Experience

Eagle CP (Consulting Partners Inc.)

• Education Management
• 1 - 100 Employee

• Founding Partner

  • Jul 2010 - Present

  Responsible for establishing, implementing, and maintaining user adoption, training and documentation practice for Eagle Consulting. Focus on - • Define and implement user adoption, training and change management practice • Developed training methodology, consulting service offerings, pricing metrics • Oversee all project progress and client satisfaction • Establish project deliverable standards, templates, and course ware structure • Assist in building consulting resource team including training consultants, and project managers • Oversee hiring requirements and employment process • Assist with lead generation and sales • Explore and establish partnerships with training development and delivery providers • Manage company margin and project profitability • Oversee company finances Show less



DACG

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President Operations

  • Jul 2001 - Jul 2010

  DACG (Training and Communication) DACG (Training and Communication)



Trainer /Field Support (Dept of Public Welfare – Mental Health/Retardation, OMAP, OSP)

• Trainer

  • Jan 2003 - Oct 2003

  •Develop and provide training and information (system implementation) to 67 counties reaching 90,000 individuals with development disabilities throughout Pennsylvania. •Provide on-site support pre and post go-live. •Serve as point of contact for system related questions. •Assist counties in defining business processes in relation to system functionality including; registration, quality assurance, federal waiver compliance, monitoring, incident management, individual support planning. •Conduct Role Mapping. •Conduct Check Point visits. •System testing. •Develop system documentation. •Proof read documentation. Show less



ABB

• Azerbaijan
• Banking
• 700 & Above Employee

• Training Manager

  • Aug 2002 - Jan 2003

  •Define budget, define deliverable, define and mobilize training team. •Develop and Implement Change Management Strategy •Creating and organizing the curriculum for the company’s SAP implementation. •Incorporating the business processes into training documentation. •Coordinate the creation of a presentation, step-by-step instructions, job aids. •Coordinating the review and approval of training documentation by the appropriate business process experts. •Work closely with programmers to identify, document, and communicate system changes. •System testing. •Proof read and approve documentation. Show less

• Training Manager

  • Feb 2002 - May 2002

  •Creating and organizing the curriculum for the company’s SAP implementation. •Incorporating the business processes into training documentation. •Coordinate the creation of a presentation, step-by-step instructions, job aids. •Coordinating the review and approval of training documentation by the appropriate business process experts. •Proof read and approve documentation. •Work closely with programmers to identify, document, and communicate system changes. •System testing. •Creating and organizing the curriculum for the company’s SAP implementation. •Incorporating the business processes into training documentation. •Coordinate the creation of a presentation, step-by-step instructions, job aids. •Coordinating the review and approval of training documentation by the appropriate business process experts. •Proof read and approve documentation. •Work closely with programmers to identify, document, and communicate system changes. •System testing.



Pennsylvania Department of Transportation (PennDOT)

• United States
• Truck Transportation
• 700 & Above Employee

• Training Manager

  • May 2000 - Sep 2001

  •Develop training plan for design and implementation of a statewide program. •Rewrite State document Publication 153 Crash Reporting Manual to reflect system changes. •Proof read and approve documentation. •Schedule and coordinate train-the-trainer sessions regionally throughout the Commonwealth. •Create presentation, step-by-step instructions and training exercises for each course. •Manage Public Relations and communication with the user community. •Identify solution for web-based training. •Write Police and PennDOT System Administrator Manuals. •Prepare web procedure manual. •Assist in the design the new AA45 Crash Reporting Form considering ICR/OCR requirements. •Coordinate updates to training material based on system changes. •Participate in web system testing. •Prepare Reporting system procedures. •Work closely with programmers to identify, document, and communicate system changes. Show less



Berk-Tek, A Nexans Company

• Training Manager

  • Mar 2001 - Jul 2001

  •Develop and Implement Change Management Strategy •Creating and organizing the curriculum for the company’s SAP implementation. •Incorporating the business processes into training documentation. •Coordinate the creation of a presentation, step-by-step instructions, job aids. •Coordinating the review and approval of training documentation by the appropriate business process experts. •Proof read and approve training material. •Work closely with programmers to identify, document, and communicate system changes. •System testing. •Define budget, define deliverable, define and mobilize training team. Show less



Tyco

• Ireland
• Security and Investigations
• 700 & Above Employee

• SAP Training Consultant

  • Jun 2000 - Jul 2001

  •Incorporate the business processes into training documentation. •Update training material from SAP version 3.1H to 4.0. •Create presentations, step-by-step instructions, job aids, and training exercises for each course. •Coordinated the review and approval of training documentation by the appropriate business process experts. •Proof read and approve training documentation. •Maintain on-line SAP help system through the Tyco Intranet site. •Incorporate the business processes into training documentation. •Update training material from SAP version 3.1H to 4.0. •Create presentations, step-by-step instructions, job aids, and training exercises for each course. •Coordinated the review and approval of training documentation by the appropriate business process experts. •Proof read and approve training documentation. •Maintain on-line SAP help system through the Tyco Intranet site.



Day & Zimmermann

• United States
• Construction
• 700 & Above Employee

• SAP Training Consultant

  • Jul 1999 - Jun 2000

  •Defined business processes for each area by facilitating meetings with business process experts. •Incorporated the business processes into training documentation. •Facilitated the “Train the Trainer” sessions for the employees selected to deliver the training. •Created presentations, step-by-step instructions, training exercises, and instructor guides. •Coordinated the review and approval of training documentation. •Created the data in SAP to perform the training exercises in class. Show less



AMP Incorporated, now TE Connectivity

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Global SAP Education Specialist

  • Jul 1998 - Jul 1999

  Responsible for analyzing, designing, instructing, and evaluating curriculum and customized training sessions using SAP software. SAP software was used to connect operations in 50 countries around the globe. Specific responsibility in the Engineering area of the SAP software (also MM,PP,CO,FI). Courses developed include; SAP Overview and Basic Navigation, Engineering Overview, Bill of Material Processing, Work Center Processing, Routing Processing, Review BOM’s Work Center and Routings, Annual Re-Cost, Create Cost Estimate, Cost Closing Period and Cost Run. Courses include instructor guides, concept slides, step-by-step procedures, screen cams demonstrating transactions, and on-line help. Show less



Synertech

• Spain
• Oil and Gas
• 1 - 100 Employee

• Senior Training Consultant

  • Apr 1995 - Jun 1998

  Responsible for implementing complex projects related to software used by managed care industry. Consult with clients in a national market to design a needs analysis, develop and assign staff to conduct courses for Business Analyst, Programmers, and End-Users. Responsible for evaluating the training and making recommendations for any follow-up with clients. In the role of team leader, this position coaches, guides, and monitors staff within the department on technical knowledge, health care business knowledge, and training skills and abilities. Principal accountability include coordinating the day-to-day implementation of various projects, providing consulting services to staff. Leadership responsibilities include areas such as being the project leader for quality improvement, various task forces, and specific projects for the Corporate Training and Development Division. Show less



Harris Trust and Savins Bank

• United States
• Banking
• 1 - 100 Employee

• Training Specialist / Staffing/Benefits Coordinator

  • Jan 1987 - Mar 1995

  Training responsibilities included designing, developing and implementing technical and soft skill training programs. Conducted research to support department training programs, to include needs analysis, job and task analysis, course evaluation and procedures clarification. Staffing / Benefits Coordinator Responsibilities - Benefit responsibilities included researching and recommending new benefit ideas to ensure competitiveness and effectiveness of benefit dollars, and make recommendations for enhancements while maintaining cost control objectives. Coordinating communication and enrollment of 401K plan including loan window. Determining and taking corrective action on health insurance problems for employees. Administering annual open enrollment period. Calculating monthly benefit cost and prepares bills. Report monthly on cost of health coverage for employees and company. Staffing responsibilities included interviewing all candidates for employment and refer all pre-screened candidates to supervisors for second interviews. Coordinating the in-house job posting program and requests for transfer file including follow-up communication for both selected and unselected candidates. Also responsible for reference checks on all prospective candidates for employment. Show less