, United States Unwired Broadband | Fresno, CA • Troubleshoot with routers, routing protocols, wireless radios, and customer equipment, other applicable customer issues • Highlights: Work with Sales Force, enterprise wireless radio interfaces, Enigma software, AirControl, Rocket M5, Rocket AC, Radwin, Cambium, Telrad 4G LTE Gear. • Managed high levels of call flow and responded to networking technical support needs. • Assisted customers in identifying issues and explained solutions to restore… Show more Unwired Broadband | Fresno, CA • Troubleshoot with routers, routing protocols, wireless radios, and customer equipment, other applicable customer issues • Highlights: Work with Sales Force, enterprise wireless radio interfaces, Enigma software, AirControl, Rocket M5, Rocket AC, Radwin, Cambium, Telrad 4G LTE Gear. • Managed high levels of call flow and responded to networking technical support needs. • Assisted customers in identifying issues and explained solutions to restore service and functionality. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CSR

  • Jul 2013 - Oct 2016

  Fresno ● Main inventory rep with extensive knowledge on how the inventory worked and was maintained. ● Main merchandiser for the store: All floor merchandise, and collateral (phones, signs, prices, ect) ● Tech support for customers on all devices and in most areas, that are applicable. ● Sales associate when not doing other duties.

• Customer Service Representative

  • May 2013 - Oct 2016